ResQ

About ResQ

ResQ Chat Ops transforms incident management into a seamless experience, empowering teams with advanced tools. By integrating effortlessly with communication tools like Slack, ResQ boosts real-time collaboration and enhances incident response workflows. Professionals can resolve incidents efficiently, thanks to the platform's intuitive design that keeps everyone informed throughout the process. With a focus on insights and metrics, ResQ ensures that every incident is a learning opportunity. It offers automated postmortem and retrospective analysis to capture critical insights, helping teams prevent future issues and improve system reliability. This comprehensive incident management software fosters a culture of teamwork, facilitating communication and coordination among all stakeholders. By optimizing operational resilience and providing real-time solutions, ResQ Chat Ops positions itself as a valuable partner for businesses looking to enhance their system reliability and overall efficiency.

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Pricing

Free Trial Not Available
Offers Custom plan.
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

95%
Reviews

60%
Momentum

60%
Popularity

62%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Online

ResQ Features

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Incident Management Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

95%

Auto-Assign (Incidents)

Escalates the incidents to relevant teams based on past events or response time

Real-time Dashboard

Provides easy visualization of the latest data

Root-cause Diagnosis

Conducts a Root-cause analysis to counter the gaps

Incident Prioritization

Sets priority levels by considering the severity and impact of incidents

Enriched Notifications

Stakeholders receive rich and relevant notifications gathered from multiple channels.

Disaster Recovery

Helps to resume the IT infrastructure quickly after a disruption

CAPA

Corrective and Preventive Action (CAPA) helps to identify causes, solve problems and prevent not to happen.

Incident Reporting

Helps in recording details of any unusual event that might occur at a project or job

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Task Management

Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Safety Management

Precautionary measure to ensure the risks are estimated and mitigated

Audit Trail

A record of changes made in chronological order of a user or activity

ResQ Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

ResQ Custom

Features

Integration with Communication Tools
Insights and Metrics
Incident Response Workflows
Postmortem and Retrospective Analysis

Disclaimer: The pricing details were last updated on 26/04/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about ResQ Pricing