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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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Featured
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
NinjaOne (NinjaRMM) |
Featured
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zoho Assist |
| Description | ScreenConnect (formerly ConnectWise Control) is the ultimate remote support and access solution for IT teams, enabling fast, secure, and stress-free problem-solving. With instant access to any device, technicians can troubleshoot issues remotely, eliminating the need for on-site installation and saving time while boosting productivity. The shared toolbox streamlines teamwork by letting users upload and run tools as administrators during sessions, enhancing efficiency and collaboration. Advanced features like privileged access management (PAM) ensure data stays secure, granting admin access without sharing sensitive passwords. Detailed access logs provide peace of mind, keeping businesses compliant with regulatory standards and cyber insurance requirements. Customizable extensions simplify workflows, reduce costs, and even allow businesses to share innovations on the ConnectWise Marketplace. Whether it’s resolving IT issues, transferring files securely, or managing systems behind the scenes, ScreenConnect turns complex tasks into seamless solutions. It’s a reliable partner for IT professionals, empowering them to focus on what matters, keeping users and systems running smoothly. Read more | Resolve simplifies IT management with a user-friendly Unified Endpoint Management (UEM) platform, giving IT and MSP teams the tools to manage all devices—Windows, Mac, and Android—through a single, centralized console. Proactively handle patch management, alert notifications, antivirus protection, and remote execution, even for offline devices. Resolve ensures company data stays secure with endpoint compliance and real-time device monitoring, while streamlining asset tracking to provide insights into inventory, license compliance, and usage for smarter decisions. Beyond device management, Resolve optimizes IT workflows with built-in helpdesk tools, a knowledge base, and AI-powered insights to detect and resolve issues proactively. Tackle tickets with ease and eliminate inefficiencies to boost productivity. Whether scaling a startup or managing an enterprise, Resolve offers secure, efficient, and flexible IT management, so users can focus on growing your business while leaving the tech complexities to us. Read more | NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne platform increases productivity while reducing risk and IT costs. Organizations use NinjaOne, including its wide range of IT and security integrations, for use cases such as endpoint management, patch management, mobile device management, software deployment, remote access, endpoint backup, and more. Read more | Zoho Assist is a web-based remote access software designed to provide seamless remote support and facilitate screen sharing. Compatible with both Android and iOS, it simplifies the management of unmanaged systems. Users can transfer files of up to 100GB between computers and devices across various networks. Real-time collaboration is made effortless, enabling virtual meetings and training sessions with ease. Zoho Assist also features remote rebooting and reconnecting capabilities, allowing users to enjoy unattended remote access with just a click. Additionally, it offers the ability to remotely control power options such as restart, shutdown, log off, and hibernate. Plus, its firewall-friendly design ensures smooth operation. Read more |
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| SW Score & Breakdown |
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards | # 2 Fastest Growing # 2 Most Popular |
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# 4 Fastest Growing # 3 Most Searched |
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| User Sentiments |
Fast and Reliable Connections, Ease of Use, Affordable Pricing, Cross-Platform Compatibility Technical Support Issues, Inconsistent Mobile Experience, Limited Linux Support, Frequent Software Updates |
User Friendly Interface, Fast Remote Connections, Reliable Remote Access, Comprehensive Features Unreliable Software/Connectivity Issues, High Pricing, Limited Mobile Device Compatibility, Confusing Unattended Access Setup |
Ease of Use, Fast and Reliable Remote Access, Comprehensive Patch Management, Excellent Customer Support Limited Third-Party Software Patching Support, Limited MacOS Support, Inadequate Reporting Functionality, Occasional Software Bugs |
Affordable Pricing, Ease of Use, Cross-Platform Compatibility, Extensive Integrations Occasional Performance Issues, Unreliable Wake-on-LAN Functionality, Limited Mobile Device Support, Confusing Multi-Monitor Navigation |
| Review Summary |
Overall, users praise ConnectWise Control's remote access capabilities, ease of use, and reliable performance. However, some users have expressed concerns about occasional connection issues, limited customization options, and the pricing structure. Despite these drawbacks, ConnectWise Control is generally well-received for its ability to facilitate seamless remote desktop control, file transfer, and screen sharing, making it a solid choice for businesses seeking a remote access solution. |
Users commend GotoAssist's user-friendly interface, praising its intuitive design and ease of navigation. They appreciate the quick and reliable remote access capabilities, enabling seamless troubleshooting and issue resolution. Additionally, the ability to transfer files and collaborate with team members during remote sessions is a major advantage. However, some users have expressed concerns regarding occasional glitches and stability issues, particularly during screen sharing. Furthermore, a few customers have reported challenges with customer support, citing slow response times and a lack of resolution to their queries. |
The general consensus among reviewers is that NinjaRMM is a comprehensive and powerful RMM tool that offers a wide range of features to help MSPs streamline their operations. It is praised for its user-friendly interface, customizable dashboards, and robust reporting capabilities. However, some users have expressed concerns about the occasional occurrence of bugs and glitches, as well as the need for improved documentation and customer support. Overall, NinjaRMM is a solid choice for MSPs seeking a feature-rich and reliable RMM solution, though there is room for improvement in terms of stability and support. |
Reviewers applaud Zoho Assist's user-friendly interface, describing it as intuitive and easy to navigate. They find its remote control features impressive, enabling seamless access and control of customer devices. Additionally, Zoho Assist's ability to transfer files and share screens earns praise for enhancing collaboration. While some users appreciate its affordable pricing, others suggest improvements in documentation and customer support. Overall, Zoho Assist is recognized for its user-friendly interface, efficient remote control, and budget-friendly plans, making it a strong option for remote assistance needs. |
| Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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ScreenConnect Remote Access $33.00 $41.00 per month One $30.00 $30.00 per month Standard $45.00 $59.00 per month Premium $55.00 $69.00 per month |
Remote Access $23.00 $23.00 per month Remote Support Plus $44.00 $44.00 per month Standard Endpoint Management $57.00 $57.00 per month Premium Endpoint Management $63.00 $63.00 per month |
NinjaOne Custom |
Free Free Standard (Remote Support) $10.00 $12.00 per user / month Professional (Remote Support) $15.00 $18.00 per user / month Enterprise (Remote Support) $24.00 $28.00 per user / month Standard (Unattended Access) $10.00 $12.00 per user / month Professional (Unattended Access) $15.00 $18.00 per user / month |
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| Company Details | Located in: Tampa, Florida | Located in: Boston, Massachusetts | Located in: Austin, TX | Located in: Pleasanton, CA Founded in: 1996 |
| Contact Details |
+1 800-671-6898 |
1 855 263 2838 |
+1 888 542-8339 |
+1 (888) 900-9646 |
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