NICE inContact CXone Alternatives: Top 10 Contact Center Operations Software in 2025

VAANI is the ultimate solution for contact center management, offering a customizable and award-winning omnichannel platform that revolutionizes the way businesses communicate with their customers. With VAANI, incoming call congestion is a thing of the past, thanks to its innovative approach to unified communications. This contact center as a service (CCaaS) system not only monitors inbound and outbound calls, but also provides real-time reporting to help their team take the right actions when it matters most. Gain a competitive edge with VAANI by analyzing key metrics through this user-friendly portal, giving them the insights them need to excel in customer service. But the benefits of VAANI don't stop there. This omnichannel dialer solution allows them to access voice calls, SMS, emails, and even social media platforms like Facebook, Twitter, Instagram, LinkedIn, and WhatsApp, all from one centralized platform. If they're ready to take their contact center to the next level, look no further than VAANI. Trust in this expertise and experience to streamline their communications, improve customer satisfaction, and drive their business forward. Experience the power of VAANI today.

RingCentral Contact Center is an omnichannel inbound contact centre solution that helps businesses with seamless customer monitoring. Businesses of all types can use this platform to achieve efficient communication across the entire workplace. The software comes loaded with a variety of advanced features to help businesses optimise inter-departmental communication and strengthen customer wise relationships in real-time. Its skills-based routing system lets customers connect with the right department in an instant. Moreover, with an agent management facility, supervisors get to create agent wise schedules and reduce waiting times between calls. High-quality insights provided by RingCentral Contact Center help businesses improve their sales and get agent wise tasks monitored in an efficient manner. An omnichannel routing mechanism made available by the same helps agents receive and direct calls based on their availability, capacity and other pre-defined parameters facilitating speedy engagement. Moreover, customisable visual reports offered by the platform backed by an informative dashboard lets managers extract key business-relevant metrics, enabling better outcomes. Active integration with external platforms like Oracle and Salesforce helps businesses deliver a personalised experience to their loyal customer base.

uContact software is a Call Center Software used to manage all your business. It is a unified inbox of interactions to manage the experience of the customer across Phone, SMS, webchat, email WhatsApp and Social Media. Small, Medium and Large companies make use of the software.

Vonage Contact Center software is to boost your sales and service through conversations and experiences. The software offers a two-way video and screen sharing to measure the customer needs on their schedule and preferred platform. Collaborate with teams to connect calls to the best available agent through skills-based routing. It integrates with Salesforce, Microsoft Teams, and more. Call Centers make use of the software.

DCDial is an advanced calling and messaging software for business organisations to establish seamless connections with the world. The software requires no hardware basics for setting up and can be directly used for connecting to customers without much ado. Business calls work better when potential clients are supplied with the information they require. Thus, integrating these calls with relevant CRM systems, sales & marketing solutions and other essential applications only make them more efficient and productive. DCDial also encourages boosting engagement by connecting agents with live customers, with significantly higher closing rates. It even helps in sending personalised text and voice messages to a large number of customers within minutes. Thus, seamless communication in a very short duration is what the clients can blindly rely on while using DCDial. Further, these communication campaigns and agent metrics can be monitored in real-time to divert the focus on making measurable improvements and thus, increase revenue. The payments are all collected categorically with built-in automated payment capabilities.

Etech’s QEval is an intelligent, customizable contact center quality monitoring solution and agent performance management software. It leverages the power of artificial intelligence technology and real-time speech analytics to deliver actionable reports & analytics. QEval further simplifies the coaching process by providing updates on training, and ensures better insight and visibility in coaching that goes beyond the antiquated days of simply “checking a box.”

CallMatrix is a call management software that aims to manage incoming calls and supports users' businesses. One may effectively monitor their phone conversations with this sophisticated software. Phone inquiries are successfully converted into paying clients by the software. The process for answering incoming calls has been simplified. For enterprises, the software creates local and toll-free numbers and establishes call-routing policies. Additionally, users can use these numbers in their marketing activities. They can further monitor calls as they occur, and a live dashboard displays the effectiveness of campaigns. The call settings can also be changed to increase call conversion. Users can build up their contact centres quickly and cheaply with the help of the Cloud Contact module. The Call Integration System keeps track of and thoroughly analyses calls. It also enhances company relationships by monitoring and analysing client calls throughout the customer journey and uses past data on customer engagements to gain deeper insights.

Newfies-Dialer can be used by anyone who has a need for mass outbound calling, voice broadcasting, press one dialing or providing outbound IVR. Some of the potential uses for Newfies-Dialer are listed below. The system is loaded up with a list of telephone numbers that can be dialled sequentially at very high rates of calling depending on carrier capacity and hardware, potentially delivering many millions of calls per day.

LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk.

BlackLab is an online-based software. Make sure that your customers know how to reach you for your products and services directly, whether or not you also use a third-party intermediary, like Uber, or Swiggy, or Dunzo. Whether you are busy or in a bad network or for whatever other reason, BlackLab answers your call and routes your call every time and all the time. Your imagination and the webhooks and API combine to make anything possible.

Dialaxy is the ultimate solution for businesses to connect with their global audience remotely. With these international Virtual Phone Numbers from 100+ countries, their business can expand its reach and elevate customer service like never before. No more struggling with multiple apps for calls and SMS. Dialaxy's all-in-one platform streamlines the communication process for agents, allowing them to tackle day-to-day tasks seamlessly. This complete contact center software ensures that every customer interaction is efficient and hassle-free. These hassle-free packages offer options for local, shortcode, or toll-free numbers with both call and text capabilities. This means they can choose the perfect number for their business and connect effortlessly with their customers no matter where they are in the world. But that's not all, Dialaxy doesn't limit itself to just being a call and text platform. They understand the importance of communication and collaboration in a business setting. That's why we have incorporated innovative and powerful features that allow their agents to stay connected and productive on any gadget, across all platforms. This cutting-edge technology and user-friendly interface will revolutionize the way they communicate with their customers.

