Syndeo.cx

About Syndeo.cx

Syndeo’s ANY messaging app brings all customer interactions from social media networks into place so you can seamlessly have conversations with your clients from one platform no matter which channel they want to communicate on. All conversations are stored in one place so you can easily get an overview of previous interactions, which helps you provide more personalized communications and customer service. To provide a higher level of service, Syndeo allows you to recruit “Experts” -- internal employees or even external subject matter experts – who can provide additional knowledge to better answer customer queries. Using the Syndeo platform, you can deploy chatbots to interact with customers and answer commonly asked questions. Syndeo also has a feature called “Trust Based Routing”, which ensures the customer query is automatically routed to the right customer service agent who has the best experience based on previous questions answered or specialist knowledge and skills.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $78.00. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

77%
Reviews

60%
Momentum

63%
Popularity

75%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Online

Syndeo.cx Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

77%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Syndeo.cx Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Business $78.00 $78.00 per month

Ideal for small to medium businesses. Access to all platform features with unlimited messages

For up to 250 customers

Features

Real-time messaging
Insights and reporting
Automation for self-service
Expert community
Interaction designer

All the plans includes these features

Leverages the apps to communicate quickly
Community of experts
Chatbot technology
Collaborate with customers to improve sales
Collect Customer feedback
Solve customer issues with defined techniques

Based upon the number of customers the pricing plan varies. Contact the vendor to get the detailed pricing information.

Enterprise Custom

Ideal for large companies

More than 50,000 customers

Features

Includes features of All plan
Volume based discounts
Consultancy and customised setup
Personalised support and training
Custom integration to CRM

Contact the vendor to get the latest pricing details.

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Disclaimer: The pricing details were last updated on 07/09/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Syndeo.cx Pricing