LiveVox

About LiveVox

LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk.

Screenshots & Videos

Pricing

Free Trial Not Available
Offers Custom plan.
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Platforms Supported

Browser Based (Cloud)
Mobile App (iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Online

LiveVox Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

LiveVox Custom

Features

Speech Analytics
Inbound Contact Center
AI Virtual Agent
Two Way Messaging
Outbound Campaigns
Frictionless Agent & Customer Experiences
One Unified Platform
Comprehensive Risk Mitigation
Easy Integration
Reduced Total Cost of Ownership
A Partnership You Can Trust

Disclaimer: The pricing details were last updated on 06/09/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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LiveVox Reviews

User Rating

4.5/5 (Based on 74 Ratings)

Rating Distribution

Excellent
56.8%
Very Good
37.8%
Average
5.4%
Poor
0%
Terrible
0%

User Sentiments

Ease of Use, Excellent Customer Support, Robust Reporting Tools, TCPA Compliance

Lack of Documentation, Slow Technical Support, Limited Reporting Customization, Occasional Software Glitches

Do You Use LiveVox?

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Review Summary

LiveVox receives positive feedback for its ease of use, scalability, and robust features, particularly for outbound calling, compliance, and reporting. Users appreciate the user-friendly interface, automation, and the overall efficiency gains it provides. However, some users note challenges with customer support response times, reporting limitations, and the occasional technical hiccup, particularly with recent upgrades. Overall, LiveVox is seen as a powerful contact center solution but may require a learning curve and ongoing attention to technical support.