Smartsupp

About Smartsupp

Smartsupp offers a number of exciting tools and features that make the job of converting website visitors a lot easier for your chat operators. Real time chatting and interaction between your agents and visitors increases the rate of conversion of visitors into happy customers. Understand the behaviour of your visitors by getting a view of his screen, clicks and cursor movements. Customize the colours, texts and position of your chat box in a way that defines your brand. With Smartsupp, you can also reply to your customers via your smartphones. The software also allows you to keep your visitors engaged by sending timely personalized messages automatically.

Screenshots & Videos

Pricing

Free Trial Not Available
Starts at $10.00. Offers Free-forever plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

92%
Reviews

92%
Momentum

66%
Popularity

83%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)
Freelancers

API Support

Available

Modes of Support

Online

Smartsupp Awards

# 4 Highly Rated Live Chat Software
Q3 2021

# 7 Fastest Growing Software Live Chat Software
Q3 2021

# 13 Most Popular Software Live Chat Software
Q3 2021

# 6 Most Searched Live Chat Software
Q3 2019

Smartsupp Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

92%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Smartsupp Pricing

Free Trial

Not available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

MONTHLY YEARLY

Free Free

Features

Free forever for 3 agents
14-day conversation history
Live chat + email sending
Help center
Data privacy & security - GDPR complaint

PREMIUM FEATURES

Conversation history - 14 days
Personal shortcuts - 1

CORE FEATURES

Live chat
Web dashboard
iPhone/iPad app
Android app
Windows app
E-commerce platform integrations
File-sharing
Basic visitor info
Sound and visual notifications

CHAT BOX CUSTOMIZATION

Custom chat box colors
Mobile-ready chat box design
Agent photo and description
Authorization form - Always visible when offline

Standard $10.00 $22.50 per user / month

Features

1 year conversation history
Live chat + email + Facebook Messenger
1 chatbot New
Engage visitors via visitor list
Video recordings (10 000 / month)
Help center
Customer support
Data privacy & security - GDPR Compliant

PREMIUM FEATURES

Conversation history - 1 year
Chatbots - 1 chatbox
Engage visitors - Engage visitor via visitor list
Email sending
Facebook messenger integration
Personal shortcuts - Unlimited
Customer satisfaction rating
Detailed visitor info
Visitor filters
Block visitor
Chat assign to agent
Google Analytics connection
Chat box API
Statistics

CORE FEATURES

Live chat
Web dashboard
iPhone/iPad app
Android app
Windows app
E-commerce platform integrations
File-sharing
Basic visitor info
Sound and visual notifications

CHAT BOX CUSTOMIZATION

Custom chat box colors
Mobile-ready chat box design
Agent photo and description
Chat page (Open chat box via direct link)
Chat box embedded in mobile app
Authorization form - Customizable
Chat box position on the page - Customizable
Multi-language and multi-design chat box
Advanced chat box customization with API

SMARTLOOK VIDEO RECORDINGS

Number of recordings - 10 000 / month
Compatibility with dynamic/JavaScript sites
Recording history - 10 days
Recording filters

Pro $72.00 $108.00 per user / month

Features

3 years conversation history
Live chat + email + Facebook Messenger
10+ chatbots New
Engage visitors with chatbots
Video recordings (50 000 / month)
Help center
Customer support
Data privacy & security - GDPR Compliant

PREMIUM FEATURES

Conversation history - 3 year
Chatbots - 10+ chatbox
Engage visitors - Engage visitor with chatbots
Chatbot segmentation options
Email sending
Facebook messenger integration
Personal shortcuts - Unlimited
Customer satisfaction rating
Detailed visitor info
Visitor filters
Block visitor
Chat assign to agent
Google Analytics connection
Chat box API
Statistics
Team statistics
Teams of agents
Team shortcuts
Office hours
Limited access for agents
Rest API and data exports

CORE FEATURES

Live chat
Web dashboard
iPhone/iPad app
Android app
Windows app
E-commerce platform integrations
File-sharing
Basic visitor info
Sound and visual notifications

CHAT BOX CUSTOMIZATION

Custom chat box colors
Mobile-ready chat box design
Agent photo and description
Chat page (Open chat box via direct link)
Chat box embedded in mobile app
Authorization form - Customizable
Chat box position on the page - Customizable
Multi-language and multi-design chat box
Advanced chat box customization with API

SMARTLOOK VIDEO RECORDINGS

Number of recordings - 50 000 / month
Compatibility with dynamic/JavaScript sites
Recording history - 10 days
Recording filters

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 25/11/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Smartsupp Pricing

Smartsupp Alternatives

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Smartsupp Reviews

User Rating

4.7/5 (Based on 598 Ratings)

Rating Distribution

Excellent
75.6%
Very Good
20.6%
Average
2.7%
Poor
0.3%
Terrible
0.8%

User Sentiments

Ease of Use, Mobile App Functionality, Customer Communication, Chatbot Functionality

Limited Integrations, High Pricing, Lack of Customization, Occasional Technical Issues

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Review Summary

Overall, users appreciate Smartsupp's user-friendly interface, ease of setup, and helpful live chat features. The ability to monitor website visitors, send proactive messages, and collect customer feedback is highly valued. However, some users have reported occasional technical glitches, limited customization options, and challenges with integrating the platform with specific e-commerce platforms. Additionally, the pricing structure may not be suitable for businesses with limited budgets.

Pros

Offers live chat, chatbots, and ticketing system for efficient customer support.
Easy to set up and use with customizable chatbots and canned responses.
Integration with popular ecommerce platforms and CRM systems for seamless communication.
Affordable pricing plans with a free trial to test the service before purchase.

Cons

Limited reporting and analytics features compared to more advanced live chat solutions.
Occasional technical issues and downtime reported by some users.
Lacks advanced features like screen sharing and cobrowsing for more complex customer interactions.
Fewer integrations with thirdparty apps compared to some competing live chat platforms.

AI-Generated from the text of User Reviews

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