SAHO Complaint Desk

About SAHO Complaint Desk

SAHO complaint desk is a platform for multilevel support eco system. this helps the management to streamline the support provided by their departments and by the support persons expertise availability. simplicity is the ultimate in sophistication. the platform is designed to have a simple interface and user experience. from requesting solutions to complaints and resolving complaints. this itself reduces the missing logs of complaints. support persons or agents can focus on supporting and delivering insights to the management and supervisors through powerful dashboards and reporting tools.

Pricing

Free Trial Not Available
Starts at $10.00. Offers Free-forever plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

85%
Reviews

60%
Momentum

61%
Popularity

63%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Online

SAHO Complaint Desk Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

85%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Document Storage

Helps in storing the documents electronically and in a systematic way

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

SAHO Complaint Desk Pricing

Free Trial

Not available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Plans

Freelancer Free

10 Users

Features

5 Departments
10 Users
Single SLA
50 Tickets per month
Telegram Ticket Channel
Telegram Notification
Single attachment
Ticket Actions
Custom Logo
Basic Dashboard
Lifetime Free

Startup $10.00 $10.00 per month

$10 per month billed for 30 users

Features

15 Departments
30 Users
Multiple SLA
500 Tickets per month
Telegram + Web Channel
Telegram Notification
Single attachment
Ticket Actions
Custom Logo
Advanced Dashboard
Billed Annually

Enterprise $25.00 $25.00 per month

$25 per Month billed for 50 Users

Features

25 Departments
50 Users
Multiple SLA
Unlimited Tickets
Telegram + Web + Email Channel
Telegram + Email Notification
Multiple attachment
Ticket Actions
Custom Logo
Advanced Dashboard
Billed Annually

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Disclaimer: The pricing details were last updated on 21/03/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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