Provide Support Alternatives: Top 10 Live Chat Software in 2025

raychat software is a Live Chat Software used to optimize customer's behavior. Customize the chat widget with brand, logo, and more. Engage your audience with messages and schedule agents to assist them. Generate Leads to measure the performance of your team. It integrates with Drupal, Joomla, and more. Small, Medium and Large companies make use of the software.

eGain is the leading provider of cloud customer engagement hub software. For over a decade, eGain solutions have helped improve customer experience, optimize service process, and grow sales across the web, social, and phone channels. Hundreds of the world's largest companies rely on eGain to transform their fragmented sales engagement and customer service operations into unified Customer Engagement Hubs (CEHs).

Are they tired of playing phone tag with their customers? Do they struggle to build meaningful connections in a digital world? Look no further than Consolto, the revolutionary platform that lets they engage with their customers through live video chat, right from their website, email, or anywhere they choose. It's time to beat those sales targets, win customers' hearts, and build better business relationships with smart video meetings. Consolto is the ultimate tool for professionals like they who understand that connecting with customers face-to-face is essential in today's competitive market. Say goodbye to impersonal emails and frustrating phone calls. With Consolto, they can establish a personal connection and make a lasting impression through the power of visual communication. Imagine the impact when their customers see their friendly face, hear their confident voice, and feel their genuine enthusiasm for their needs. Consolto allows they to go beyond the traditional sales pitch and build trust and rapport right from the start. Whether you're showcasing their latest product, demoing a service, or offering expert advice, Consolto ensures you'll be a standout in their industry. What sets Consolto apart is its versatility. They can integrate it seamlessly into their website, allowing their customers to book video appointments directly with them. No more back-and-forth emails to find a mutually convenient time. With Consolto, scheduling becomes effortless, and their customers will appreciate the convenience of getting face time with they at their fingertips. But Consolto isn't limited to their website. They can also connect with customers through email, social media, and even mobile apps. With just a single click, their customers can join they in a live video chat, eliminating any barriers between they and their audience. Whether they're in their office, on their commute, or enjoying a coffee at a local cafe, Consolto brings they together in real time. Don't let distance hinder their ability to provide exceptional customer service. Consolto ensures you're just a click away from meeting their customers' needs, no matter where they are. Plus, with its advanced features like screen sharing and file sharing, they can provide real-time demonstrations and easily share important documents during their video meetings. Consolto is empowering professionals like they to take their customer interactions to the next level. Are they ready to beat their sales targets, win hearts, and build better business relationships? Sign up for Consolto today and become a master of connecting in the digital age.

Melu helps to turn more visitors into leads and sales, while providing top-notch customer service. As soon as a chat session results in a lead for business, get an email notification to help to convert it. The live chat software utilizes 256-bit encryption and all conversations during chat sessions are secured. At Melu, we take data protection seriously - we make sure that visitors' personal information is encrypted and stored securely.

Chaskiq is an open-source conversational marketing tool that allows users to generate leads from absolute strangers and maintain the data ownership at the same time. It is not only easy to install but also effortless to develop and maintain. It helps to segment visitors for ultimate communication dispatch. Moreover, users can turn on live chat messages along with auto-replies, custom team availability, and even average reply time alerts. It also permits users to send in-app alerts, newsletters, automated behavioral alerts, and even guided tours. This software can be used to auto-assign agents and even set custom rules for them. One can assign various assignment commands for incoming messages, which can be further filtered by date, location, custom attributes, and message content. With Chaskiq, users can maintain constant communication with clients and track the status of each of them. It is very versatile and can be installed on any VPS or Heroku. The application helps to get insights by generating metric reports for each campaign. Its automated bots enable users to configure conversations based on user behavior.

Meet Channel.me, the hassle-free co-browsing solution designed to simplify customer interactions. No downloads or complicated setups required—just seamless co-browsing to assist the website visitors in real-time. With Channel.me, users can navigate any webpage alongside the customers, making it perfect for providing technical support or guiding them through complex purchase processes. Our service prioritizes security and privacy, with no data storage to ensure confidential interactions. Plus, Channel.me includes a live chat feature for real-time conversations while co-browsing. This allows to personalize interactions, address issues quickly, and offer tailored support that drives faster conversions. Channel.me is the ultimate tool for delivering exceptional customer service, helping to build trust and improve satisfaction. Whether resolving technical issues or streamlining a purchase, Channel.me is here to ensure a smooth, efficient experience for both users and customers. Start transforming customer support with Channel.me today!!

