SurveySparrow

About SurveySparrow

SurveySparrow is a unique tool with the ability to turn monotonous surveys into engaging conversations. Organisations can create unique chat-like surveys that can easily capture personalised information of users. Multiple question types make the tool more versatile and provide it with a range of use cases. This includes determining the Net Promoter Score, capturing employee feedback, boosting customer satisfaction and turning them into brand ambassadors, undertaking market research to aid decision making, obtaining insights from website visitors, and more. SurveySparrow also offers many other functionalities such as automating surveys, the ability to monitor survey performance in real-time, Piping and Display Logic for personalised surveys, data-driven insights about web surveys, expert survey templates, and the like.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $19.0. Offers Free-forever and Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

95%
Momentum

63%
Popularity

89%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)
Freelancers

API Support

Available

Modes of Support

24/7 (Live rep), Online

SurveySparrow Awards

# 5 Highly Rated Survey/ User Feedback Software
Q3 2021

# 10 Fastest Growing Software Survey/ User Feedback Software
Q3 2021

# 7 Most Popular Software Survey/ User Feedback Software
Q3 2021

# 1 Highly Rated Survey/ User Feedback Software
Q3 2019

# 5 Fastest Growing Survey/ User Feedback Software
Q3 2019

# 8 Most Popular Survey/ User Feedback Software
Q3 2019

SurveySparrow Features

Show Feature Explanation

Survey/ User Feedback Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Skip Logic

It hides the irrelevant pages or questions based on previous responses.

Survey Templates

Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time.

Support Audio / Images / Video

Includes audio/ video/ images into the survey questionnaires to make it interactive

Site Intercept Survey

Captures value from your website visitors with targeted, engaging messages

Question Library

Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys

Question Branching

Allows respondents to screen questions and give answer to the relevant questions only

Phone Survey

It enables you to run your survey over telephones

Online Survey

Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts

Offline Response Collection

This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet

Multiple Question Types

These question patterns are aimed at collecting statistical data from the respondents with accuracy

Mobile Survey

A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go

Kiosk Survey

This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad

Embeddable Survey

It enables you to directly include your surveys on your own website

Email Distribution

This feature lets you send a custom email invitation for the survey to the respondents

Data Analysis Tools

Analyze feedbacks collected from both structured and unstructured sources in real-time

Custom Survey URLs

Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link

360 Degree Feedback

Captures and centralizes a holistic feedback of the target audience that helps in making business decisions.

Online Form Builder Features

App Integrations

Allows integrations with third-party tools like Google Drive and Salesforce

Form Sharing

Enables sharing of the forms via sharable links and embed codes

HIPAA Compliant

Offers security over the collection of sensitive data and uphold to protect the integrity of PHI

Form Templates

Offers built-in template forms that are ready to be used right away

PDF Conversion

Enables conversion of forms to PDF files for easy sharing

Payments

Enables payment collection from the visitors via popular payment gateways

Multi-page Forms

Enables users to create forms that can be filled in multiple steps

Complex Forms

Enables creating complex forms with formula support and various other fields

Email Alerts

Enables alerts via email each time a form has been filled up and submitted

Drag and drop Builder

Has a pick-and-drop feature for easier designing

Skip Logic

It hides the irrelevant pages or questions based on previous responses.

SurveySparrow Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

Free Free

Features

50 Responses Per Month
3 Active Surveys
10 Questions Per Survey

Basic (Surveys) $19.00 $19.00 per month

For Individuals

$19 Per Month Billed Yearly

2,500 Responses Per Year

$39 Per Month Billed Quarterly

600 Responses Per Quarterly

Based Upon Number of Responses, the Pricing Plans Varies

Features

1 User
Send Surveys via Email
Collect Partial Responses
Display and Skip Logic
Notify Respondents via Email
Slack, 5+ Integrations

