TeamViewer vs ScreenConnect (formerly ConnectWise Control) Comparison

96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

TeamViewer

Remote Access Software

4.7 5,096 user ratings

View Details

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ScreenConnect (formerly ConnectWise Control)

Remote Access Software

4.5 9,026 user ratings

View Details

Overview

Description	TeamViewer solutions are now smarter with AI, offering fast and reliable support to track issues, identify trends, and resolve problems before they impact users. With AI-powered features, users can proactively address issues, ensuring seamless IT support on a secure-by-design platform. Troubleshoot customer machinery remotely in seconds using Smart Service, or rely on TeamViewer’s secure remote connectivity to solve problems quickly and efficiently. As the world’s largest and fastest remote connection network, TeamViewer provides everything required to manage computers, servers, and devices from anywhere. It’s the ultimate enterprise remote support tool, offering industrial-grade remote control, desktop sharing, online meetings, network monitoring, malware protection, and secure file transfers. Whether for IT professionals or businesses, TeamViewer ensures unmatched reliability and security in remote support, making it the only tool to stay connected and in control. Read more	ScreenConnect (formerly ConnectWise Control) is the ultimate remote support and access solution for IT teams, enabling fast, secure, and stress-free problem-solving. With instant access to any device, technicians can troubleshoot issues remotely, eliminating the need for on-site installation and saving time while boosting productivity. The shared toolbox streamlines teamwork by letting users upload and run tools as administrators during sessions, enhancing efficiency and collaboration. Advanced features like privileged access management (PAM) ensure data stays secure, granting admin access without sharing sensitive passwords. Detailed access logs provide peace of mind, keeping businesses compliant with regulatory standards and cyber insurance requirements. Customizable extensions simplify workflows, reduce costs, and even allow businesses to share innovations on the ConnectWise Marketplace. Whether it’s resolving IT issues, transferring files securely, or managing systems behind the scenes, ScreenConnect turns complex tasks into seamless solutions. It’s a reliable partner for IT professionals, empowering them to focus on what matters, keeping users and systems running smoothly. Read more
Pricing Options	Free Trial Available Starts at $24.9. Offers Custom plan.	Free Trial Available Starts at $30.0.
SW Score & Breakdown	96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 100% Momentum 64% Popularity 85%	91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 71% Momentum 68% Popularity 71%
SaaSworthy Awards	# 2 Most Worthy # 1 Fastest Growing	# 2 Fastest Growing # 2 Most Popular

Features

Total Features	9 Features	9 Features
Common Features for All	Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role Feedback Collection Helps in collecting feedback from users to assess the support File Transfer Allows sending and receiving files Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system Screen Sharing Enables remote participants to see your desktop that allows better collaboration Session Recording Enables one to record remote access, support sessions, and meetings + 4 More - Show Less	Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role Feedback Collection Helps in collecting feedback from users to assess the support File Transfer Allows sending and receiving files Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system Screen Sharing Enables remote participants to see your desktop that allows better collaboration Session Recording Enables one to record remote access, support sessions, and meetings + 4 More - Show Less
Unique Features	Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer. Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions	Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer. Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions

Technical Details

Organization Types Supported	Individuals Freelancers Large Enterprises Medium Business Small Business	Individuals Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	Business Hours Online	Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.7/5 5,096 user ratings	4.5/5 9,026 user ratings
Rating Distribution	Excellent 77.1% Very Good 17% Average 2.3% Poor 0.7% Terrible 2.9%	Excellent 55.8% Very Good 37.9% Average 3.9% Poor 0.5% Terrible 1.9%
User Sentiments	Ease of Use, Fast and Reliable Connection, Excellent Customer Service, Free for Personal Use Complex New User Interface, Falsely Flagged as Commercial Use, Occasional Connection Issues, Slow File Transfer Speeds	Fast and Reliable Connections, Ease of Use, Affordable Pricing, Cross-Platform Compatibility Technical Support Issues, Inconsistent Mobile Experience, Limited Linux Support, Frequent Software Updates
Review Summary	TeamViewer is generally well-received by users for its remote access and support capabilities, receiving positive feedback for its ease of use, cross-platform compatibility, and reliable performance. The software is lauded for its user-friendly interface, making it accessible to users of varying technical expertise. Additionally, users appreciate the range of features offered, including screen sharing, file transfer, and remote control, which enhance collaboration and troubleshooting processes. However, some users have reported occasional connectivity issues and concerns regarding the cost of certain features. Overall, TeamViewer is considered a dependable and effective solution for remote access and support, with a user-friendly interface and a comprehensive set of features.	Overall, users praise ConnectWise Control's remote access capabilities, ease of use, and reliable performance. However, some users have expressed concerns about occasional connection issues, limited customization options, and the pricing structure. Despite these drawbacks, ConnectWise Control is generally well-received for its ability to facilitate seamless remote desktop control, file transfer, and screen sharing, making it a solid choice for businesses seeking a remote access solution.
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $24.9. Offers Custom plan.	Free Trial Available Starts at $30.0.
Pricing Plans Monthly Plans Annual Plans	TeamViewer Remote Access $24.90 $24.90 per month TeamViewer Business (For Single Users) $50.90 $50.90 per month TeamViewer Premium $112.90 $112.90 per month TeamViewer Corporate $229.90 $229.90 per month TeamViewer Tensor Custom	ScreenConnect Remote Access $33.00 $41.00 per month One $30.00 $30.00 per month Standard $45.00 $59.00 per month Premium $55.00 $69.00 per month
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Splashtop Remote Support 4.6 482 ratings TeamViewer Vs Splashtop Remote Support Splashtop Business Access 4.9 663 ratings TeamViewer Vs Splashtop Business Access AnyDesk 4 2,277 ratings TeamViewer Vs AnyDesk VNC Connect 4.3 774 ratings TeamViewer Vs VNC Connect LogMeIn Rescue 4.5 25 ratings TeamViewer Vs LogMeIn Rescue	Splashtop Remote Support 4.6 482 ratings ScreenConnect (formerly ConnectWise Control) Vs Splashtop Remote Support VNC Connect 4.3 774 ratings ScreenConnect (formerly ConnectWise Control) Vs VNC Connect Splashtop Business Access 4.9 663 ratings ScreenConnect (formerly ConnectWise Control) Vs Splashtop Business Access TeamViewer 4.7 5,096 ratings ScreenConnect (formerly ConnectWise Control) Vs TeamViewer ScreenMeet 4.6 10 ratings ScreenConnect (formerly ConnectWise Control) Vs ScreenMeet
	View All TeamViewer Alternatives	View All ScreenConnect (formerly ConnectWise Control) Alternatives