Blameless Reviews

Blameless connects seamlessly with other tools, is fairly robust, customizable, features great reporting, and meets a variety of use cases for our company.

Blameless lacks some feature customization paths, but the team is receptive to feedback and regularly rolls out improvements based on feedback.

Blameless helps our organization effectively manage urgent incidient breaks (app / web / backend service failures) and risk issues (regulatory gaps)

The enablement and help during onboarding from Balmeless' CS team was outstanding - they really helped educate and partner with my team on various enablement sessions. It truly felt like a partnership. Kudos to the entire CS org at Blameless.

No major downsides to the product - in fact it is one of the best-in-class Incident Repsonse product out there

Streamlining Incident Response process across the org that helps with proactivce communication internally and externally with our stakeholders

The easy to use UI + the simplistic configuration wizards that they have for setting up integrations and to get up and running in commanding your first incidents. The product is straight forward and easy to use and it keeps folks working inside the tools that they are used to using on a day-to-day basis.

I wish the UI was a tab bit more polished when comparing to using it via slack but it's nothing that can't be fixed. Just some little browser kinks/bugs here and there.

Blameless is helping us solve our automated communications problem and informing the teams that need to know about an incident in a quick and easy way. We see alot of productivity to come from Blameless

We adopted Blameless to automate and support our incident management process. The tool's Slack-bot is a core feature in managing the process.

At the start of an incident we quickly get an issue ticket, a video chat, and a dedicated incident channel in Slack.

The incident tasks allow the incident to be guided through the process without being heavy handed.

Capturing highlights from the incident channel allows engineers to more quickly prepare for retrospectives.

The insights allow visualisation of almost anything we care to track.

The product has improved consistently since we started using it - and it was more than a solid offering 2-3 years ago.

The support and interaction with the Blameless employees has always been excellent.

I consider myself to be a "power user". I quickly bump into the limits of almost any software or system, especially when trying to automate things away. I've struggled in some of these areas, but the (growing) API has already proved useful, as well as some very exciting features expected towards the end of the year.

Automating and guiding engineers through our incident management process.

Comms Flow - That feature allows our organization for further automate certain actions that usually would need to be manually done and that introduces possibility of mistakes , delays and failure.

I still don't understand how their licensing model works - however our CSM manager has been keeping us up to date on how this goes. I'd love to see an easier model that makes it easy to track subscriptions !

While technically - it used for incident management, weve modified the tool and built automations to leverage blameless functions to manage customer impacting incidents and making sure we bring in non technical teams into the mix ! This has streamlined our process across our organization where when an incident occur - all of our are notified and brought quickly to resolve the incident.

The best thing about Blameless is the strong integration with Slack, providing the ability to deal with mitigation and communication directly within Slack. It is super helpful when quickly assembling a team to mitigate issues and to easily provide visiblity to everyone internally.

Giving the opporunity to everyone to join an incident channel on Slack and interact with Blameless, by adding a screenshot etc, it can be a bit tricky to keep an eye on user usage, as many participants are casual users.

Blameless is helping to streamline the incident mangement process, making sure incidents get the right attention, to quickly assemble a team, to mitigate the impact and easily communicate with the business stakeholders about the status of the incident. Over the past 2 years using the product, it helped to reduce by 50% mean time to recovery. Blameless is also offering a good tools to run an efficient retrospective and its integration with Jira is really helping to follow-up on post incident action items. Finally, the Blameless APIs are also helping to collect data about incidents and run some high level analysis.

Ease of use with simple UI

The blameless team is really supportive.

* Lack some features like integrating with 3rd part tools like Google doc, etc but I do hear that is on the roadmap

* summarizing the incidents

The primary role is for Incident management which tries to bring in the right set of people or team to the incident, assigning roles and tasks to each individual who is part of this incident.

The automation aspect of Blameless is great, and the retorspectives after the incident is resolved gives a sense of completeness to the incident lifecycle.

I don't really have anything negative to say about Blameless. My team enjoys using it!

Blameless is mainly solving the manual toil of spinning up an incident; creating a ticket, a Google Meet, etc. It's nice to have a one-stop shop for incident creation, as well as have a central repository for past incidents

Extensive features for incidents like tagging and analytics

The cost of onboarding new users seems pretty high, making it cost ineffective for large corporations

Creating, monitoring and tracking incidents. With sufficient analytical insights

Incident escalation is good, incident tracing with slack is good

Sometimes changing the status using slack bot does not work

No need to use slack to check the context of messages.