Custify Alternatives: Top 10 Customer Success Software in 2025

Less process training, reduced escalations and decreased customer churn. Automated issue discovery, documentation and resolution assessment. Agile process iteration, shared view of revenue-at-risk and accelerated feature development. TheLoops is the first intelligent support operations platform to bring product context to support, optimizing the support experience. It contextualizes data from a variety of sources and provides insights to reps within the tools they are using. Its collaborative capability keeps learning from resolutions across organizations providing managers with real-time visibility into the state of their support operations. TheLoops transforms support organizations from a cost center to a growth driver.

Volie plans the entire day so BDC managers can focus on what matters most, building value into operations. Volie is automotive software made for dealerships. The BDC Engine that allows to rethink the way manage customer communications for sales and service BDC's. The only BDC platform made specifically for automotive. Volie provides the 3 things BDC needs to be profitable all in one place: Data Management, Campaign Management and Communication Management.

Gainsight CS is a customer success system that analyzes the customer journey across many channels to help firms streamline activities such as onboarding, retention, support, workflow management, and more. Managers can use video tutorials, walk-throughs, and other support resources to manage the training and implementation of new operations on the platform. White-label capabilities are included in Gainsight CS, allowing businesses to design customised surveys using templates, issue automatic follow-up reminders, and evaluate client replies using machine learning and text analytics. Account planning, interaction tracking, targeted campaigns, alerts, goal management, and more are just a few of the capabilities available. Furthermore, a video messaging tool allows users to make and distribute short movies to customers in order to increase consumer interaction. Gainsight CS allows teams to communicate client updates, insights, notes, emails, and to-do lists with external and internal stakeholders, allowing for better cooperation. It also integrates with HubSpot, Microsoft Dynamics 365, Salesforce, SAP CRM, Slack, Google Analytics, and SurveyMonkey, among other third-party services.

EvaluationsHub's evaluation software revolutionizes how businesses collect and analyze feedback from customers and suppliers. This intuitive Customer Success Management (CSM) tool unifies 360° feedback and delivers actionable insights, driving growth through multi-metric B2B evaluations. With customizable survey templates and automated reminders, businesses can launch custom evaluations quickly and efficiently. The software's advanced analytics features, including sentiment analysis and trend tracking, enable companies to identify patterns and trends in their data. EvaluationsHub offers customizable blueprints and pre-built templates tailored for various segments, industries, and buyer personas, ensuring evaluations are both comprehensive and relevant. The platform also prioritizes data security and privacy, providing peace of mind for its users. Seamless integration with existing systems and the ability to brand evaluations further enhance the user experience. By automating complex B2B reviews in just four easy steps, EvaluationsHub empowers businesses to maximize efficiency, improve supplier performance, and boost customer satisfaction with centralized, real-time insights.

Ecosystems is a customer value management software that helps companies to measure the value of their customers. Whether users want to make a pre-sale value assessment or want post-sale value awareness, Ecosystems enable users to effectively figure out their customers’ value. This software is capable of replacing unstructured forms of qualitative (differentiators and case studies) and quantitative (ROI/TCO models) content in order to find out the best customer value. Ecosystems empowers users to improve their customer models so that they can create better strategic deals. This helps them to directly include customers in a value dialogue easily. They can even collect useful analytics and benchmarks across their customer engagements. With Ecosystems, companies get to enhance their messages by using pre-built libraries where they can find industry value templates. Furthermore, companies can also generate board-ready outputs that are compatible with Google Workspace and Microsoft Office formats.

UserIQ provides software firms with a Customer Success Platform that enables them to provide better customer experiences, whether those involve high-touch engagement or tech-touch interactions within the programme. Customers may therefore efficiently scale onboarding, boost feature utilisation, quicken time to value, lower churn, and ultimately improve revenue throughout the client experience. The best businesses are established one client at a time, and those customers expand as a result of meaningful user interactions. With leaders in customer success who are equally committed to optimising success at every user moment, UserIQ takes this strategy extremely seriously. A customer health dashboard, product intelligence, plays, and in-app interactions like user onboarding tours are among the features. This is an excellent tool if you're not sure how to segment your audience or if you have a certain feature you want to encourage them to use. Without you having to manually go through data or prepare reports, the insights are essentially automatically generated to show you where connections are occurring. Anyone may set it up and access the data because of its non-technical user-friendly interface and clickable elements.

