ShowMyPC vs Augmented Support Comparison

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ShowMyPC

Remote Access Software

4.1 9 user ratings

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Augmented Support

Remote Access Software

4 1 user ratings

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Overview

Description

ShowMyPC software has four products and helps in accessing home/office PCs from remote locations as well as provide remote support to conduct meetings. The software allows hassle-free access and monitoring of multiple unattended computers. It comes with Windows Remote Desktop Protocol support across firewalls. Users can find help in rebooting a remote system and unlock PCs using ShowMyPC software. It also facilitates easily tracking stolen or lost personal computers. Remote Support and Meetings product by ShowMyPC features remote control, high-speed screen sharing, file transfer facility, live chat, session recording etc. It uses a password & not an IP address to make a connection. Read more

Augmented Support eliminates the common frustrations of remote technical support. Say goodbye to mediocre support calls and improve your response times, lift your first-time-fix rates and lower your service costs. Outperform your competitors' technical support with our solution. No matter if its for customer or field support. The Augmented Support delivers tools that empower the expert to have direct impact on the user situation. The expert can see the user situation in real time and annotate on it to provide the necessary support. Read more

Pricing Options

Free Trial Available
Starts at $11.67.

Free Trial Not Available

SW Score & Breakdown

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

76%
Momentum

65%
Popularity

73%

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

92%
Reviews

72%
Momentum

62%
Popularity

75%

Features

Total Features	9 Features	0 Features
Common Features for All	Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role Feedback Collection Helps in collecting feedback from users to assess the support File Transfer Allows sending and receiving files Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system Screen Sharing Enables remote participants to see your desktop that allows better collaboration Session Recording Enables one to record remote access, support sessions, and meetings + 4 More - Show Less	Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role Feedback Collection Helps in collecting feedback from users to assess the support File Transfer Allows sending and receiving files Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system Screen Sharing Enables remote participants to see your desktop that allows better collaboration Session Recording Enables one to record remote access, support sessions, and meetings
Unique Features	Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer. Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions	Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer. Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows
Modes of Support	Business Hours Online	Business Hours Online

Reviews & Ratings

User Rating	4.1/5 9 user ratings	4/5 1 user ratings
Rating Distribution	Excellent 44.4% Very Good 22.2% Average 33.3% Poor 0% Terrible 0%	Excellent 0% Very Good 100% Average 0% Poor 0% Terrible 0%
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Pricing

Pricing Options	Free Trial Available Starts at $11.67.	Free Trial Not Available
Pricing Plans Monthly Plans Annual Plans	Premium $11.67 $14.00 per month Professional $15.83 $19.00 per month Business $33.33 $40.00 per month Enterprise $50.00 $60.00 per month
	View Detailed Pricing	Not Available

Alternatives

	TeamViewer 4.7 5,096 ratings ShowMyPC Vs TeamViewer RemotePC 4.2 194 ratings ShowMyPC Vs RemotePC ScreenMeet 4.6 10 ratings ShowMyPC Vs ScreenMeet GoToMyPC 4.5 230 ratings ShowMyPC Vs GoToMyPC Splashtop Remote Support 4.6 482 ratings ShowMyPC Vs Splashtop Remote Support	Instant Housecall 4.6 11 ratings Augmented Support Vs Instant Housecall Blitzz 5 10 ratings FixMe.IT 4.8 425 ratings Augmented Support Vs FixMe.IT LogMeIn Rescue 4.5 25 ratings Augmented Support Vs LogMeIn Rescue ScreenMeet 4.6 10 ratings Augmented Support Vs ScreenMeet
	View All ShowMyPC Alternatives	View All Augmented Support Alternatives