Userback

About Userback

Userback lets users provide tools to their customers to collaborate and give feedback on all of the user's web projects from a single and centralized location. Users can add multiple projects along with their team members and accordingly manage them with project-based restrictions. It is also possible for users to integrate Userback into their client's project management workflow tool and give clients the tools to turn feedback into actionable tasks. Insights into the performance of web projects or client campaigns are available in real-time. The collected feedback can also contain screenshots and edits for better depiction of the issue. Feedback management is possible too, via tagging, categorizing, and filtering. The tool integrates with several bug tracking software and project management tools to initiate relevant processes triggered by actionable feedback. The integrations include Slack, Microsoft Teams, Jira, Trello, Asana, Gitlab, Basecamp, WordPress, and more.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $14.00.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

98%
Reviews

89%
Momentum

67%
Popularity

77%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

Medium Business
Small Business
Freelancers
Individuals

API Support

Available

Modes of Support

Online

Userback Features

Show Feature Explanation

Show Missing Features

Bug Tracking Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

98%

Release Management

The process includes planning, managing, scheduling, and controlling a software build through different stages and environments.

Issue Tracking

Helps to manage and maintain issue logs and its activity

Filtering

To match the instances against a set of search criteria.

Dashboard (Bug Tracking)

Monitors bug activity and latest updates of an assignment for a team or project

Backlog Management

Helps to prioritize backlog items and accomplish the most critical tasks.

Bug Assignment

An essential activity aims to assign bugs to appropriate developers based on expertise and recency.

Role Management

Helps regulate access to systems, based on individual roles

Reports

Comes with reporting capabilities and features custom pre-built reports

Workflow Management

Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Task Management

Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Storage and Retrieval

Helps to store, retrieve (search) and organize bug information

Userback Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

MONTHLY YEARLY

Solo $14.00 $19.00 per month

Features

2 Users
1 Project
Unlimited Reporters
Feedback Widget
Browser Extension
Video Feedback
Team Collaboration
Notifications

Startup $59.00 $79.00 per month

Features

10 Users
Unlimited Projects
Includes features of Solo plan, plus
Feedback Portal
Session Replay (see Addons)
Workflow Customization
Advanced Widgets
Project Access
Integrations

Company $119.00 $159.00 per month

Features

15 Users
Unlimited Projects
Includes features of Startup plan, plus
Developer Tools
JavaScript API
User Identification
Branding
Export Data

Premium $217.00 $289.00 per month

Features

25 Users
Unlimited Projects
Includes features of Company plan, plus
Webhooks
Remove Powered By Logo
Invoice Payment
Implementation Support

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 23/09/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Userback Pricing

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Userback Reviews

User Rating

4.9/5 (Based on 225 Ratings)

Rating Distribution

Excellent
88%
Very Good
11.1%
Average
0.9%
Poor
0%
Terrible
0%

User Sentiments

Ease of Use, Intuitive User Interface, Extensive Integrations, Effective Screenshot Annotation

Occasional Software Glitches, Limited Customization Options, Lack of Advanced Project Management Features, Inconsistent Integration Reliability

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Review Summary

Users applaud Userback for its user-friendly interface, ease of use, and comprehensive features. They appreciate the ability to collect feedback directly from users, prioritize and manage feedback, and respond to users promptly. Many users highlight the positive impact Userback has had on improving their products and enhancing the overall user experience. They also value the integrations with popular tools and platforms, making it seamless to incorporate Userback into their existing workflow. Overall, users find Userback to be a valuable tool for gathering and acting on user feedback, ultimately leading to better products and happier customers.

Pros

Userfriendly interface makes it easy to collect and respond to user feedback.
Powerful analytics and reporting tools provide valuable insights into user sentiment.