Dynamic Contact Center Manager Alternatives: Top 10 Contact Center Operations Software in 2025

VAANI is the ultimate solution for contact center management, offering a customizable and award-winning omnichannel platform that revolutionizes the way businesses communicate with their customers. With VAANI, incoming call congestion is a thing of the past, thanks to its innovative approach to unified communications. This contact center as a service (CCaaS) system not only monitors inbound and outbound calls, but also provides real-time reporting to help their team take the right actions when it matters most. Gain a competitive edge with VAANI by analyzing key metrics through this user-friendly portal, giving them the insights them need to excel in customer service. But the benefits of VAANI don't stop there. This omnichannel dialer solution allows them to access voice calls, SMS, emails, and even social media platforms like Facebook, Twitter, Instagram, LinkedIn, and WhatsApp, all from one centralized platform. If they're ready to take their contact center to the next level, look no further than VAANI. Trust in this expertise and experience to streamline their communications, improve customer satisfaction, and drive their business forward. Experience the power of VAANI today.

My Doctor Calls is a cutting edge call tracking and call recording web-based application designed specifically for doctors and their practices. Once sign-up for MyDoctorCalls, will receive local and/or toll-free tracking lines to use for each of the advertising listings.

ipSCAPE software is an omnichannel Cloud Call center software used to automate business personalize communications. The software offers tools to record calls programmed to start automatically or on agent request, with the ability to assign recordings to individual customer records. Increase your call centre’s call pick up rates and increase agent productivity with Progressive, Preview, Power and Predictive dialers. Measure performance of contact center via single dashboard.

Nice inContact is cloud-based call place programming that assists organizations with amplifying the nature of leads and limit the expense of client association. The arrangement involves many highlights expected to handle inbound help demands and assists organizations with interfacing with their clients through various channels, for example, inbound/outbound voice calls, email, phone message, visit, virtual entertainment from there, the sky is the limit. NICE CXone works with organizations of all sizes to create extraordinary and trustworthy customer experiences that build deeper brand loyalty and relationships that last. With NICE CXone CXoneTM, the industry’s most complete cloud customer experience platform, we combine best in class Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation, enabling an exceptional agent and customer experience—every time and on every channel With NICE CXone CXoneTM, the industry’s most complete cloud customer experience platform, we combine best in class Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation, enabling an exceptional agent and customer experience—every time and on every channel. See how our customer centric expert services, innovative software, extensive ecosystem of valuable partnerships, and over a decade of global leadership can help you transform every experience and customer relationship for lasting results. Nice inContact offers different call steering highlights, as IVR, CTI and ACD. The framework likewise incorporates labor force improvement capacities, for example, e-picking up, recruiting and labor force the executives. The mixed prescient dialer device offers call mixing, message set down dialing, call concealment and auto dialer for mixed call places. The arrangement flawlessly coordinates with well known CRM applications like Salesforce and Oracle Service Cloud.

Zoho Voice transforms business communication with high-quality global voice connectivity. Obtain local and toll-free numbers based on country or operational regions, enabling customers to make toll-free calls effortlessly. Provide personal numbers with local area codes for individual users and enjoy unlimited free incoming calls worldwide. Efficiently manage contacts in bulk, access detailed call logs for insights, and track customer interaction trends. Enhance customer service with IVRs, custom messages, and effective call routing. Initiate cost-effective outbound calls and send SMS effortlessly. Organize agents into teams, monitor their performance, and perform real-time quality checks by tuning into calls. Automate outbound campaigns, block spam numbers, and record calls for quality assurance. Set timezone-specific working hours and manage after-hours calls with voicemail. With text-to-speech capabilities in 16 languages and detailed call history reports, Zoho Voice ensures seamless, professional interactions that help business thrive.

Newfies-Dialer can be used by anyone who has a need for mass outbound calling, voice broadcasting, press one dialing or providing outbound IVR. Some of the potential uses for Newfies-Dialer are listed below. The system is loaded up with a list of telephone numbers that can be dialled sequentially at very high rates of calling depending on carrier capacity and hardware, potentially delivering many millions of calls per day.

