Genesys Cloud CX Features, Reviews & Pricing (July 2025)

About Genesys Cloud CX

Genesys Cloud CX® is a premier AI-powered experience orchestration platform designed to optimize both customer and employee journeys. With its capabilities, organizations can effectively enhance customer loyalty and employee retention through AI-driven omnichannel engagements and intelligent routing. Operating across over 100 countries, Genesys Cloud CX provides a comprehensive solution that integrates workforce engagement and end-to-end journey management, ensuring meaningful interactions at every touchpoint. As a modern, cloud-native solution, it boasts exceptional scalability and user-friendly interfaces, allowing for streamlined orchestration flow creation and efficient data lifecycle management. Moreover, the platform adheres to stringent security standards, featuring external penetration testing and advanced encryption to safeguard data privacy. With flexible pricing options, businesses can invest strategically in the functionalities they need, easily adapting their usage as requirements change. Ultimately, Genesys Cloud CX provides a trustworthy partnership, empowering organizations to deliver consistently exceptional experiences to every customer.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $75.0.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

Medium Business
Small Business

API Support

NA

Modes of Support

Online

Genesys Cloud CX Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

Genesys Cloud CX 1 $75.00 $75.00 per user / month

For Named License - $75 USD Per User Per Month Billed Annually

For Concurrent License - $110 USD Per User Per Month Billed Annually

Features

Voice Channel
Call Routing
Speech-enabled IVR
Outbound Campaigns
Analytics and Reporting
Unified Communications
Interaction and Screen Recording
Virtual Agents
Native Voicebot
Predictive Routing
Agent Copilot
Speech and Text Analytics
Supervisor Copilot
Virtual Supervisor

Genesys Cloud CX 2 $115.00 $115.00 per user / month

For Named License - $115 USD Per User Per Month Billed Annually

For Concurrent License - $170 USD Per User Per Month Billed Annually

Features

Digital Channels
Voice Channel
Omnichannel Routing
Speech-enabled IVR
Outbound Campaigns
Analytics and Reporting
Unified Communications
Quality Assurance and Compliance
Knowledge
Agent Copilot
Virtual Agents
Native Bots
Predictive Engagement
Predictive Routing
Social Listening and Engagement
Speech and Text Analytics
Supervisor Copilot
Virtual Supervisor

Genesys Cloud CX 3 $155.00 $155.00 per user / month

For Named License - $155 USD Per User Per Month Billed Annually

For Concurrent License - $230 USD Per User Per Month Billed Annually

Features

Digital Channels
Voice Channel
Omnichannel Routing
Speech-enabled IVR
Outbound Campaigns
Analytics and Reporting
Unified Communications
Employee Performance
Workforce Management
Quality Assurance and Compliance
Knowledge
Forecasting and Scheduling
Speech and Text Analytics
Virtual Agents
Native Bots
Predictive Engagement
Predictive Routing
Agent Copilot
Social Listening and Engagement
Supervisor Copilot
Virtual Supervisor

Genesys Cloud CX 4 $240.00 $240.00 per user / month

For Named License - $240 USD Per User Per Month Billed Annually

For Concurrent License - $360 USD Per User Per Month Billed Annually

Features

Agent Copilot
Journey Management
30 AI Experience Tokens Per Named Agent
Digital Channels
Voice Channel
Omnichannel Routing
Speech-enabled IVR
Outbound Campaigns
Analytics and Reporting
Unified Communications
Employee Performance
Resource Management
Quality Assurance and Compliance
Knowledge
Forecasting and Scheduling
Speech and Text Analytics
Virtual Agents
Native Bots
Predictive Engagement
Predictive Routing
Social Listening andEengagement
Supervisor Copilot
Virtual Supervisor

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 26/06/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Genesys Cloud CX Pricing