Welcome to Out of Dark, the ultimate solution for managing and improving their customer experience. Are they tired of feeling like you're in the dark when it comes to understanding and optimizing their customer interactions? Do they wish there was an easy way to map out their customer journey and identify touchpoints that need improvement? Look no further, because Out of Dark has they covered. With Out of Dark, they can create a comprehensive map of all their customer interactions and touchpoints, including their website, landing pages, ads, mailing, review sites, customer support, and more. Say goodbye to the nightmare of managing customer experience, because Out of Dark simplifies the process by allowing they to keep everything in one place. No special expertise is required – all they need is less than 30 minutes to create their own mindmap. But that's not all. With Out of Dark, they have access to all their key performance indicators (KPIs) and their performance at their fingertips. Keep track of important data such as their Google reviews and NPS from their customers. Plus, over time, they'll build up their company's historical memory, allowing they to track progress and make informed decisions. Out of Dark also allows they to assign responsibilities for activities to their team members, ensuring that everyone knows what they should be doing to improve the customer experience. And with the ability to create customer personas, they can better understand their target audiences and tailor their interactions to their behaviors, thoughts, and decision-making processes. So why wait? Join the professionals with a third party perspective and take control of their customer experience with Out of Dark. Don't let their customer interactions stay in the dark – bring them to light with Out of Dark.

Akita is a smart customer success platform, developed to function as the center for all your customer information, activity, and analytics to enhance your customer engagement and elevate your revenues. It allows you to create an unlimited number of client alerts so you can respond quickly when a customer is about to churn or is ripe for upselling. With Akita, you can construct strong customer segments, allowing you to personalize your customer engagement efforts to each customer's specific needs. In reaction to customer behaviour or qualities, you can trigger pre-defined processes with Akita. From your personal inbox, you can create tasks and send messages using this platform. Akita's Customer Success planner streamlines your day-to-day workflow by allowing you to create, schedule, and manage activities from one easy interface. It offers the most comprehensive client health scoring on the market, allowing you to see data about each customer at a glance. Additionally, you can create as many dashboards as you like, complete with data, charts, and customer lists, to provide you a rapid overview of your Accounts with this platform.

ServiceSource International, Inc is a global outsourced go-to-market services provider that accelerates B2B digital sales and customer success transformation. B2B inside sales, digital sales, customer success, renewals management, and channel management solutions.

UserGuiding is a tool that lets website owners create interactive product tours without coding within minutes. It’s a user-friendly tool that is largely meant for three prominent use cases, namely onboarding new users, promoting newly launched features, and onboarding new employees to internal tools. All of these help in increasing product adoption and decreasing the time taken to adapt to a new product or feature. In-depth analytics features are built right into the tool to track the performance of the guides/tours. Segmenting users and showing different variations to each user-base can be done using the tool as well. Before publishing the final version of the product tour, UserGuiding lets creators preview the said version. This not only helps in ensuring a great experience for end-users but also facilitates proper testing of the tour before it goes live. In case the users close the tour, there is an assistant at one’s disposal which triggers the tour from start again, making it quickly accessible.

APertain is a Mobile Customer Engagement Platform that every mobile developer needs but lacks the resources to design and manage. Push Notifications, Rating Prompts, App Analytics, In-App Support, Feedback Prompts, In-App Surveys, Upgrade Message Push, and Pertain EngineTM, are only some of the features provided by APertain. Every publisher should have equitable access to an enterprise-level Customer Engagement Platform at a reasonable price, according to APertain. APertain decides to improve an app's Monthly Active Users. Their mission is to transform their customers' revenue/business models so that they may focus on their core strengths while leaving the User Engagement efforts to APertain. If they create a compelling product, APertain will ensure that the user recognizes it and creates the necessary app usage to improve their customers' bottom line. You'll be able to form fantastic collaborations with a variety of mobile developers to integrate APertain's fantastic User Engagement features into a variety of apps.

Amity is a robust customer success platform that enables you to show your clients the benefit of utilizing your product on a daily basis for improved growth and revenue. It enables you to showcase what success means to your clients and how your service can assist them in achieving it. With Amity, you can recognize your customer's reason for the upsell and be ready to capitalize on it. It offers real-time insights which are tailored to your company, so that you are never left behind. It allows your team to take the appropriate action at the appropriate moment. You can use management dashboards and reports to get the data they need to plan for predictable development. Amity incorporates information from your application, website, and smartphone apps with data from your invoicing, CRM, email, branding, and support ticket systems to comprehend the complete customer lifecycle. Your team can develop and sustain high-precision customer connections with the assistance of health ratings and customized insights. Additionally, you can create your own notifications, alerts, lifecycles, playbooks, and programs using your own business rules.

