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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Chatlio logo
Live Chat Software

4.6 89 user ratings

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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Chatango logo
Live Chat Software

4.7 3 user ratings

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Overview

Description Chatlio is a live chat app with full Slack integration that boosts visitor engagement. It is compatible with all operating systems and can be activated in three simple steps. Authorise and connect the app in Slack, procure the Chatlio widget code snippet from the website and set up your customised interface to begin chatting with your visitors. You can also style your own widget, choosing from options like Button, Chip and Tab, and then customising it with colours, shapes, and labels of your choice at no extra cost. The Chatlio app can be integrated with your website seamlessly and functions as a complete customer care system that can be used to chat with visitors without any additional software support. The automatic messaging feature of the app also helps drive visitor engagement. The Javascript API facilitates optimum control over chat widget and data while the webhooks enable the exporting of this data to third-party systems in real time. Read more Chatango offers a comprehensive solution for online conversations, enabling professionals to communicate in real time. With its reliable performance and its highly customizable features, Chatango is quickly becoming a go-to platform for professional conversations. For businesses looking to manage discussions with customers or within their own team, Chatango’s different form factors provide an ideal fit. Box format enables content to be advantageously placed on websites, while Tab or Ticker formats give a sleek presence wherever conversation needs to take place. The options are available also mean restricted administrative control can easily be implemented - allowing organizations to keep large groups readable via user rate limit messages. What makes Chatango a great tool is that it is always secure and reliable – perfect for handling any spike in traffic that may come from breaking news events. Because of its ease of use and flexibility, Chatango presents users with an efficient solution regardless of the project at hand. The impressive performance offered by this communication platform makes Chatango the ideal choice for professionals wishing for a fast and effective way to engage in real-time conversations across all devices and platforms. With unbeatable performance, complete customizability, built-in security features, and available in multiple format types Chatango provides the perfect solution for online dialogue. Read more
Pricing Options
  • Free Trial Available
  • Starts at $29.00. Offers Custom plan.
  • Free Trial Not Available
  • Offers Free-forever plan.
SW Score & Breakdown

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    81%
  • Reviews
    72%
  • Momentum
    67%
  • Popularity
    71%

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    70%
  • Reviews
    65%
  • Momentum
    63%
  • Popularity
    66%

Features

Total Features
5 Features
2 Features
Common Features for All
    Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
    Knowledge Database Lets you have an access to all your past chat history and documents
    Offline Form This feature allows your visitors to submit their questions when your agents are not available online
    Persistent Chat Creating a subject-based group conversation that persists over time
    Shortcut Messages Create shortcuts for the commonly used replies in order to save time
    Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
  • + 2 More - Show Less
    • Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
      Knowledge Database Lets you have an access to all your past chat history and documents
      Offline Form This feature allows your visitors to submit their questions when your agents are not available online
      Persistent Chat Creating a subject-based group conversation that persists over time
      Shortcut Messages Create shortcuts for the commonly used replies in order to save time
      Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

    Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    Modes of Support
    • Business Hours
    • Online
    • Business Hours
    • Online
    API Support
    • Available
    • NA

    Reviews & Ratings

    User Rating
    4.6/5 89 user ratings
    4.7/5 3 user ratings
    Rating Distribution
    • Excellent

      58.4%
    • Very Good

      38.2%
    • Average

      3.4%
    • Poor

      0%
    • Terrible

      0%
    • Excellent

      66.7%
    • Very Good

      33.3%
    • Average

      0%
    • Poor

      0%
    • Terrible

      0%
    User Sentiments

      Easy to Use Interface, Seamless Slack Integration, Simple Setup Process, Customizable Chat Widget

      Limited Customization Options, Lack of Advanced Features, Occasional Delays in Notification, Limited Reporting Functionality

      Not Available
    Review Summary

    Users appreciate Chatlio's user-friendly interface, ease of setup, and wide range of features. They commend its live chat and chatbot capabilities, which enable proactive customer engagement and efficient resolution of customer queries. Additionally, users praise Chatlio's robust reporting and analytics, which provide valuable insights into customer interactions and help identify areas for improvement. However, some users have reported occasional technical glitches and limitations in customization options. Overall, Chatlio is a well-received customer service software that offers a comprehensive suite of features to enhance customer engagement and satisfaction.

    Not Available
      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $29.00. Offers Custom plan.
    • Free Trial Not Available
    • Offers Free-forever plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Starter $29.00 $29.00 per month

    Basic $49.00 $49.00 per month

    Pro $99.00 $99.00 per month

    Business $199.00 $199.00 per month

    Enterprise Custom

    Chatango Free

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Screenshots Getapp : Chatlio screenshot
    + 7 More
    Not Available

    Vendor information

    Company Details Located in: Seattle, Washington

    Not available

    Contact Details

    Not available

    https://chatlio.com/

    Not available

    https://chatango.com/

    Social Media Handles

    Not available

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