IrisAgent

About IrisAgent

Automation is increasingly becoming the norm in customer service. Automated tagging and intelligent routing allows customer support teams to quickly and efficiently route customer inquiries to the right person or team. An early warning engine can be used to proactively detect customer issues before they become too complex. Artificial intelligence can be used to provide automated answers and auto-responders for common issues. Automated workflows can be implemented to streamline the processes between Support, Product and Engineering Systems. Data integration between these systems can be used to ensure that customer inquiries are properly handled in a timely manner. Automation of customer service processes allows companies to provide a better customer experience, while also helping to reduce costs and improve overall efficiency.

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Pricing

Free Trial Available
Offers Custom plan.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Online

IrisAgent Features

Show Feature Explanation

Workflow Configuration

Configures flow of work in a systematic manner

Sentiment Analysis

Identifies and categorize audience opinions as positive and negative

Alert Notifications

Alerts the user when predefined criteria is met

Root Cause Analysis

Helps in identifying the root cause of bugs/ issues and provides solutions

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

CRM

Handles your contact database, follows up with potential customers and keeps them engaged

Automated Routing

Helps automatically routing queries and data to the right agent

Auto-tagging (Image)

Helps to quickly analyze images and automatically tag scenes, objects, faces, and others

IrisAgent Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Essentials Custom

Features

CRM Connectors
DevOps and Engineering Connectors
DevOps and Engineering Alerts
Support Alerts
Automated Tagging and Routing
Intelligent Bots and Agent Assist
Sentiment and Customer Health Analysis
Email Support

Advanced Custom

Features

Includes features of Essentials plan, plus
CSM Connectors
RCA Notifications
Revenue Impact Analysis
Product Quality Monitoring
Phone Support

Enterprise Custom

Features

Includes features of Advanced plan, plus
Service Availability Analysis
Custom Deployment
Training
Quarterly Health Check

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Disclaimer: The pricing details were last updated on 24/01/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about IrisAgent Pricing