Starter (Surveys) $39.00 $39.00 per month

For Individuals

$39 Per Month Billed Yearly

15,000 Responses Per Year

$59 Per Month Billed Quarterly

3,750 Responses Per Quarterly

Based Upon Number of Responses, the Pricing Plans Varies

Features

1 User
Includes Features of Basic Plan, Plus
Embed Survey in Email
Survey Translation
Redirect Post Survey Completion
Hubspot, 10+ Integrations

Business (Surveys) Custom

For Teams

Features

3 Users
Includes Features of Starter Plan, Plus
Starts from 50k Responses
Custom Branding
Advanced Question Types
Workflows and Webhooks
Track Respondents Location
Zendesk, 12+ Integrations

Professional (Surveys) Custom

For Teams

Features

5 Users
Includes Features of Business Plan, Plus
Starts from 100k Responses
Sentiment Analysis
Customize Surveys with CSS
Auto Translate to 130+ Languages
HIPAA Compliance Available
Excel Online, 15+ Integrations

Enterprise (Surveys) Custom

Maximize Survey Potential with Custom Limit, Custom Plugins and much more.

Features

5+ Users
Includes Features of Professional Plan, Plus
Option Display Logic
Key Driver Analysis (CogniVue)
Survey Throttling
PowerBI, 25+ Integrations

Professional (CX Suite) Custom

Features

5 Full Users
200,000 Contacts
Starts from 100k Responses
3,00,000 Emails

Enterprise (CX Suite) Custom

Maximize Survey Potential with Custom Limit, Custom Plugins and much more.

Features

Complete Branding
Custom Share Limit
Custom Data Center
Custom Implementation

Free (Reputation Management) Free

Get Started with Taking Control Over Brand's Reputation

Features

300 Reviews, for Lifetime
Supports Google, Facebook, PlayStore & AppStore
1 Active Platform
Fetch upto 1 Month Old Reviews
50 Instant Replies Per Month

Starter (Reputation Management) Custom

Features

500 Reviews Per Month
Supports Over 70+ Platforms
5 Active Platforms
Unlimited Review History
Unlimited Instant Replies

Free (Ticket Management) Free

Enable Agents for Smarter Feedback Resolution

Features

5 Agents
Dashboards and Analytics
Workflows

Platform (Full Suite) Custom

Get Access to the Full Suite

For Large Businesses Looking for a Customized Plan & Support.

Features

10+ Full Users
Custom Response Limits
Custom Share Limits
Unlimited Contacts
Branding & Whitelabeling
Custom API Limits

Performance (360 Assessments) Custom

Make 360 Assessments truly yours.

Detailed 360 Assessments to Raise Workforce Potential

Features

Research-Backed Question Banks
Role-based 360 Assessments
Advanced Performance Analytics for Admins
Group Reports for Departments and Teams

Starter (Ticket Management) Custom

Features

5 Agents (Add-ons available)
SLA Management
Macros
Custom Ticket Fields
Custom Roles

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 19/02/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about SurveySparrow Pricing

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SurveySparrow Reviews

User Rating

4.6/5 (Based on 2,678 Ratings)

Rating Distribution

Excellent
69.6%
Very Good
24.9%
Average
3.8%
Poor
0.4%
Terrible
1.2%

User Sentiments

User-friendly Interface, Extensive Customization Options, Comprehensive Reporting & Analytics, Extensive Integrations

Limited Freemium Features, Occasional Software Bugs, High Pricing for advanced features, Limited Offline Functionalities

Do You Use SurveySparrow?

Write a Review

Review Summary

Users appreciate SurveySparrow's user-friendly interface, comprehensive features, and excellent customer support. The platform is praised for its ease of use, even for non-technical users, with a drag-and-drop interface, intuitive navigation, and customizable templates. SurveySparrow's features, including advanced question types, multilingual surveys, and real-time reporting, are highly valued. Users also commend the platform's strong security measures, ensuring data privacy and compliance. Additionally, SurveySparrow's responsive customer support team receives positive feedback for their promptness, helpfulness, and willingness to go the extra mile.