Dialpad Contact Center is an AI-powered call center that enables real-time transcriptions, sentiment analysis, and combat cards to let your customers engage more deeply. It allows you to deploy online contact centres and agents all around the globe in just a matter of minutes. With Dialpad Contact Center, you can stay connected to your contact center no matter where you are or what device you're using. It enables customers to pick interactive voice answers by key or voice in minutes and extract customer feedback in real time. With agent help cards that appear at the right time, you can provide more customized client experiences. It helps you assign appropriate agents to customers, depending on their skill level and availability. With emotional IQ and action items, you can get the quickest, most accurate transcribing in the market. It equips managers with tools like Take-over, Barge-in, and Listen-in controls so they can inspect when necessary. Additionally, managers can get real-time feedback on how they're performing along with analytics and QA scorecards for individuals that let you keep track of agent performance.

Introducing Oki-Toki the game-changing omnichannel platform that has all the answers to their customer service needs. As the only platform of its kind, Oki-Toki puts a wide range of communication channels at their fingertips, including calls, web chats, emails, social networks, and mobile applications. This unified environment is designed with user friendliness in mind to give they an effortless experience navigating through its many features and capabilities. But it doesn't end there. By pooling together data from all of these channels, Oki-Toki creates the ideal conditions for automated bots that offer customers fast and reliable solutions in whatever communication channel they need help with. Plus, this cutting edge technology ensures enhanced security protocols to protect personal data from any unauthorized access or cyber threats. As a business owner or customer management team looking for ways to better serve both existing customers and potential ones, look no further than Oki-Toki for an omnichannel platform that never fails to deliver impeccable customer service - anytime and anyplace around the world.

NICE inContact CXone Personal Connection is a patented proactive predictive dialer that generates more revenue and fewer hang-ups. Set the right tone and connect with more customers in less time. Get the most revenue out of your dialing lists and retain your best employees by helping them attain quota. Reach customers proactively through low-cost channels, like SMS and agentless dialing, with personalized, timely communication. NICE inContact offers the right capabilities and expert services to help you define your compliance needs and reach your goals.

VCC Live is a Contact Center Operations Software, helps the team can make and receive phone Calls, SMS, Emails and chat messages. Use the software to easily set up and manage automatic call distribution based on agents’ skills. They can use the current numbers, or they can provide you with numbers from 60 countries. Get an overview of all previous conversations and bring more context to the customer experience. Integrate the CRM via API for a more holistic view.

i2x software is a platform that helps teams close more deals by leveraging data and sharing best practices. It's a contact center management system. It includes capabilities for recording phone calls and guiding agents through each conversation. Speech recognition technology is used to accurately transcribe phone calls. You can improve conversion rates, complete more transactions with data-driven techniques, and share best practices across your team using i2x. Customer happiness is aided by the tool. By studying discussions and enhancing agents and scripts, you can make more customers happy. A/B testing techniques can help you improve agent-customer contact. It better prepares your agents to handle successful calls, providing you peace of mind that your consumers will be better served. Think of i2x as a tool to help you have a bigger effect on your agent's learning curve. Even if you aren't present, they will receive individualized training. You can save onboarding time, improve agent retention, and guarantee that your company is portrayed in the manner you want it to be. With i2x, you can do all of this and more.

Ozonetel CloudAgent is a call centre monitoring software designed for performing the most critical challenges relevant to the place. This includes managing high call volumes, slashing costs and accelerating responsiveness. It is mainly aimed at boosting sales and customer service agent performance while providing full control and visibility to managers. There are several products by Ozonetel CloudAgent out of which the most innovative and sought-after solutions include a modern IVR for a proactive experience of inbound calling, CRM integrations with software like Salesforce and Hubspot and leading industry features like advanced sentiment analysis, ACD and smart routing. AI-bots look after L1 queries while the sticky agents feature autoroutes pre-existing customers to the same agents to retain their loyalty. The AI-bots also enable rapid wrapping up of calls and chats. The software offers multiple methods for routing calls which in turn ensures that every query is answered and handled by an expert in the respective field. Customer journeys are auto tracked uniformly within the client’s CRM to facilitate a unified view of each of them. Thus, with Ozonetel CloudAgent, call centres get to focus on the real work of receiving and solving queries without worrying about other issues.

Call Tracking is a locally developed solution designed to allow businesses to track calls from their various marketing methods in order to optimise advertising spend, and determine return on investment more accurately.

Upteam’s application can used to manage outbound sales executive, Recruiters and other sales teams in an organisation Its uniqueness lies in the fact that the application can be used to make calls to customers, clients and stakeholders where it automatically captures mobile phone calls and logs them to the CRM.

Teloz Cloud Contact Center seamlessly integrates employees, customers, and other vital systems into a unified platform, enhancing productivity and efficiency across the board. By consolidating all critical communications, Teloz strengthens company operations with its omnichannel contact center solution. This versatile system allows businesses to engage with customers through emails, web chats, text messages, and mobile apps via a single, user-friendly interface. The pricing for Teloz's contact center software varies based on an organization's specific needs and configurable features. Key functionalities include international calling, digital communication channels, and CRM connectivity. Businesses benefit from advanced call management, real-time call reporting, and configurable IVR. With features like automatic routing and various auto-dialers (Predictive, Progressive, Preview, and Parallel Predictive), Teloz offers a comprehensive toolset for optimizing customer interactions and improving overall performance.