BigRadar is a platform that is used by both the team member and customer of any messages sent by sending various notifications so that no message is left unresponded or unattended. Preset the campaigns and let BigRadar handle it while you are enjoying your holidays in the Bahamas. You can send email to your user base by segments and other parameters. If your customer steps away and doesn’t see your message, BigRadar automatically sends messages to their email where they can continue the conversation.

maaiiconnect is a customer collaboration and engagement platform that helps business owners boost their sales and customer support system. Organisations can deliver cloud-based omnichannel support to their customers through smart interaction routing and web-based communication metrics in a seamless manner. Moreover, integration with existing CRM and social media, adds extra advantages in this aspect. The platform also provides a host of analytics and intelligent communication tools helping users drive their business sales. Besides leveraging a complete suite of telecom capabilities, business owners also get to receive adequate support in their sales mobility, SMS campaign management, call analytics and reports. An easy configuration feature adds to the flexibility of the platform in real-time. Also, maaiiconnect is a reliable and secure platform compliant with GDPR, ISO 27001 and ISO 9001 certifications. The software appears with a 24/7 support facility along with a 99.95% uptime guaranteed Service Level Agreement. Overall, it is a comprehensive solution that users can use to manage their omnichannel customer engagement.

Rake is an advanced messaging platform that enables companies to communicate with their employees and customers through SMS, website widgets, and social media integrations. With an online task management functionality, companies get to solve customer’s problems in one go or create another task if it requires an extra round of conversation. The software also comes with advanced collaboration tools, such as direct and private/public channels, enabling users to deliver accurate responses to their customers, on time. Rake connects companies with popular messaging platforms, like Facebook, WordPress, SMS, and others, in order to deliver their assistance through a channel that customers prefer. An integrated collaboration facility offered by Rake helps teams, colleagues, and coworkers connect with each other and communicate effectively via channel conversations and direct messages. Apart from that, the platform also provides real-time updates about new website visitors and keeps on monitoring their activity in order to send targeted invitations and convert them into loyal clients.

Chatblazer is an all-in-one instant messaging solution for startups, small businesses, SMEs, and agencies. This Web-Based Instant Messaging Software features a simple UI and is simple to use. Chatblazer is compatible with Desktop, Mobile and delivers end-to-end solutions for Windows, IOS, Android, and MacOS operating systems. Admin Panel, Broadcast, File Upload, and Encryption are all features of Chatblazer Instant Messaging Software. It also helps with Automatic Transcription, Whiteboard Sharing, Widgets Tool, and the production of Slideshows. ChatBlazer is a robust chat application with a user-friendly interface for end users, moderators, administrators, and hosts. ChatBlazer is simple and easy to use, with member linking to existing databases, sign-on, and chat interoperability between desktops and mobile devices, among other features. Due to its patented software technology, ChatBlazer can meet all of their customers' specific chat software requirements and requests. ChatBlazer is compatible with mobile and smart devices, and it is fairly priced to guarantee that it is available to all users. It also includes a long range of integrations, ensuring that it will seamlessly integrate into any software environment.

ClickDesk is both a live chat and help desk software that helps boosting customer support system with real-time troubleshooting and chatting facility. It allows doing video chat, helps in transferring or routing tickets or calls, facilitates in geo targeting, supports doing persistent chat etc. Users can also send proactive invitation using this live chat software. ClickDesk contains a few essential help desk features like it enjoys email integration and can track issues or tickets. It has social media integration where your customers can tweet you on your chat widget and enables you to reachout to your customers on other social networking sites.

Userlike is a cloud-based real-time chat software for existing websites that enables real-time communication between Internal team members, customers, and employees. This software integrates website chat with mobile messaging and gives a better method of customer communication. Businesses can chat with their customers, agents, employees through their website by connecting their chat box and automating parts of their customer's interactions. Userlike software promises to keep its customer's information secure by its unique data privacy options. It comprises advanced features including custom chat behavior, chats box, Team Management features, inbuilt chat panel, feedback, and custom design templates. Moreover, user like also offers analytics and report functionalities that let users keep track of KPIs. It allows businesses to access the platform from different mobile devices like smartphones and tablets. Moreover, through slack or email, the in-built support chatbot notifies the support team, asks initial questions to website crawlers, and quickly collects the questions. Businesses can upheave their conversion rates and create loyal bonds with customers through awesome online customer service with a free, open-source, and subscription-based pricing strategy.

