ClickHelp

About ClickHelp

ClickHelp is an online documentation tool that allows users to create and translate online FAQs, help files, user manuals, knowledge bases, guides, and publish them instantly. Also, businesses can depend on streamlining documentation tasks and facilitating team collaboration based on insightful reports. With the capability to launch documentation sites quickly, ClickHelp saves time in all the stages of the documentation life cycle. Users can easily migrate any existing content from other tools in various formats. The platform even helps businesses to monitor teamwork between departments by bringing SMEs, developers, technical support specialists, and marketers together in a single workflow. ClickHelp offers a unique user experience as it is easy to learn and implement. Plus, the platform extends high-quality customer service and consistent hosting facilities across the globe with encrypted backups. ClickHelp supports the translation module to quickly create a multi-language documentation site and establish a convenient translation process with automatic synchronization of changes and progress reports.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $150.00.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)
Individuals

API Support

Available

Modes of Support

Online

ClickHelp Features

Show Feature Explanation

Custom Workflows

Facility to create workflows with custom stages, process, and status.

Collaboration

Helps you safely share data with only those who matter and enhances your teamwork

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Full Text Search

Allows and helps in searching for a single or a collection of computer-stored documents in a full-text database.

Content Management

Helps you to create and customize your contents to make user and SEO friendly

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Reporting

Sends instant status reports about the task with customer feedback

ClickHelp Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Starter $150.00 $175.00 per month

Features

Unlimited projects
500 topics (pages, articles)
2 users for free
5GB file storage

Modules

Workflow & Review
Permission management
Reporting

Growth $245.00 $285.00 per month

Features

Unlimited projects
Unlimited topics (pages, articles)
5 users for free
15GB file storage

Modules

Workflow & Review
Permission Management
Reporting
Branding

Professional $499.00 $580.00 per month

Features

Unlimited projects
Unlimited topics (pages, articles)
10 users for free
30GB file storage

Modules

Workflow & Review
Permission Management
Reporting
Branding
Extensibility

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Disclaimer: The pricing details were last updated on 08/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about ClickHelp Pricing

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ClickHelp Reviews

User Rating

4.8/5 (Based on 63 Ratings)

Rating Distribution

Excellent
85.7%
Very Good
12.7%
Average
1.6%
Poor
0%
Terrible
0%

User Sentiments

User-Friendly Interface, Excellent Customer Support, Collaboration Features, Content Reuse Features

Lack of Granular Permission Control, Occasional Slow Performance, Limited Customization Options for Templates, Unclear UI Elements

Do You Use ClickHelp?

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Review Summary

ClickHelp is highly praised for its user-friendly interface, ease of collaboration features, and version control capabilities. Users appreciate its customization options, responsive design, and excellent customer support. While some users find the UI a little tricky to navigate and wish for more robust customization tools, the platform's ability to centralize documentation management, streamline workflows, and facilitate seamless content reuse makes it a valuable tool for technical writing teams.

Pros

ClickHelp offers a centralized platform for managing all documentationrelated activities.
It provides a userfriendly interface, collaboration features, version control, and revision history.
The tool is highly customizable with responsive design, making it suitable for various needs.
ClickHelp offers exceptional customer support with quick response times.