InStream

About InStream

InStream is a platform for sales development and commonly used in small and medium-sized business from different industrial fields. It is user-friendly and helps to collect all essential business contacts in one place. It also serves as a contact manager and sales automation tool. You can gather customer data to get actionable business insights. It allows in connecting your account to social media channels, thereby accessing useful customer data. A real-time conversation helps to collaborate better with your team.

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Pricing

Free Trial Not Available
Offers Free-forever plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

77%
Reviews

81%
Momentum

61%
Popularity

71%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android)

Organization Types Supported

All (Small, Medium, Large)
Freelancers

API Support

NA

Modes of Support

Business Hours, Online

InStream Features

Show Feature Explanation

Show Missing Features

CRM Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

77%

Unique Features

Advanced Automation

Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency.

Omnichannel Customer Engagement

Unified management of customer interactions across multiple channels, including web, mobile, and social media.

Predictive Analytics

Advanced analytics for predicting customer behavior and sales opportunities

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

IoT Integration

Leveraging Internet of Things devices for enhanced data collection and analysis

Customization

Helps to customize the system for use in industry-specific use cases

Standard Features

Dedicated Phone Line Integration

Incorporating dedicated phone lines for customer support and sales, enabling direct communication and call tracking

Sales Force Automation

Streamlined management of the sales cycle from lead to close

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Lead Management

A systemized and organized way of managing all your leads and their conversation.

Marketing Automation

Develop customer relationships, automate marketing programs and measure your marketing ROI

Lead Scoring

Lets you manage your prospective leads by scoring them on the basis of their response.

Call Logging

Call Logging helps to register call details such as call duration, date and time of calls, notes, etc.

Contact Management

Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.

Real-time Data Sync

Allows to synchronize with other systems for up-to-date information across platforms

Customer Segmentation

Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads

Opportunity Management

Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle.

Territory Management

Helps to assign, manage sales territories and conveniently track their progress

Order Management

Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way

Collaboration Tools

Interactive tools meant to make the application highly collaborative and encourage teamwork

Quotes (Proposals)

Create effective sales proposals by generating multiple quotes per opportunity

List Management

Enables management of multiple lists and communications with them

Customer Support

Ensures after-sales interactions with your customers and solve queries related to your products and services

Referral Tracking

Track and manage your referred customers.

Project Management

Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.

Product Catalog

Lets your sales representatives, as well as customers, view details and prices of each product.

Document Management

Ability to store and manage various information and documents in electronic format.

InStream Pricing

Free Trial

Not available

Pricing Options

Freemium ( Limited Features )

Pricing Plans

Free Free

Free Beta

Features

Contact Management
Call Logging
Product Catalog
Lead Scoring
Marketing Automation
Customer Support
List Management
Quotes (Proposals)

Disclaimer: The pricing details were last updated on 26/06/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about InStream Pricing

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InStream Reviews

User Rating

4.5/5 (Based on 172 Ratings)

Rating Distribution

Excellent
54.1%
Very Good
41.3%
Average
4.1%
Poor
0%
Terrible
0.6%

User Sentiments

Easy to Use Interface, Effective Communication Features, Extensive Integrations, Comprehensive Customer Data Management

Limited Features in Free Version, Slow Loading Times, Inadequate Customer Support, Lack of Mobile Application

Do You Use InStream?

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Review Summary

InStream users widely praise its user-friendly interface, ease of use, time-saving capabilities, and excellent customer support. The platform is seen as a valuable tool for managing customer relationships, tracking interactions, and streamlining communication. Some users have experienced minor issues such as occasional bugs and glitches, but these are often resolved promptly. Overall, InStream is well-received for its intuitive design, efficient features, and positive customer experience, making it a popular choice among businesses seeking a comprehensive CRM solution.

Pros

UserFriendly Interface: Easy to navigate and manage customer data, simplifying tasks for users of all backgrounds.
Robust Reporting and Analytics: Provides detailed insights into sales performance, customer behavior, and other metrics to aid business decisionmaking.
Scalable Platform: Supports the growth of businesses as they expand and adapt to changing needs and demands.
Excellent Customer Support: Responsive and knowledgeable support team available to assist users and resolve any issues promptly.

Cons

Occasional System Outages: Some users have reported instances of unexpected downtime or system outages, causing temporary disruptions to operations.
Limited Integrations: The platform's integration options with other software systems could be improved to enhance overall functionality and streamline workflows.
Advanced Features Require Training: Some advanced features may require specialized training or assistance to fully utilize their capabilities.
Pricing May Not Suit All Budgets: The cost of InStream may be a consideration for businesses with limited budgets or those seeking a more costeffective solution.

InStream Reviews

AI-Generated from the text of User Reviews

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