93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Intelligent Customer Communication Platform
HelpCrunch is a smart communication platform that enables users to turn their prospects into paying customers, drive more sales, and improve the retention rate of existing customers. All this and more is made possible through a rich toolbox of handy tools which include modern live chat, in-app messenger, auto messages, ticketing, and email automation. The features include Live Chat 2.0 that delivers 30 percent conversion improvement over old-fashioned chats. The in-app messenger enables users to talk to their customers and the auto-messaging feature engages new website visitors. The email marketing activities can also be fully automated and a dedicated help desk can be set up to deliver great customer service. The tool engages visitors to highlight the true value of their product and empowers users to track customer data to understand user behavior. Auto messages can be set up that educate customers about the product and initiate up-sell and cross-sell capabilities.
Read more
Pricing
SW Score Breakdown
Platforms Supported
Organization Types Supported
API Support
Modes of Support
Visitor Targeting
Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up messageTransfers
Transfer of calls from one operator to another with just one clickShortcut Messages
Create shortcuts for the commonly used replies in order to save timePersistent Chat
Creating a subject-based group conversation that persists over timeOffline Form
This feature allows your visitors to submit their questions when your agents are not available onlineKnowledge Database
Lets you have an access to all your past chat history and documentsCo-Browsing
Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.Call Me Option
Allows your visitors to speak to your agents directly over the phoneAgent Scheduling
Schedules availability of your agents to ensure maximum utilisation of your staffVideo Chat
Make conversations more personal with video calling between your agents and your visitorsIncident Management
Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in futureMulti-Channel Communication
Helps in receiving queries and offering help through multiple channelsMacros (Templated Responses)
It helps to store, create, and send pre-written responses to maintain the flow of the conversation.Document Storage
Helps in storing the documents electronically and in a systematic wayCustomizable Branding
This feature enables the customization of brand marketing to meet specific requirements and preferences.Ticket Management
Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolvedSurveys & Feedback
Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedbackKnown Issue Management
Helps to tackle and to manage familiar issues or routine challengesKnowledge Base
Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.Automated Routing
It helps in automatically directing queries and data to the appropriate agent.Alerts (Escalation)
Helps to route critical tickets to the boss or in-house experts and alerting against them when such comeLive Chat
Allows you to instantly communicate with your customers and/or exchange chat messages onlineMulti-brand Help desk
Allows to manage multiple support portals on a single platform by offering product differentiation and branding featuresConcurrent Calling
Allows to place more calls simultaneously without reducing call quality.AI Assistant
AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.Social Media Integration
Enables integrating the software with social media for better reach and coverageContract (SLA Management)
Helps to manage, automating and organizing important aspects concerning a service-level agreementCommunity Forums
Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the companySelf Service Portal
Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functionsMulti-language Support
Available in multiple languages to support global customersFree Trial
Available
Standard (Live chat) $12.00 $15.00 per user / month
Features
Premium(Live chat) $20.00 $25.00 per user / month
Features
Enterprise(Live Chat) Custom
Features
Standard (Live Chat and Email) $23.00 $29.00 per user / month
Features
Premium (Live Chat and Email) $39.00 $49.00 per user / month
Features
Enterprise (Live Chat and Email) Custom
Features
Screenshots of Vendor Pricing Page
Disclaimer: The pricing details were last updated on 09/07/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Learn more about HelpCrunch Pricing
97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
HelpCrunch Free L...
HelpCrunch - Ulti...
HelpCrunch Popups...
What is HelpCrunch used for?
HelpCrunch is Live Chat Software. HelpCrunch offers the following functionalities:
Learn more about HelpCrunch features.
What are the top alternatives for HelpCrunch?
Here`s a list of the best alternatives for HelpCrunch:
Does HelpCrunch provide API?
Yes, HelpCrunch provides API.
Vendor Details
Wilmington, DelawareSocial Media Handles
This research is curated from diverse authoritative sources; feel free to share your feedback at feedback@saasworthy.com
Looking for the right SaaS
We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.
Want more customers?
Our experts will research about your product and list it on SaaSworthy for FREE.