Etech’s QEval is an intelligent, customizable contact center quality monitoring solution and agent performance management software. It leverages the power of artificial intelligence technology and real-time speech analytics to deliver actionable reports & analytics. QEval further simplifies the coaching process by providing updates on training, and ensures better insight and visibility in coaching that goes beyond the antiquated days of simply “checking a box.”

DCDial is an advanced calling and messaging software for business organisations to establish seamless connections with the world. The software requires no hardware basics for setting up and can be directly used for connecting to customers without much ado. Business calls work better when potential clients are supplied with the information they require. Thus, integrating these calls with relevant CRM systems, sales & marketing solutions and other essential applications only make them more efficient and productive. DCDial also encourages boosting engagement by connecting agents with live customers, with significantly higher closing rates. It even helps in sending personalised text and voice messages to a large number of customers within minutes. Thus, seamless communication in a very short duration is what the clients can blindly rely on while using DCDial. Further, these communication campaigns and agent metrics can be monitored in real-time to divert the focus on making measurable improvements and thus, increase revenue. The payments are all collected categorically with built-in automated payment capabilities.

LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk.

CallMatrix is a call management software that aims to manage incoming calls and supports users' businesses. One may effectively monitor their phone conversations with this sophisticated software. Phone inquiries are successfully converted into paying clients by the software. The process for answering incoming calls has been simplified. For enterprises, the software creates local and toll-free numbers and establishes call-routing policies. Additionally, users can use these numbers in their marketing activities. They can further monitor calls as they occur, and a live dashboard displays the effectiveness of campaigns. The call settings can also be changed to increase call conversion. Users can build up their contact centres quickly and cheaply with the help of the Cloud Contact module. The Call Integration System keeps track of and thoroughly analyses calls. It also enhances company relationships by monitoring and analysing client calls throughout the customer journey and uses past data on customer engagements to gain deeper insights.

BlackLab is an online-based software. Make sure that your customers know how to reach you for your products and services directly, whether or not you also use a third-party intermediary, like Uber, or Swiggy, or Dunzo. Whether you are busy or in a bad network or for whatever other reason, BlackLab answers your call and routes your call every time and all the time. Your imagination and the webhooks and API combine to make anything possible.

Dialaxy is the ultimate solution for businesses to connect with their global audience remotely. With these international Virtual Phone Numbers from 100+ countries, their business can expand its reach and elevate customer service like never before. No more struggling with multiple apps for calls and SMS. Dialaxy's all-in-one platform streamlines the communication process for agents, allowing them to tackle day-to-day tasks seamlessly. This complete contact center software ensures that every customer interaction is efficient and hassle-free. These hassle-free packages offer options for local, shortcode, or toll-free numbers with both call and text capabilities. This means they can choose the perfect number for their business and connect effortlessly with their customers no matter where they are in the world. But that's not all, Dialaxy doesn't limit itself to just being a call and text platform. They understand the importance of communication and collaboration in a business setting. That's why we have incorporated innovative and powerful features that allow their agents to stay connected and productive on any gadget, across all platforms. This cutting-edge technology and user-friendly interface will revolutionize the way they communicate with their customers.

Vonage Contact Center software is to boost your sales and service through conversations and experiences. The software offers a two-way video and screen sharing to measure the customer needs on their schedule and preferred platform. Collaborate with teams to connect calls to the best available agent through skills-based routing. It integrates with Salesforce, Microsoft Teams, and more. Call Centers make use of the software.

Dialpad Contact Center is an AI-powered call center that enables real-time transcriptions, sentiment analysis, and combat cards to let your customers engage more deeply. It allows you to deploy online contact centres and agents all around the globe in just a matter of minutes. With Dialpad Contact Center, you can stay connected to your contact center no matter where you are or what device you're using. It enables customers to pick interactive voice answers by key or voice in minutes and extract customer feedback in real time. With agent help cards that appear at the right time, you can provide more customized client experiences. It helps you assign appropriate agents to customers, depending on their skill level and availability. With emotional IQ and action items, you can get the quickest, most accurate transcribing in the market. It equips managers with tools like Take-over, Barge-in, and Listen-in controls so they can inspect when necessary. Additionally, managers can get real-time feedback on how they're performing along with analytics and QA scorecards for individuals that let you keep track of agent performance.

