Plain Alternatives: Top 10 Customer Success Software in 2025

Reduce the risk of working and investing in features by asking your users what they want. Build in public. Create custom boards for different app sections, system or topic, it's up to you. Inform about ongoing issues on different systems; Show off the reliability of your tech.

AI-driven Customer Intelligence platform to help SaaS companies predict customer health, extinguish churn, and accelerate retention and revenue. An AI early warning system to supercharge customer teams with actionable insights and automation, so they can reduce churn, increase upsells, and improve customer experience.

ChurnZero is an intuitive customer success software that helps subscription businesses to understand their customer's product usage besides assessing their health. It provides businesses with the adequate means to personalize their customer experience by achieving timely and relevant touchpoints. It can also be used to save more time by managing in-house accounts, calendar, notes and to-dos from a single page. ChurnZero showcases a clear picture of their customers’ health and renewal likelihood with help of data-packed ChurnScore. It can be used to target customers based on firmographics, product usage, lifecycle and behavioural data. Moreover, businesses get real-time updates about everything starting from usage drops to milestones celebrations, so they can continue better relationships with their customers. The software also helps users to control the customer life cycle by providing the desired experience to build long-term loyalty. Users can help their customers with guided product tours and training to enhance their experience. It provides active integration with external platforms like Hubspot, Salesforce, ZohoCRM, Pipedrive and more.

Velaris revolutionizes Customer Success by providing flexible, AI-powered analytics, success plans, collaboration tools, and automation. Designed as the operating system for modern Customer Success teams, Velaris integrates customer information from all the systems into one clear, intuitive 360-degree view, no matter how complex their segments. This platform offers unrivaled automation capabilities, allowing teams to put manual tasks on autopilot with an industry-first drag-and-drop builder that creates comprehensive workflows in seconds. With Velaris, Customer Success teams can scale their operations, streamline communication through beautifully crafted emails, and set and track outcome goals for customers. Additionally, Velaris enables real-time collaboration with customers via the in-app Connect feature, combining the powerful functionalities of leading project management tools with centralized customer data. Unlock limitless possibilities with Velaris AI, ensuring their customer data is always trustworthy and at their fingertips. Velaris is where Customer Success teams get work done efficiently and effectively.