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About eGain Chat

eGain is the leading provider of cloud customer engagement hub software. For over a decade, eGain solutions have helped improve customer experience, optimize service process, and grow sales across the web, social, and phone channels. Hundreds of the world's largest companies rely on eGain to transform their fragmented sales engagement and customer service operations into unified Customer Engagement Hubs (CEHs).

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Screenshots & Videos

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    97%
  • Reviews
    71%
  • Momentum
    64%
  • Popularity
    67%

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • Business Hours, Online

eGain Chat Features

Live Chat Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    97%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Persistent Chat

Creating a subject-based group conversation that persists over time
eGain Chat Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

eGain Chat Custom

Features

  • Virtual Assistant
  • Messaging Hub
  • Super Chat
  • Knowledge+AI
  • Mail + Social
  • Analytics

Disclaimer: The pricing details were last updated on 18/01/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about eGain Chat Pricing

eGain Chat Alternatives

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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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LiveChat A feature-rich live chat software read more

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eGain Chat Reviews

User Rating

3.2/5 (Based on 17 Ratings)

Rating Distribution

  • Excellent

    35.3%
  • Very Good

    23.5%
  • Average

    5.9%
  • Poor

    0%
  • Terrible

    35.3%

Do You Use eGain Chat?

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EGain Chat Reviews

Videos on eGain Chat

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eGain's new Virtu...

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eGain Knowledge C...

eGain Chat FAQs

What is eGain Chat used for?

eGain Chat is Live Chat Software. eGain Chat offers the following functionalities:

  • Visitor Targeting
  • Video Chat
  • Transfers
  • Shortcut Messages
  • Offline Form
  • Knowledge Database
  • Co-Browsing
  • Call Me Option
  • Agent Scheduling

Learn more about eGain Chat features.

What are the top alternatives for eGain Chat?

Here`s a list of the best alternatives for eGain Chat:

Does eGain Chat provide API?

Yes, eGain Chat provides API.

eGain Chat Contact

Vendor Details

Sunnyvale, California

Contact Details

Not available

https://www.egain.com/

Social Media Handles

Not available

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