Zultys MXIE Alternatives: Top 10 Contact Center Operations Software in 2025

VAANI is the ultimate solution for contact center management, offering a customizable and award-winning omnichannel platform that revolutionizes the way businesses communicate with their customers. With VAANI, incoming call congestion is a thing of the past, thanks to its innovative approach to unified communications. This contact center as a service (CCaaS) system not only monitors inbound and outbound calls, but also provides real-time reporting to help their team take the right actions when it matters most. Gain a competitive edge with VAANI by analyzing key metrics through this user-friendly portal, giving them the insights them need to excel in customer service. But the benefits of VAANI don't stop there. This omnichannel dialer solution allows them to access voice calls, SMS, emails, and even social media platforms like Facebook, Twitter, Instagram, LinkedIn, and WhatsApp, all from one centralized platform. If they're ready to take their contact center to the next level, look no further than VAANI. Trust in this expertise and experience to streamline their communications, improve customer satisfaction, and drive their business forward. Experience the power of VAANI today.

My Doctor Calls is a cutting edge call tracking and call recording web-based application designed specifically for doctors and their practices. Once sign-up for MyDoctorCalls, will receive local and/or toll-free tracking lines to use for each of the advertising listings.

ipSCAPE software is an omnichannel Cloud Call center software used to automate business personalize communications. The software offers tools to record calls programmed to start automatically or on agent request, with the ability to assign recordings to individual customer records. Increase your call centre’s call pick up rates and increase agent productivity with Progressive, Preview, Power and Predictive dialers. Measure performance of contact center via single dashboard.

Introducing Cordless Call Centre software has been meticulously crafted for those at the vanguard of customer support. This state-of-the-art platform transcends traditional confines with its AI-driven capabilities and cordless freedom, representing a quantum leap for support teams aiming to harness the full power of telephony without the tether of hardware limitations. Ideal for the dynamic and forward-thinking call centre environment, this software ensures that customer interactions are not just handled but are transformed into valuable insights, thanks to robust AI integration. This translates to enriched customer experiences and optimized outcomes, both human and digital. With formidable flexibility, the Cordless Call Centre seamlessly integrates with a multitude of tools, drawing from vast information reservoirs to deliver tailored support with surgical precision. It elevates service from mere communication to strategic interaction, fostering customer loyalty while empowering agents with real-time data and analytics. Resolute in reliability, the platform pledges unwavering stability amidst the ebb and flow of high-volume call traffic. This commitment is the cornerstone of operations for customer support professionals seeking an undisturbed medium to interface with their clientele. The Cordless Call Centre software emerges as a paramount ally in business growth. It bestows upon its users an intelligent telephony experience, transcending what was once thought possible, hence revolutionizing the realm of customer support.

CloudTalk is a virtual phone system for remote sales and customer service teams. It helps businesses maintain a local presence with an international phone number and allows them to operate their virtual call center from anywhere. The system easily adapts to the needs and size of the business. The voice features help improve the customer support team with advanced features such as call queuing, call recording, short numbers or call masking. The tool’s intelligent call routing ensures that calls are routed to the right agents based on custom criteria. Businesses can boost the productivity of their staff, teams or departments with outbound call center features such as click to call, call notes, transfer, predictive dialer or agent status. CloudTalk can also be integrated with existing CRM tools, helpdesk, and e-commerce solutions. Organizations can improve the quality of their VoIP call center with detailed call statistics, agent reporting, emotion and sentiment analytics, and more features. Some other tools ensure better and easier management include security, unlimited concurrent calls, responsive web admin, and multi-language phone.

Communicate offers hosted- and premise-based multi-modal communication solutions, using interactive text, voice, and email. Automated Shift Fill saves time and money by introducing efficiency to your scheduling process. Send mass notifications to your workforce instantaneously. Inform staff of any updates, emergencies, or facility shutdowns effortlessly. Allow your staff to choose the communication method that works best for them - email, text, phone, or app. Allows employees to call in or text an absence or lateness and provide details regarding when they will arrive or return to work. The real-time integration ensures your Kronos system is updated and managers know in seconds.

Newfies-Dialer can be used by anyone who has a need for mass outbound calling, voice broadcasting, press one dialing or providing outbound IVR. Some of the potential uses for Newfies-Dialer are listed below. The system is loaded up with a list of telephone numbers that can be dialled sequentially at very high rates of calling depending on carrier capacity and hardware, potentially delivering many millions of calls per day.

Etech’s QEval is an intelligent, customizable contact center quality monitoring solution and agent performance management software. It leverages the power of artificial intelligence technology and real-time speech analytics to deliver actionable reports & analytics. QEval further simplifies the coaching process by providing updates on training, and ensures better insight and visibility in coaching that goes beyond the antiquated days of simply “checking a box.”

Teloz Cloud Contact Center seamlessly integrates employees, customers, and other vital systems into a unified platform, enhancing productivity and efficiency across the board. By consolidating all critical communications, Teloz strengthens company operations with its omnichannel contact center solution. This versatile system allows businesses to engage with customers through emails, web chats, text messages, and mobile apps via a single, user-friendly interface. The pricing for Teloz's contact center software varies based on an organization's specific needs and configurable features. Key functionalities include international calling, digital communication channels, and CRM connectivity. Businesses benefit from advanced call management, real-time call reporting, and configurable IVR. With features like automatic routing and various auto-dialers (Predictive, Progressive, Preview, and Parallel Predictive), Teloz offers a comprehensive toolset for optimizing customer interactions and improving overall performance.

