eGain Chat Reviews

What I like about Egain is that customers feel well taken care of because they receive the answers they need in a short time and all this happens since the Egain system has exceptional intelligence when solving problems. Egain allows customers to feel cared for, that is something that is very important for us and also has an incredible user interface. It has multimodal access and agents can choose which one to use, it is fascinating. I am sure that it is the best option for those people who want to have freedom during working hours. They give people the opportunity to learn and grow with the company. This software offers a large number of services that will help the company to be closer to providing a high quality service.

I honestly can not think of something that I liked. I only used it for about a year and a half.

I recommend it because its use is very simple and fast for communication with personal and legal clients.

We obtained many benefits but the most relevant allowed the company to implement a chat team and with respect to problems none was presented.

Loved that I could work from home for a company that used this communicate with their customers! It was easy to use and really convenient!

I honestly can’t thjnn of anything that I disliked about it. I only used for it about a year!

Benefits were the convenience for me and the customer to interact online instead of over the phone. Customers seem to be much nicer when they don’t have to stay on hold to chat with someone.

I like the on screen alerts as well the ability to use frequently used phrases

I don’t like that using attachments while the site doesn’t always work

Chatting with my end users about our products and services

eGain has an outstanding platform! The chat functions make it super simple for customers to engage with CSRs and the analytics it can track is perfect for any business.

Nothing, this company is outstanding. Their level of excellence from the minute you inquire about their services to implementation to on the spot questions during use is by far the best.

The ability to keep the interaction going with our customers is unbelievable.

If there is something that I have to highlight of Egain and that is perhaps what I like the most is the immediacy with which it allows the user to respond, thanks to the user interface and alert notifications allows the client to be attended to immediately , which in turn allows the client to feel satisfied and not waiting. I also liked the fact that you could look up an activity and see the full audit trail. Thanks to the artificial intelligence that interprets the questions and throws the answers immediately. allows companies to provide excellent customer support through multiple channels.

It is an excellent tool but it has some opportunities for improvement, for example if you try to open several chats at the same time this seems to consume a lot of resources since the system gets a bit slow, and another thing that bothers me is that the customization is very limited that you can apply, this is a disadvantage in an era where personalization is everything.

I recommend egain because without a doubt it is an excellent application that allows you to improve the experience of your clients in social networks.

It has allowed us to have a better relationship with the interaction of our clients, it helps to improve the perception of the brand since the clients, being treated in an almost immediate way, have to feel better and have a more satisfactory perception of our attention.

eGain has an outstanding platform! The chat functions make it super simple for customers to engage with CSRs and the analytics it can track is perfect for any business. I find it an excellent option for those people who want to have a flexible schedule and make their life a perfect balance with work. They give people the opportunity to learn and grow with the company.

Absolutely nothing that disgusts me, I am completely satisfied with the service we provide, the principle allows us to access the reports, but I think it was more than inexperience, but it could also be resolved, so I do not think it is relevant.

I recommend them to all those who want to improve both the quality of attention they offer to their clients and those who want to create a bond of closeness with their customers. It is a great chat feature which our clients very much enjoy. It always them to speak with us in real time without having to utilize email and wait for a response.

Undoubtedly the coexistence with the client through eGain is the greatest benefit that has brought to our company since apart from giving a better quality in the attention, it gives a better mood to the clients and feels a proximity through this platform. It has also made us rethink many plans how to deal with our customers and that has made our attention improve a lot.

This was a software I used for my business to reach out to customers who were viewing my website. I was able to offer live chat assistance while they shopped online if need be.

There were often times glitches and bugs within the system.

Being able to set up a live chat system in order to reach out to customers. I noticed that customers were more likely to buy products after using this system because of how fast they got a response unlike using email.

Its easy to use and learn. The macros are gteat as well

when handling more than one live chat its super slow

It allowed the company to implement a chat team

I liked that we were able to add our own quick chat responses.

We had some issues with the program accessing reports.

It is a great chat feature which our clients very much enjoy. It always them to speak with us in real time without having to utilize email and wait for a response.