NovoChat

About NovoChat

NovoChat is an omnichannel messaging platform that enables companies to broadcast messages and promotions over WhatsApp and Messenger. It also allows them to provide multi-agent customer support over the aforementioned platforms, facilitating steady business growth. Moreover, with NovoChat, companies can send messages to the loyal client base in bulk, providing all the required updates about current proceedings within the organisation. Admins can start with the particular solution in three easy steps, they need to generate a workspace, upload CSV files of contacts and start generating personalised messages. It can also be used to have 1:1 conversations, generate sales opportunities and in customer segmentation tasks. The effective use cases of NovoChat goes as, FB messenger on website, LINE on website, chat button on website and Telegram on website. Lastly, users can depend on the knowledge base of NovoChat to learn how to broadcast messages on Whatsapp business, add chat buttons on their websites and WhatsApp business on websites.

Screenshots & Videos

Pricing

Free Trial Not Available
Starts at $19.00. Offers Free-forever plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

78%
Reviews

61%
Momentum

62%
Popularity

65%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours, Online

NovoChat Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

78%

Transfers

Transfer of calls from one operator to another with just one click

Persistent Chat

Creating a subject-based group conversation that persists over time

Knowledge Database

Lets you have an access to all your past chat history and documents

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

NovoChat Pricing

Free Trial

Not available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Plans

Free Free

Features

Facebook Messenger
LINE
Telegram
Omnichannel Widget
Resolve & Assign
Agent Management
Auto-Reply
Support: Support Ticket

Business $19.00 $19.00 per user / month

Features

WhatsApp Business
Facebook Messenger
LINE
Telegram
Omnichannel Widget
Resolve & Assign
Agent Management
Auto-Reply
Support: Live Chat

WhatsApp Pricing

WhatsApp Business Number: $49 per Month
WhatsApp Session Message: $0.005
WhatsApp Template Message: Check destination pricing

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Disclaimer: The pricing details were last updated on 15/01/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about NovoChat Pricing