NovoChat is an omnichannel messaging platform that enables companies to broadcast messages and promotions over WhatsApp and Messenger. It also allows them to provide multi-agent customer support over the aforementioned platforms, facilitating steady business growth. Moreover, with NovoChat, companies can send messages to the loyal client base in bulk, providing all the required updates about current proceedings within the organisation. Admins can start with the particular solution in three easy steps, they need to generate a workspace, upload CSV files of contacts and start generating personalised messages. It can also be used to have 1:1 conversations, generate sales opportunities and in customer segmentation tasks. The effective use cases of NovoChat goes as, FB messenger on website, LINE on website, chat button on website and Telegram on website. Lastly, users can depend on the knowledge base of NovoChat to learn how to broadcast messages on Whatsapp business, add chat buttons on their websites and WhatsApp business on websites.
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Pricing
SW Score Breakdown
Platforms Supported
Organization Types Supported
API Support
Modes of Support
Transfers
Transfer of calls from one operator to another with just one clickPersistent Chat
Creating a subject-based group conversation that persists over timeKnowledge Database
Lets you have an access to all your past chat history and documentsAgent Scheduling
Schedules availability of your agents to ensure maximum utilisation of your staffVisitor Targeting
Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up messageVideo Chat
Make conversations more personal with video calling between your agents and your visitorsShortcut Messages
Create shortcuts for the commonly used replies in order to save timeOffline Form
This feature allows your visitors to submit their questions when your agents are not available onlineCo-Browsing
Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.Call Me Option
Allows your visitors to speak to your agents directly over the phoneFree Trial
Not available
Free Free
Features
Business $19.00 $19.00 per user / month
Features
WhatsApp Pricing
Screenshots of Vendor Pricing Page
Disclaimer: The pricing details were last updated on 15/01/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Learn more about NovoChat Pricing
83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
NovoChat screenshot
What is NovoChat used for?
NovoChat is Live Chat Software. NovoChat offers the following functionalities:
Learn more about NovoChat features.
What are the top alternatives for NovoChat?
Does NovoChat provide API?
Yes, NovoChat provides API.
Vendor Details
SingaporeSocial Media Handles
Not available
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