WebGreeter is software that helps enterprises to indulge in live chatting with minimum glitches and a smooth visitor experience. It offers live chatting services to over ten industries in 8 different time zones irrespective of their sizes. The solutions provided by the software are customisable and easy to use. Through WebGreeter, organisations are increasing their conversation rates online. It enriches the experience of clients by delivering an enhanced client experience. The software is operated by highly skilled professionals so getting solutions to problems is a matter of minutes. Further, it is a BI-driven software that helps its clients to better understand the customers’ needs. By opting for this software one can get a fully responsive CRM integration. Besides, one can get cross-platform support 24*7 through this platform. The software also includes social media integration services that help understand clients in an improved way. It also tracks the behaviour of the visitors to understand their requisitions. It assures immediate service provision to the visitors of its clients.

Paldesk is an Omnichannel Communication tool to convert visitors and customers. The software offers features of Live Chat, and Help Desk Software to meet the needs of your organization. The software integrates with Drupal, Zapier, Slack, WordPress, and more.

WebsiteAlive is customer support and happiness tool that enables both support and sales teams to intuitively connect with their customers. Customer support efforts can be easily scaled with the business of the users, eliminating the need for one-time investments. Users can customize the tool to sync it with the brand of their company with the ability to add a logo, colors, and more. There is absolutely no programming involved. All that the user has to do is simply copy a code snippet and paste it on his/her website. The agent logins can then be set up within minutes to accept chats. Following this, a dedicated chat widget appears on the website that customers can use to get in touch with the support teams. Other leading features of the tool include one-click call transfer, integration into social media, marketing, and email campaigns, and connecting with popular applications.

Bold360 is a live chat tool for website users that enables them to humanize the customer support efforts. This is done with the help of an AI that works in the background to assist both the digital and the front desks. This also consists of a tightly integrated AI chatbot that extends a simple customer engagement solution for reps. With a conversational AI that has been developed to deliver results, users can engage their customers at scale and reduce the burden on teams. The bots of the tool are available round the clock to engage customers and provide them with personalized results. But they also go a step ahead to assist the sales and customer support teams by providing them with extensive knowledge about the customers, their past interactions, their orders, and more. After sufficient data has been collected for analysis, the bot even pinpoints areas of improvement and optimization.

IntelliTicks is an interesting software that utilises the combined power of AI and humans to back live chat for sales. It helps in creating a proactive and personalised zone for customers to express their demands. A plethora of features equipped within enables businesses to conduct automated interactions with their customers, seamlessly. The 24x7 sales representative keeps replying to customers from all over the world even when the human agents are away. The same AI chatbot makes answering repeated queries easy by auto-answering them immediately. For prospective leads, clients can take over the responsibility of handling them, from the AI chatbots as is found necessary. Thus ensuring that these leads are not left unattended and will ultimately leave them satisfied enough to enable conversion. Automated lead specific insights are generated by IntelliTicks that help clients to understand what their leads would like to focus on. The insights also intimate clients about lead prioritisation -hot, warm or cold leads. Further, real-time lead alerts are sent through emails, desktop notifications and mobile pings.

Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. The software offers Smarter Conversations and Self-service tool to resolve queries across first and third party messaging platforms. The Best-in-class AI chatbots used to increase customer engagement and scale customer service. It supports 33+ languages to customize messenger in the language of your choice. Measure productivity metrics in real-time with reports to automate business workflows.

Olark is a live chat software developed to connect the users to the right customers with automated messages and live chatting. It is an easy to use software that enables the user to live chat with the customers to provide a more user-friendly experience. With Olark, the users get features like automated messaging, detailed visitor insights, custom pre-chat surveys, and accurately detailed reporting. It enables you to connect with the right customers at the right time by allowing you to collaborate with your teams and monitor the updates of your lead generation. It additionally provides features for agent scheduling, co browsing, and persistent chatting with your customers. Using Olark, users get a software that can be integrated with other softwares like HubSpot, HelpScout, Groove, Salesforce, Zendesk, and much more. It further enables you to manage knowledge databases, online forms, and visitor targeting. You can also manage shortcut messages and transfers using Olark. The platform provides a free trial version to test and try its features before making the actual purchase apart from a variety of premium plans to choose from.

JivoChat is specifically built for E-commerce companies to serve as an effective business communication tool. It is the one omnichannel application that comprises emails, live chat, Facebook messaging, dial up calls, everything under one interface. This tool helps users execute live chat on their website, offers chat support to clients on Facebook, dial a phone number in any country, and manage all texts to a company's mail Id. JivoChat offers great customer service experiences as the team can quickly respond to their client's queries. It comprises some pro features, including call transfers, routing, recording, and much more. The instant callback feature enables your potential customers to connect with you to close more deals promptly and easily. Businesses using this tool will never risk a chance of missing a client's reach, and it redirects emails from your company's address to the JivoChat inbox so that that team can reply faster. Overall, JivoChat is highly dedicated to providing the ideal communication solutions for all e-commerce business owners to accelerate their sales and customer retention.