Partenero is a service aiming to help businesses collaborate and communicate better with their partners and ensure compliance. It provides a way to manage vendor relationships and enables users to better manage the information of vendors and partners, roles and responsibilities, contracts, Project SLAs, KPIs and more. Users can collaboratively share files, assign tasks and activities, discuss issues and track projects among themselves. Additionally, the user is benefitted by better controls for collaboration with vendors. Alerts and reminders for SLAs and ensuring SLA compliance are also key features of the tool. Project statistics are available in various formats, and key information is displayed firsthand on the dashboard. Project statuses, timelines, change requests, issues, escalations, notes and documents can be tracked collaboratively. The offerings of the tool include features such as change requests and issues tracking, budget, and billing tracking, SLAs and KPIs tracking and a dedicated success manager.

Headway App - Changelog for your product. It offers many features like Custom branding, Integrations, Teams, Scheduled publishing, Privacy, Custom categories, and Markdown editor

Beatchurn is the solution to all their customer churn woes. As a SaaS company, they know all too well that churn is the ultimate enemy of growth. But fear not, because Beatchurn is here to help them understand their customers like never before. They understand that customer success is the cornerstone of any successful business. That's why they’ve designed Beatchurn to drive value to their customer success and ultimately boost their growth. With Beatchurn, you'll have access to a third-party perspective that will give they a deeper understanding of their customers. This user-friendly interface makes it easy to gather feedback, track customer satisfaction, and identify pain points that could lead to churn. Plus, these advanced analytics provide them with valuable insights into customer behavior, allowing them to tailor their approach and improve customer retention. Beatchurn also offers personalized recommendations and automated processes to ensure every customer is getting the attention they deserve.

With Yarea, building own Customer Portal has never been easier. Improve customer relationship, build loyalty, gain in efficiency. Pick the modules and integrations want to combine in our AppStore. Invite users, your team, customers. Let them feel at home.

Vitally helps you improve customer retention by boosting your SaaS product subscription rates. This customer success platform provides you with the necessary insights to understand whether your customers are getting the most out of your product, and how to rectify any problems if they aren’t happy. Vitally allows you to track customers’ use of your product at a general level, as well as per feature, and per user. It provides alerts when your customers are at risk of churn, and assigns customer success agents to the case so they can follow up with the client. Vitally also creates customized customer reports so you can measure success and see how you are lining up with your KPIs. This also applies to free trials, as Vitally allows you to track the ROI of any trial program you offer, as well as keep on top of when the free trial period is due to end, and recurring subscription dates.

ChurnZero is an intuitive customer success software that helps subscription businesses to understand their customer's product usage besides assessing their health. It provides businesses with the adequate means to personalize their customer experience by achieving timely and relevant touchpoints. It can also be used to save more time by managing in-house accounts, calendar, notes and to-dos from a single page. ChurnZero showcases a clear picture of their customers’ health and renewal likelihood with help of data-packed ChurnScore. It can be used to target customers based on firmographics, product usage, lifecycle and behavioural data. Moreover, businesses get real-time updates about everything starting from usage drops to milestones celebrations, so they can continue better relationships with their customers. The software also helps users to control the customer life cycle by providing the desired experience to build long-term loyalty. Users can help their customers with guided product tours and training to enhance their experience. It provides active integration with external platforms like Hubspot, Salesforce, ZohoCRM, Pipedrive and more.

Skalin calculates your customer health score and alerts you as needed. Team can be more proactive, save time, and generate more revenue. Leena AI employee experience platform is powerful, flexible, and meets the needs of any enterprise.

CogniSaaS is a Customer-Centric Onboarding and Implementation Platform that allows you to collaborate with customers and internal stakeholders while reducing time-to-value. Their goal is to assist enterprise software firms in achieving data-driven customer centricity at the organizational level. Cross-functional teams (Sales, Implementation, Customer Success, and Product) can work on a'single source of truth' to track, prioritize, and deliver customer use cases successfully at scale using the CogniSaaS platform. To develop credibility with consumers, resolve daily firefighting issues proactively with actionable data and automatic notifications from the platform. Spend more time with consumers creating trusted adviser relationships that a machine can't. Easily track multi-dimensional data such as customers, use cases, product features required, dependencies, implementation activities, schedules, team resources, monetary effect, risk status, and so on to provide customer-centric value at scale.