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Instant Housecall

Remote Support Software

4.6 11 user ratings

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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

RescueAssist logo
Remote Access Software

4.5 381 user ratings

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Overview

Description Instant Housecall is a full-featured remote support solution that lets you view and control remote PCs and Macs, on-demand (with no preinstalled software) and unattended any time. Understand your customer’s needs with session chat, automatically logged for a complete audit trail. View multiple monitors with pan and scan dual monitor support. Zoom in and out to see all monitors at the same time or one at a time. Reboot your customer’s computer, even into safe mode, and automatically reconnect. Get notified by SMS any time your customer is trying to reach you. Read more RescueAssist (formerly GoToAssist) is a platform used to support customers with a simple plugin. Start a support session and send files in a live or unattended support session. Host up to 15 sessions simultaneously per technician. It integrates with Slack. Remote Teams, Small, Medium and Large companies make use of the software. Read more
Pricing Options
  • Free Trial Available
  • Starts at $29.0.
  • Free Trial Available
  • Starts at $55.00.
SW Score & Breakdown

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    96%
  • Reviews
    86%
  • Momentum
    66%
  • Popularity
    81%

Technical Details

Organization Types Supported
  • Individuals
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • NA

Reviews & Ratings

User Rating
4.6/5 11 user ratings
4.5/5 381 user ratings
Rating Distribution
  • Excellent

    72.7%
  • Very Good

    18.2%
  • Average

    9.1%
  • Poor

    0%
  • Terrible

    0%
  • Excellent

    58%
  • Very Good

    36.2%
  • Average

    5%
  • Poor

    0.3%
  • Terrible

    0.5%
User Sentiments
    Not Available

    User Friendly Interface, Fast Remote Connections, Seamless Screen Sharing, Reliable Remote Access

    Unreliable Software, Occasional Connection Issues, Limited Mobile Device Support, Confusing Multi-Monitor Navigation

Review Summary
Not Available

Users appreciate the remote access, screen sharing, and remote control capabilities of the software, which enable efficient troubleshooting and support. It is praised for its user-friendly interface, ease of setup, and compatibility with various devices and operating systems. However, some users have reported occasional connectivity issues, slow response times, and difficulty navigating the software's interface. Additionally, there is feedback suggesting that the pricing could be more flexible to accommodate different business needs.

  Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $29.0.
  • Free Trial Available
  • Starts at $55.00.
Pricing Plans
Monthly Plans Annual Plans

Starter $29.00 $39.00 per month

Entrepreneur $39.00 $49.00 per month

Everything $69.00 $89.00 per month

RescueAssist $55.00 $69.00 per month

 
View Detailed Pricing
View Detailed Pricing

Screenshots & Videos

Screenshots Not Available RescueAssist : Connections screenshot
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Videos Video Thumbnail
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Vendor information

Company Details Located in: Markham, Canada Founded in: 2007 Located in: Boston, MA
Contact Details

1-888-838-4050

https://instanthousecall.com/

1 855 263 2838

https://get.gotoassist.com/

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