Blameless

About Blameless

Blameless is the industry's first end-to-end SRE platform that allows teams to enhance system reliability without sacrificing innovation pace. It aims at improving service dependability by using SLOs, error budgets, chat-driven issue response, and reliability. With Blameless, users can set up, track, and notify service level goals. It can also be used to automate issue resolution activities using a chatbot. Using this program, you can make post-incident learning less painful. It further offers advanced analytics about factors affecting reliability that help you in expanding your business. Users can also manage their tasks, tickets, and notifications with this platform. Additionally, it offers the only complete dependability designing platform that unites AI-driven incident goals, SLOs/Error Budgets, blameless reviews, and unwavering quality of knowledge reports and dashboards, empowering organizations to improve their reliability and development. It further enables incident prioritization and incident reporting with a real-time dashboard. The platform provides a demo for a better understanding of their features which can be accessed through their official website. The pricing strategy of the platform is quotation-based via the main website.

Screenshots & Videos

Pricing

Free Trial Not Available
Starts at $20.00. Offers Custom plan.
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

90%
Reviews

72%
Momentum

65%
Popularity

78%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

Blameless Features

Show Feature Explanation

Show Missing Features

Incident Management Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

90%

Auto-Assign (Incidents)

Escalates the incidents to relevant teams based on past events or response time

Real-time Dashboard

Provides easy visualization of the latest data

Incident Prioritization

Sets priority levels by considering the severity and impact of incidents

Enriched Notifications

Stakeholders receive rich and relevant notifications gathered from multiple channels.

Incident Reporting

Helps in recording details of any unusual event that might occur at a project or job

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Task Management

Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Safety Management

Precautionary measure to ensure the risks are estimated and mitigated

Root-cause Diagnosis

Conducts a Root-cause analysis to counter the gaps

Disaster Recovery

Helps to resume the IT infrastructure quickly after a disruption

CAPA

Corrective and Preventive Action (CAPA) helps to identify causes, solve problems and prevent not to happen.

Audit Trail

A record of changes made in chronological order of a user or activity

Blameless Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Startup $20.00 $20.00 per user / month

Features

Up to 100 employees
Complete bot functionality in Slack and Teams
CommsFlow Manager
Task checklists and runbooks
Automatic timeline event data capture
Retrospective report builder
Integration with alerting and video tools

Pro $40.00 $40.00 per user / month

Features

Everything in Startup, plus
Comes with 25 users
Unlimited data retention
Unlimited custom dashboards
Integration with ticketing tools
Outbound webhooks
Full API access

Enterprise Custom

Features

Everything in Pro, plus
Unlimited users
SLO Manager
Integration with APM, BI, and other data tools
Devoted Customer Success Manager
Dedicated Slack channel
Custom trainings
Support response within 1-hour

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Disclaimer: The pricing details were last updated on 14/03/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Blameless Reviews

User Rating

4.7/5 (Based on 64 Ratings)

Rating Distribution

Excellent
71.9%
Very Good
28.1%
Average
0%
Poor
0%
Terrible
0%

User Sentiments

Excellent Slack Integration, Streamlined Incident Management, Comprehensive Post-Mortem Features, Excellent Customer Support

Limited Third-Party Integrations, Occasional Software Bugs, Unintuitive User Interface, Limited Customization Options

Do You Use Blameless?

Write a Review

Review Summary

User reviews of Blameless highlight its effectiveness in streamlining incident management, particularly through its Slack integration. Users appreciate its ease of use, automation, and support for generating post-mortems and timelines. However, some users find the user interface (UI) could be more polished and intuitive, particularly for searching and reporting. Concerns about limited customization options and potential accessibility issues on vertical monitors have also been raised. Overall, Blameless is seen as a valuable tool for organizing incident response, but improvements to the UI and specific features are desired.

Pros

Seamless Slack integration facilitates incident management and communication.
Streamlined incident workflow improves collaboration and reduces downtime.
Comprehensive feature set supports robust incident tracking, analysis, and reporting.

Cons

User interface can be clunky and require getting used to.
Limited customization options for specific organizational needs.
Cost of onboarding new users can be high for large companies.

Blameless Reviews

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Blameless FAQs

What is Blameless used for?

Blameless is Incident Management Software. Blameless offers the following functionalities:

Auto-Assign (Incidents)
Real-time Dashboard
Incident Prioritization
Enriched Notifications
Incident Reporting
Ticket Management
Task Management

Learn more about Blameless features.

What are the top alternatives for Blameless?

Here`s a list of the best alternatives for Blameless:

Does Blameless provide API?

Yes, Blameless provides API.

Blameless Contact

Vendor Details

San Mateo, California Founded : 2017

Contact Details

Not available

https://www.blameless.com/

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Facebook 31

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Blameless

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Blameless

About Blameless

Screenshots & Videos

Blameless Features

Incident Management Features

Blameless Alternatives

Blameless Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Blameless?

Review Summary

Pros

Cons

Videos on Blameless

Blameless FAQs

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We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

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