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70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Symantec ServiceDesk and how does it work?
Symantec ServiceDesk is a futuristic service desk software that helps companies with automated incident response and quick problem solutions. It provides effective remediation for customer incidents, essentially managed changes and systematic problems. The software can be installed and configured quickly with the help of its wizard-driven user interface. It can be easily integrated with IT Management Suite, enabling users to reduce service interruptions, correct systematic issues, accelerate service restorations and reduce downtime. Symantec ServiceDesk delivers solutions that come with the capabilities of AIOps, DevOps and Business Management in one unified portal. Its Broadcom wireline solutions help users overcome technical challenges present at various levels of network infrastructure. In the case of data centre solutions, users get help in maximizing their uptime and server speed. The software protects digital infrastructure and data from various security threats coming at different levels. Companies get access to appropriate solutions regarding connectivity, performance, scalability and manageability issues that are essential for data-intensive applications running on either web or cloud.
Read moreSW Score Breakdown
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Hipporello and how does it work?
Hipporello is a service desk tool for Trello users that connects their customers and employees to other departmental teams, such as Support, IT, and Business. The tool works by creating Trello cards through online forms and inbound emails. Such forms function as a link between Hipporella’s service desk and the user’s Trello board. Users can then receive reach outs from their customers and can directly respond to them over Trello. Hipporello is aimed to make backend operations of service requests easier for Trello users. The forms directly relay the data to Trello boards by creating cards for each service request. Agents can then manage their correspondences from a centralized hub. This functions as a unified customer service solution where various teams can process requests without leaving the comfort of Trello. Core capabilities include form automation with request handling and automated messages. Hipporello even sends email notifications for agent/customer replies or pre-defined triggers and helps in tracking users. This includes monitoring behavioral and background data of users such as country, browser, OS, open & click metrics, and more.
Read moreSW Score Breakdown
74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is EcholoN and how does it work?
EcholoN is here to revolutionize the way it handles customer care. As a customer-oriented and comprehensive Enterprise Service Management software suite, EcholoN offers a wide range of features to help them organize, control, and automate all processes and services within their company. With EcholoN, they can even seamlessly integrate partners, customers, and suppliers into their processes, making collaboration a breeze. This flexible process structure and workflow control allow for a high level of automation, ensuring that no process gaps are left behind. Plus, with this software, established systems like CRM, ERP, and PPS receive a much-needed upgrade and optimization through this best practice solution. EcholoN offers a step-by-step introduction to this professional system, starting with a simple ticket system and allowing them to upgrade to larger editions as their needs grow. Let EcholoN become their ultimate service-management partner and an enrichment to their business. With EcholoN, they can start with a simple ticket system and gradually upgrade to a larger edition, all while keeping their settings, data, information, and workflows intact. This software adapts to their needs, making service management a true enrichment for their business.
Read moreSW Score Breakdown
77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Alemba Service Manager and how does it work?
Alemba Service Manager can help departments such as HR and Facilities deliver better services and user experiences to their customers. And it is trusted by a large number of Enterprise-scale organizations across the globe. Alemba Service Manager offers an advanced integration platform, which allows you to link together your IT management tools and systems.
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Alemba Service Manager Pricing
75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is ServicePRO and how does it work?
ServicePRO is an advanced service desk and request management software that helps companies to manage their daily tasks and the entire workforce. The software allows businesses in automating a host of processes related to incoming emails and service level agreements monitoring along with custom status notifications requests or sending processes to all stakeholders. Its service catalogue is designed with custom templates and forms that help to complete those requests easily. Users can highlight top services and allow customers to choose the service that they want. Companies can customize ServicePRO based on their business and processes needs. It also comes with an interactive form designer, enabling users to generate dynamic forms easily for every process besides capturing correct information. ServicePRO helps to manage assigned requests to the entire team from a single place. Companies can set notifications and alerts to keep their supporting reps and customers up-to-date in real-time. Lastly, an AI-powered virtual assistant, called James, works alongside the team and responds to customers’ questions automatically.
Read moreSW Score Breakdown
74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Deepser and how does it work?
brings together the best of help desk and ITSM solutions, offering a modular platform that adapts to their unique needs while simplifying Customer Support, Sales, and IT management. Designed with low code/no code customization and ITIL compliance, Deepser empowers businesses of all types to manage their database and IT infrastructure effortlessly. With the Starter license, you gain full help desk capabilities to track tickets, assign tasks, and create in-depth reports. Deepser also enables seamless client and sales management by centralizing their IT resources and providing customizable categorizations. Its integrated features allow you to optimize workflows, improve collaboration with colleagues, and deliver outstanding service to their clients. From managing relationships and contracts to showcasing their services, Deepser is the solution to streamline procedures, save time, and boost productivity. With consistent enhancements driven by customer feedback, you can trust Deepser to stay ahead of their business’s evolving needs, making work simpler and smarter every step of the way.
