OneDesk

About OneDesk

OneDesk is a project management and collaboration solution designed for teams. It provides both a traditional project management view and dashboard, as well as agile status boards. OneDesk allows you to better assign tasks through the use of Gantt charts, as you can connect dependent tasks to see who has take on more work, as well as better calculate when projects and task will finish, and how much they will cost. With the discussions and notifications feature, you can let team members and customers know when the status of tasks changes. You can also track time in projects through the timesheet feature, with real-time time tracking functionality. OneDesk includes reporting functionality, which allows you to create custom reports through the software’s templates. You can also schedule and email reports, as well as export this data. OneDesk integrates with other popular software, including Slack, Jira, Zendesk, and Salesforce.

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Pricing

Free Trial Available
Starts at $11.99.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

71%
Momentum

64%
Popularity

78%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)
Freelancers

API Support

Available

Modes of Support

Business Hours, Online

OneDesk Features

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Show Missing Features

Project Management Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Unique Features

Idea Management

Facility to receive insights from internal and external stakeholders

Portfolio Management

Portfolio management is the art and science of making decisions about investment mix and policy

Issue Management

Issue management is the process of identifying and resolving issues. Problems can be resource constraint, technical failures etc.

Standard Features

Timeline View

Allows to plan and prioritize and visualize tasks in a GANTT chart like horizontal time-axis.

Project Templates

It holds a bundle of built-in templates that can be customized and used in different projects

Custom Workflows

Facility to create workflows with custom stages, process, and status.

Kanban Board

To visualize the workflow of a project typically representing sticky notes on a white board

Compliance Management

Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed

Recurring Task Management

Helps in monitoring and tackling the tasks or responsibilities that are needed to be managed on a recurrent basis

Time & Expense Tracking

Time and Expense is the process of recording and tracking hours worked and expenses as they relate to projects

Task Management

Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Status Tracking

Status Tracking refers to the management of projects, which includes but is not limited to measuring and reporting the status of milestones, tasks and activities

Resource Management

Resource management is the process by which businesses manage their various resources effectively. Those resources can be intangible – people and time – and tangible – equipment, materials, and finances.

Requirement Management

Requirements management is the process of collecting, analyzing, refining, and prioritizing product requirements and then planning for their delivery.

Project Planning

Project planning is a discipline for stating how to complete a project within a certain timeframe, usually with defined stages, and with designated resources.

Percent-Complete Tracking

Percentage of work done on estimated items.

Milestone Tracking

They act as signposts through the course of your project, as they help to ensure that you're staying on track.

IT Project Management

IT project management is the process of planning, organizing and delineating responsibility for the completion of an organizations' specific information technology (IT) goals.

Budget Management

Analyzing financial information to ensure all operations are within budget

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Help Desk Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Multi-language Support

Available in multiple languages to support global customers

OneDesk Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription )

MONTHLY YEARLY

Standard $11.99 $13.99 per user / month

Help desk & project management

Features

Advanced Help Desk & Ticketing
Email Integration - Connect MS365 or Gmail
Messaging & Team Collaboration
Project & Task Management
Time Tracking, Timers & Timesheets
Advanced Views, Gantt, Kanban
Customer Apps - Customer Portal, Forms, Single Help Center, Live Chat
Automation (Replies, notifications, assignments, triage, and more)
Mobile App
Pre-Built Reports
Satisfaction Surveys

Premium $13.99 $15.99 per user / month

Help desk, project management & professional services automation

Features

Includes features of Standard plan, plus
Custom Reports
Resource Management
Financials, Invoicing & Quoting
2FA + Timeout
Integrations

Enterprise $15.99 $18.99 per user / month

All features + advanced enterprise controls

Features

Includes features of Premium plan, plus
Unlimited Help Centers
Custom SMTP/IMAP
Custom Domain for Help Center/Portal
White Label Option
Single Sign-On (SSO)
API Access
Eligible for Add Ons:
- On-Premise
- HIPAA
Email & Chat Support
Tailored Onboarding Session

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Disclaimer: The pricing details were last updated on 23/04/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about OneDesk Pricing