About NinjaChat by 500apps

NinjaChat by 500 apps is a live chat monitoring software that helps people to increase customer engagement. To transform customer support experience, NinjaChat by 500 apps provide faster resolution with advanced chat capabilities like transcripts, real-time dashboard, file sharing, custom themes, etc. This software allows users to engage customers with text, voice and video chats. Furthermore, one can monitor, manage and optimise the agent performance in real-time using this live chat software. NinjaChat by 500 apps allows users to choose their themes, name, profile picture and title in the chat widget, personalising the chat window to match their business and website design. Trusted by 30,000+ customers, this live chat software facilitates real-time interaction with everyone around the world. NinjaChat by 500 apps supports 12+ languages that help in smooth interaction among agents, customers, and partners, all around the world. The app analytics platform assists individuals to gain deeper insights into their website visitor data, so they can make informed decisions, grow revenue, and increase engagement.

Pricing

Free Trial Not Available
Starts at $9.99. Offers Free-forever and Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

90%
Reviews

60%
Momentum

64%
Popularity

67%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Online

NinjaChat by 500apps Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

90%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Knowledge Database

Lets you have an access to all your past chat history and documents

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

NinjaChat by 500apps Pricing

Free Trial

Not available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

MONTHLY YEARLY

Free Free

Features

5 Departments
1000 Chats - Each Department

Infinity $9.99 $14.99 per month

Features

37+ apps
No Feature Caps
Collaboration
Productivity
Marketing
Sales
HR & Ops
Support

BYOS Custom

Features

37+ apps
Your Server
Highest Compliance
100 Users

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Disclaimer: The pricing details were last updated on 19/01/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about NinjaChat by 500apps Pricing