Read moreSW Score Breakdown
72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Vertask and how does it work?
Vertask is an advanced ticket system and task management software that helps companies to monitor their assets, contracts, requests, documentation and knowledge base. The software helps users to stay organized by keeping asset information, training material, user information and other documents within a unified portal. Admins can keep track of their assets and related information present in the service cycle. Companies can manage client information and other information to simplify the problem-solving process. Vertask reminds users of contract renewals, save documents and give access to employees who can see and edit them. Companies can even create their own knowledge repository for documentation, training or knowledge transfer. They can quickly generate tickets and tasks for themselves or clients. Vertask allows customers to create, close and update their requests besides viewing assigned assets. Customers can install agents on their computers that automatically syncs asset information, such as name, serial number and more. Lastly, the software also sends notifications whenever the tickets are assigned and updated.
Read moreSW Score Breakdown
74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Wolken ServiceDesk and how does it work?
Deliver a personalized, fast and flexible customer service experience to your customers using Wolken ServiceDesk. Wolken ServiceDesk comes with multiple prebuilt enterprise application integrations. Set predefined rules for your business processes to ensure unerring deliveries. Set predefined rules for your business processes to ensure unerring deliveries. Wolken ServiceDesk facilitates effective operational reporting through intelligent insights and customizable dashboards. They provide one-click customizable to help showcase the required metrics and give your teams visibility into the tickets that require.
Read moreSW Score Breakdown
76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Suptask and how does it work?
Suptask is the new way of working with tickets where the conversations on Slack are turned in to a full blown ticketing system, without leaving Slack. We are enabling companies to shift-left, remove barriers between teams and decrease their response time by optimizing the time-to-resolution
SW Score Breakdown
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is HaloITSM and how does it work?
HaloITSM is the ultimate platform designed to streamline your business operations. It simplifies incident management, automates workflows, and ensures you meet SLAs, saving you time and effort. With a fully customizable white-label portal, it seamlessly extends your brand while enabling team collaboration to track, plan, and manage tickets directly from knowledge base articles. Its intuitive dashboard provides clear insights into project performance, keeping your business on track. HaloITSM integrates effortlessly with tools like Office 365, Active Directory, and more, making it an adaptable solution for medium to large companies. Built to grow with your business, HaloITSM is fast, user-friendly, and completely configurable to meet your unique needs. Deliver exceptional service with a platform that takes care of the complex tasks so you can focus on what matters most—engaging and growing your brand.
Read moreSW Score Breakdown
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is ServiceNow IT Service Management and how does it work?
ServiceNow IT Service Management empowers organizations to deliver seamless and resilient IT services while boosting team productivity. Built on the powerful Now Platform, this solution leverages AI and machine learning to automate processes and speed up issue resolution, helping businesses innovate faster. By integrating end-to-end digital workflows, teams can stay connected, eliminate bottlenecks, and enhance operational efficiency. The platform’s user-friendly drag-and-drop interface simplifies complex workflows, allowing enterprises to design and implement smarter solutions effortlessly. With its AI-powered capabilities, ServiceNow provides actionable insights, enabling smarter decision-making and the continuous improvement of business processes. Security is a top priority, and the platform equips organizations with robust tools to strengthen data protection and maintain compliance with regulatory requirements. By reducing manual tasks and enabling informed decisions through powerful automation, ServiceNow transforms the way businesses operate, ensuring agility, efficiency, and enhanced performance across the enterprise.
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ServiceNow IT Service Management Pricing
The Average Cost of a basic Service Desk Software plan is $20 per month.
54% of Service Desk Software offer a Free Trial , while 11% offer a Freemium Model .
| PRODUCT NAME | SW SCORE | AGGREGATED RATINGS |
|---|---|---|
Symantec ServiceDesk
|
70 | 0 |
Hipporello
|
84 | 0 |
EcholoN
|
74 | 0 |
Alemba Service Manager
|
77 | 4.2 |
ServicePRO
|
75 | 3.6 |
Deepser
|
74 | 5 |
Vertask
|
72 | 4.5 |
Wolken ServiceDesk
|
74 | 4.8 |
Suptask
|
76 | 4.9 |
HaloITSM
|
91 | 4.8 |
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