Melu Managed Live Chat

About Melu Managed Live Chat

Melu helps to turn more visitors into leads and sales, while providing top-notch customer service. As soon as a chat session results in a lead for business, get an email notification to help to convert it. The live chat software utilizes 256-bit encryption and all conversations during chat sessions are secured. At Melu, we take data protection seriously - we make sure that visitors' personal information is encrypted and stored securely.

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Pricing

Free Trial Available
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

88%
Reviews

68%
Momentum

63%
Popularity

74%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

24/7 (Live rep), Online

Melu Managed Live Chat Features

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Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

88%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Persistent Chat

Creating a subject-based group conversation that persists over time

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Melu Managed Live Chat Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based )

Melu Managed Live Chat Others

£139 + vat per month*

* Up to 50 chats per month. Monthly price is for coverage from 8am to 10pm 7 days a week. Monthy rate will be higher if you receive more than 50 chats per month. 24/7 coverage is available for an additional monthly fee.

Features

Industry standard live chat software
Secure client portal
Lead notifications
Extended operating hours
Data is secure & safe
Fully GDPR compliant

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Disclaimer: The pricing details were last updated on 13/12/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Melu Managed Live Chat Pricing