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96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more ![]()
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80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more ![]()
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Description | Intercom is a sales, marketing, and support solution that aims to help you connect with more customers so you can grow your company faster, as well as acquire, engage and retain these customers. To acquire customers, you can use Intercom’s built-in bots and live chats functionality in order to be able to qualify, route, and convert any leads faster, which will ultimately lead to a sale and improve your lead generation process. To engage customers, Intercom helps you send more targeted and tailored emails , as well as in-app messages and push notifications, with the aim of turning more people who sign up to your marketing lists into customers, who buy your product, and become a loyal customer. Read more | No one wants to chat with stupid bots. Chat with website visitors, increase conversion and give them the best support. Use widget on multiple websites and create multiple departments for each operator. Track user's current IP address with the request URL. The operator or admin can transfer the chat session to another operator. Read more |
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SW Score & Breakdown |
96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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SaaSworthy Awards | # 2 Most Worthy # 3 Highly Rated |
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Total Features |
9 Features
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6 Features
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Common Features for All |
Agent Scheduling
Call Me Option
Co-Browsing
Knowledge Database
Persistent Chat
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
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Agent Scheduling
Call Me Option
Co-Browsing
Knowledge Database
Persistent Chat
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Rating Distribution |
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User Sentiments |
User-Friendly Interface, Extensive Integrations, Comprehensive Customer Support, Robust Chat Functionality Confusing Pricing Model, Mobile App Functionality, Limited Email Features, Sluggish Performance |
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Review Summary |
Intercom is a popular customer engagement platform praised for its user-friendly interface, customization options, and effective lead generation capabilities. Customers appreciate its live chat feature, which allows for quick and personalized responses. Additionally, Intercom's automation tools help streamline communication and improve efficiency. However, some users mention occasional glitches or limitations in customization and reporting capabilities. Overall, Intercom is a solid choice for businesses looking for a comprehensive customer engagement solution. |
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Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Conversational Marketing (Business) Custom Conversational Customer engagement (Business) Custom Conversational Support (Business) Custom Start (Small Business) $59.00 $59.00 per month Grow (Small Businesses) $119.00 $119.00 per month |
Starter $29.00 $29.00 per year Growth $49.00 $49.00 per year |
View Detailed Pricing
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View Detailed Pricing
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Screenshots |
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Videos |
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Company Details | Located in: San Francisco, California |
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Contact Details |
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Social Media Handles |
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