Genesys Cloud CX Pricing: Cost and Pricing plans

Genesys Cloud CX Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

Genesys Cloud CX 1 $75.00 $75.00 per user / month

For Named License - $75 USD Per User Per Month Billed Annually

For Concurrent License - $110 USD Per User Per Month Billed Annually

Features

Voice Channel
Call Routing
Speech-enabled IVR
Outbound Campaigns
Analytics and Reporting
Unified Communications
Interaction and Screen Recording
Virtual Agents
Native Voicebot
Predictive Routing
Agent Copilot
Speech and Text Analytics
Supervisor Copilot
Virtual Supervisor

Genesys Cloud CX 2 $115.00 $115.00 per user / month

For Named License - $115 USD Per User Per Month Billed Annually

For Concurrent License - $170 USD Per User Per Month Billed Annually

Features

Digital Channels
Voice Channel
Omnichannel Routing
Speech-enabled IVR
Outbound Campaigns
Analytics and Reporting
Unified Communications
Quality Assurance and Compliance
Knowledge
Agent Copilot
Virtual Agents
Native Bots
Predictive Engagement
Predictive Routing
Social Listening and Engagement
Speech and Text Analytics
Supervisor Copilot
Virtual Supervisor

Genesys Cloud CX 3 $155.00 $155.00 per user / month

For Named License - $155 USD Per User Per Month Billed Annually

For Concurrent License - $230 USD Per User Per Month Billed Annually

Features

Digital Channels
Voice Channel
Omnichannel Routing
Speech-enabled IVR
Outbound Campaigns
Analytics and Reporting
Unified Communications
Employee Performance
Workforce Management
Quality Assurance and Compliance
Knowledge
Forecasting and Scheduling
Speech and Text Analytics
Virtual Agents
Native Bots
Predictive Engagement
Predictive Routing
Agent Copilot
Social Listening and Engagement
Supervisor Copilot
Virtual Supervisor

Genesys Cloud CX 4 $240.00 $240.00 per user / month

For Named License - $240 USD Per User Per Month Billed Annually

For Concurrent License - $360 USD Per User Per Month Billed Annually

Features

Agent Copilot
Journey Management
30 AI Experience Tokens Per Named Agent
Digital Channels
Voice Channel
Omnichannel Routing
Speech-enabled IVR
Outbound Campaigns
Analytics and Reporting
Unified Communications
Employee Performance
Resource Management
Quality Assurance and Compliance
Knowledge
Forecasting and Scheduling
Speech and Text Analytics
Virtual Agents
Native Bots
Predictive Engagement
Predictive Routing
Social Listening andEengagement
Supervisor Copilot
Virtual Supervisor

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Disclaimer: The pricing details were last updated on 26/06/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Genesys Cloud CX FAQs

How much does Genesys Cloud CX cost?

The pricing for Genesys Cloud CX starts at $75.0 per user per month. Genesys Cloud CX has 4 different plans:

Genesys Cloud CX 1 at $75.00 per user per month.
Genesys Cloud CX 2 at $115.00 per user per month.
Genesys Cloud CX 3 at $155.00 per user per month.
Genesys Cloud CX 4 at $240.00 per user per month.

Learn more about Genesys Cloud CX pricing.

Does Genesys Cloud CX offer a free plan?

No, Genesys Cloud CX does not offer a free plan.

Learn more about Genesys Cloud CX pricing.

Compare Genesys Cloud CX Pricing Against Competitors

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Genesys Cloud CX	75	per month	per user		Genesys Cloud CX Pricing
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Genesys PureEngage	-	-	-	+	Genesys PureEngage Pricing
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