Crisp

About Crisp

A live chat software embedded with tools and features to help you convert your visitors into customers. Crisp allows your agents to add files and emojis while conversing making it all the more personal and fun. The Magic Browse feature gives your agents a view of your customer’s screen which helps them close deals and resolve problems a lot faster. Its Customer Intelligence Platform lets you keep the information related to your leads including their conversation, all in one place. With Crisp, your agents can even talk to your visitors through video call. The basic plan of Crisp is forever free of cost, however, you can always upgrade to its paid versions if you want to scale up.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $25.00. Offers Free-forever plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

82%
Momentum

66%
Popularity

84%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

Medium Business
Small Business
Freelancers
Individuals

API Support

Available

Modes of Support

Online

Crisp Awards

# 11 Highly Rated Live Chat Software
Q3 2021

# 3 Fastest Growing Software Live Chat Software
Q3 2021

# 9 Most Popular Software Live Chat Software
Q3 2021

# 7 Fastest Growing Live Chat Software
Q3 2019

Crisp Features

Show Feature Explanation

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Crisp Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Basic Free

Basic

Free Forever
2 seats included

For personal websites and anyone who wants a basic chat to communicate with visitors.

Features:

Live chat
Team Inbox
Mobile Apps
Be Notified
Contact Form

Pro $25.00 $25.00 per user / month

Pro

$25 Month / Per Website
4 seats included

For early-stage startups who want to improve their customer relationships.

Features:

Unlimited History
Triggers
Canned Responses
Private Notes
Customization
Audio Messages
Reply from Slack
Facebook Messenger
Twitter DM
Email
Telegram
MagicMap
Internal Search
Block Users

Unlimited $95.00 $95.00 per user / month

Unlimited

95 Month / Per Website
Unlimited seats

Made for companies requiring a full-featured solution to communicate with customers.

Features:

Knowledge Base
Status Page
Chat Reminders
Routing/Assign
Magic Browse
Live Translate
Automated Replies
Chat Bot
Automated Campaigns
CRM
Video Chat
Analytics
SMS
Line Automate with Zapier
Sync leads to Salesforce
Sync leads to Pipedrive
Sync leads to Zoho
Sync leads with Hubspot
Github
Trello Instagram
WhatsApp
User Ratings
No Crisp Logo

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 03/11/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Crisp Pricing

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Crisp Reviews

User Rating

4.4/5 (Based on 201 Ratings)

Rating Distribution

Excellent
74.1%
Very Good
13.4%
Average
3%
Poor
1.5%
Terrible
8%

User Sentiments

User-Friendly Interface, Affordable Pricing, Excellent Customer Support, Extensive Integrations

Mobile App Performance Issues, Occasional Bugs, Limited Customization Options, Inconsistent Notification Delivery

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Review Summary

Crisp users generally appreciate its user-friendly interface and helpful features. Reviewers highlight its ease of use, intuitive design, and comprehensive functionality. They commend the live chat feature for enabling efficient communication with customers, and value the ability to track customer activity and manage multiple conversations simultaneously. Crisp's automation capabilities are also praised for streamlining workflows and improving productivity. While some users have encountered occasional glitches or connectivity issues, overall, reviews suggest that Crisp is a reliable and effective platform for customer engagement.