Introducing Oki-Toki the game-changing omnichannel platform that has all the answers to their customer service needs. As the only platform of its kind, Oki-Toki puts a wide range of communication channels at their fingertips, including calls, web chats, emails, social networks, and mobile applications. This unified environment is designed with user friendliness in mind to give they an effortless experience navigating through its many features and capabilities. But it doesn't end there. By pooling together data from all of these channels, Oki-Toki creates the ideal conditions for automated bots that offer customers fast and reliable solutions in whatever communication channel they need help with. Plus, this cutting edge technology ensures enhanced security protocols to protect personal data from any unauthorized access or cyber threats. As a business owner or customer management team looking for ways to better serve both existing customers and potential ones, look no further than Oki-Toki for an omnichannel platform that never fails to deliver impeccable customer service - anytime and anyplace around the world.

FCI CCM software is a platform used to create and deliver personalized customer communications across all channels. The software offers tools to cross sell better with configurable rules based targeted offers linked to content of transactions. Optimize CX strategy with reporting and visualizations to measure the conversations across customer lifecycle.

VCC Live is a Contact Center Operations Software, helps the team can make and receive phone Calls, SMS, Emails and chat messages. Use the software to easily set up and manage automatic call distribution based on agents’ skills. They can use the current numbers, or they can provide you with numbers from 60 countries. Get an overview of all previous conversations and bring more context to the customer experience. Integrate the CRM via API for a more holistic view.

i2x software is a platform that helps teams close more deals by leveraging data and sharing best practices. It's a contact center management system. It includes capabilities for recording phone calls and guiding agents through each conversation. Speech recognition technology is used to accurately transcribe phone calls. You can improve conversion rates, complete more transactions with data-driven techniques, and share best practices across your team using i2x. Customer happiness is aided by the tool. By studying discussions and enhancing agents and scripts, you can make more customers happy. A/B testing techniques can help you improve agent-customer contact. It better prepares your agents to handle successful calls, providing you peace of mind that your consumers will be better served. Think of i2x as a tool to help you have a bigger effect on your agent's learning curve. Even if you aren't present, they will receive individualized training. You can save onboarding time, improve agent retention, and guarantee that your company is portrayed in the manner you want it to be. With i2x, you can do all of this and more.

Authkey is the ultimate solution for seamless cloud communication. With these top-tier cloud communication APIs, they can now effortlessly integrate messaging, voice, email, WhatsApp, and many more channels. These services are globally preferred by businesses for customer authentication and engagement. Gone are the days of manually sending critical messages, OTPs, and notifications. With Authkey's programmable SMS API, they can automate these tasks and focus on what matters most to their business. Enable this SMS API service in their application and watch their customer engagement soar to new heights. They understand the importance of delivering messages to their customers reliably and smoothly. That's why this messaging API provides an omnichannel experience, ensuring that their messages reach their customers without any hiccups. It's this unique features that go beyond simple campaign processing, message scheduling, organizing contacts, and receiving inbound texts. This API is also designed to handle SMS OTPs, making it a one-stop solution for all their messaging needs.

Teloz Cloud Contact Center seamlessly integrates employees, customers, and other vital systems into a unified platform, enhancing productivity and efficiency across the board. By consolidating all critical communications, Teloz strengthens company operations with its omnichannel contact center solution. This versatile system allows businesses to engage with customers through emails, web chats, text messages, and mobile apps via a single, user-friendly interface. The pricing for Teloz's contact center software varies based on an organization's specific needs and configurable features. Key functionalities include international calling, digital communication channels, and CRM connectivity. Businesses benefit from advanced call management, real-time call reporting, and configurable IVR. With features like automatic routing and various auto-dialers (Predictive, Progressive, Preview, and Parallel Predictive), Teloz offers a comprehensive toolset for optimizing customer interactions and improving overall performance.