DCDial is an advanced calling and messaging software for business organisations to establish seamless connections with the world. The software requires no hardware basics for setting up and can be directly used for connecting to customers without much ado. Business calls work better when potential clients are supplied with the information they require. Thus, integrating these calls with relevant CRM systems, sales & marketing solutions and other essential applications only make them more efficient and productive. DCDial also encourages boosting engagement by connecting agents with live customers, with significantly higher closing rates. It even helps in sending personalised text and voice messages to a large number of customers within minutes. Thus, seamless communication in a very short duration is what the clients can blindly rely on while using DCDial. Further, these communication campaigns and agent metrics can be monitored in real-time to divert the focus on making measurable improvements and thus, increase revenue. The payments are all collected categorically with built-in automated payment capabilities.

Call Tracking is a locally developed solution designed to allow businesses to track calls from their various marketing methods in order to optimise advertising spend, and determine return on investment more accurately.

Upteam’s application can used to manage outbound sales executive, Recruiters and other sales teams in an organisation Its uniqueness lies in the fact that the application can be used to make calls to customers, clients and stakeholders where it automatically captures mobile phone calls and logs them to the CRM.

LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk.

i2x software is a platform that helps teams close more deals by leveraging data and sharing best practices. It's a contact center management system. It includes capabilities for recording phone calls and guiding agents through each conversation. Speech recognition technology is used to accurately transcribe phone calls. You can improve conversion rates, complete more transactions with data-driven techniques, and share best practices across your team using i2x. Customer happiness is aided by the tool. By studying discussions and enhancing agents and scripts, you can make more customers happy. A/B testing techniques can help you improve agent-customer contact. It better prepares your agents to handle successful calls, providing you peace of mind that your consumers will be better served. Think of i2x as a tool to help you have a bigger effect on your agent's learning curve. Even if you aren't present, they will receive individualized training. You can save onboarding time, improve agent retention, and guarantee that your company is portrayed in the manner you want it to be. With i2x, you can do all of this and more.

CallMatrix is a call management software that aims to manage incoming calls and supports users' businesses. One may effectively monitor their phone conversations with this sophisticated software. Phone inquiries are successfully converted into paying clients by the software. The process for answering incoming calls has been simplified. For enterprises, the software creates local and toll-free numbers and establishes call-routing policies. Additionally, users can use these numbers in their marketing activities. They can further monitor calls as they occur, and a live dashboard displays the effectiveness of campaigns. The call settings can also be changed to increase call conversion. Users can build up their contact centres quickly and cheaply with the help of the Cloud Contact module. The Call Integration System keeps track of and thoroughly analyses calls. It also enhances company relationships by monitoring and analysing client calls throughout the customer journey and uses past data on customer engagements to gain deeper insights.

Introducing Oki-Toki the game-changing omnichannel platform that has all the answers to their customer service needs. As the only platform of its kind, Oki-Toki puts a wide range of communication channels at their fingertips, including calls, web chats, emails, social networks, and mobile applications. This unified environment is designed with user friendliness in mind to give they an effortless experience navigating through its many features and capabilities. But it doesn't end there. By pooling together data from all of these channels, Oki-Toki creates the ideal conditions for automated bots that offer customers fast and reliable solutions in whatever communication channel they need help with. Plus, this cutting edge technology ensures enhanced security protocols to protect personal data from any unauthorized access or cyber threats. As a business owner or customer management team looking for ways to better serve both existing customers and potential ones, look no further than Oki-Toki for an omnichannel platform that never fails to deliver impeccable customer service - anytime and anyplace around the world.

BlackLab is an online-based software. Make sure that your customers know how to reach you for your products and services directly, whether or not you also use a third-party intermediary, like Uber, or Swiggy, or Dunzo. Whether you are busy or in a bad network or for whatever other reason, BlackLab answers your call and routes your call every time and all the time. Your imagination and the webhooks and API combine to make anything possible.

Dialaxy is the ultimate solution for businesses to connect with their global audience remotely. With these international Virtual Phone Numbers from 100+ countries, their business can expand its reach and elevate customer service like never before. No more struggling with multiple apps for calls and SMS. Dialaxy's all-in-one platform streamlines the communication process for agents, allowing them to tackle day-to-day tasks seamlessly. This complete contact center software ensures that every customer interaction is efficient and hassle-free. These hassle-free packages offer options for local, shortcode, or toll-free numbers with both call and text capabilities. This means they can choose the perfect number for their business and connect effortlessly with their customers no matter where they are in the world. But that's not all, Dialaxy doesn't limit itself to just being a call and text platform. They understand the importance of communication and collaboration in a business setting. That's why we have incorporated innovative and powerful features that allow their agents to stay connected and productive on any gadget, across all platforms. This cutting-edge technology and user-friendly interface will revolutionize the way they communicate with their customers.

Vonage Contact Center software is to boost your sales and service through conversations and experiences. The software offers a two-way video and screen sharing to measure the customer needs on their schedule and preferred platform. Collaborate with teams to connect calls to the best available agent through skills-based routing. It integrates with Salesforce, Microsoft Teams, and more. Call Centers make use of the software.

Authkey is the ultimate solution for seamless cloud communication. With these top-tier cloud communication APIs, they can now effortlessly integrate messaging, voice, email, WhatsApp, and many more channels. These services are globally preferred by businesses for customer authentication and engagement. Gone are the days of manually sending critical messages, OTPs, and notifications. With Authkey's programmable SMS API, they can automate these tasks and focus on what matters most to their business. Enable this SMS API service in their application and watch their customer engagement soar to new heights. They understand the importance of delivering messages to their customers reliably and smoothly. That's why this messaging API provides an omnichannel experience, ensuring that their messages reach their customers without any hiccups. It's this unique features that go beyond simple campaign processing, message scheduling, organizing contacts, and receiving inbound texts. This API is also designed to handle SMS OTPs, making it a one-stop solution for all their messaging needs.