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75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Chatdesk Teams logo
Live Chat Software

4.9 11 user ratings

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78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ChatSupport logo
Live Chat Software

4.7 39 user ratings

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Overview

Description Chatdesk Teams is a comprehensive chat support from Superfans for email, chat, and social media. This tool finds passionate followers of a brand and trains them to respond with the brand’s voice and policies from day one. Chatdesk Teams also handle the required hiring and scheduling. Its machine learning algorithms analyse the previous support messages to create an ever-evolving and on-brand knowledge base. With this tool, tickets get cleared faster and more successfully. It integrates with all platforms including Twitter, Facebook, TikTok, and Instagram without any development work or training. Chatdesk Teams speak brands’ voices automatically. Its dashboard provides real-time reporting of CSAT and revenue generated by the team as well as actionable consumer insights, products, on-site conversions, and more. Chatdesk Teams offer 24/7 coverage, average response time under 90 minutes, moderation of spam and negative comments, automatic ticket prioritisation and tagging, and engagement on social media platforms like Twitter, TikTok, Instagram, etc. It also provides order status, a consistent brand voice on every channel, returns and exchanges. Read more They believe in real people. Connection is about feeling heard. And even the most advanced chatbot in the world can’t offer your visitors that feeling. For true connection, you need real people ready to reach out and respond, whatever the channel. Real connection needs real people. We provide the platform for free, but it’s up to you to build those connections. There’s no need for payment info or lifelong contracts in our self-service plan. And regardless of the plan you choose, there are no hidden fees and we don't share your data with anyone. Read more
Pricing Options
  • Free Trial Available
  • Starts at $99.00. Offers Custom plan.
  • Free Trial Available
  • Starts at $19.00. Offers Free-forever plan.
SW Score & Breakdown

75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    65%
  • Reviews
    69%
  • Momentum
    61%
  • Popularity
    81%

78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    71%
  • Reviews
    80%
  • Momentum
    63%
  • Popularity
    64%

Features

Total Features
1 Features
3 Features
Common Features for All
    Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
    Offline Form This feature allows your visitors to submit their questions when your agents are not available online
    Video Chat Make conversations more personal with video calling between your agents and your visitors
    Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
    Offline Form This feature allows your visitors to submit their questions when your agents are not available online
    Video Chat Make conversations more personal with video calling between your agents and your visitors

Technical Details

Organization Types Supported
  • Individuals
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online

Reviews & Ratings

User Rating
4.9/5 11 user ratings
4.7/5 39 user ratings
Rating Distribution
  • Excellent

    90.9%
  • Very Good

    9.1%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%
  • Excellent

    76.9%
  • Very Good

    20.5%
  • Average

    2.6%
  • Poor

    0%
  • Terrible

    0%
  Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $99.00. Offers Custom plan.
  • Free Trial Available
  • Starts at $19.00. Offers Free-forever plan.
Pricing Plans
Monthly Plans Annual Plans

Growth $99.00 $99.00 per month

Advanced $900.00 $900.00 per month

Enterprise Custom

Free (Self Service) Free

STARTUP (Supported Service) $19.00 $19.00 per month

SUPPORT  (Supported Service) $49.00 $49.00 per month

PRO(Supported Service) $59.00 $59.00 per month

 
View Detailed Pricing
View Detailed Pricing

Screenshots & Videos

Screenshots Not Available Chat, Connect
+ 2 More

Vendor information

Company Details Located in: New York, NY Located in: 800-830-6507
Contact Details

+1 (929) 248-4090

https://www.chatdesk.com/teams

Not available

https://chatsupport.co/

Social Media Handles

Not available

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