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About eGain Mail

In today's fast-paced digital landscape, eGain Mail stands out as the premier web-based email management solution primed for customer service excellence. It is meticulously designed to address and efficiently manage the avalanche of customer emails and web forms that can overwhelm even the most established customer support systems. Its responsive framework ensures that each inquiry is not just answered but is handled with a professional finesse that sets the business apart. With eGain Mail, companies can promise and deliver prompt, consistent, and high-quality responses, transforming their customer service into a sharp competitive edge that is immediately noticeable. The software's sophisticated capabilities mean businesses can stop reacting to customer communications and start engaging with them meaningfully, thereby elevating their brand reputation and customer satisfaction.

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Screenshots & Videos

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Pricing

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • NA

Modes of Support

  • Online
eGain Mail Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

eGain Mail Custom

Features

  • Predefined workflows to manage incoming email and webform inquiries.
  • Service level agreement (SLA) triggers to automate email routing and monitoring.
  • Intelligent parsing of the content of all inbound email queries. Ability to send auto-responses and recommend responses to agents.
  • Tracking of all customer queries.
  • Complete customer information and interaction history, across channels, to email customer service agents, enabling informed interactions.
  • Access to the centralized knowledge base that enables call center agents to accurately resolve complex inquiries and processes. The agents can also contribute to the knowledge base and capture invaluable expertise on the fly.
  • Varied collaboration options with experts within and outside the system.
  • Comprehensive analytics and real-time alarms for operational performance management

Disclaimer: The pricing details were last updated on 10/06/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about eGain Mail Pricing

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eGain Mail Reviews

User Rating

4.4/5 (Based on 13 Ratings)

Rating Distribution

  • Excellent

    53.8%
  • Very Good

    30.8%
  • Average

    15.4%
  • Poor

    0%
  • Terrible

    0%

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EGain Mail Reviews

Videos on eGain Mail

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eGain Mail FAQs

What are the top alternatives for eGain Mail?

Here`s a list of the best alternatives for eGain Mail:

Does eGain Mail provide API?

No, eGain Mail does not provide API.

eGain Mail Contact

Vendor Details

Sunnyvale, California

Contact Details

Not available

https://www.egain.com/products/email-management-software/

Social Media Handles

Not available

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