NLX Alternatives: Top 10 Conversation Intelligence Software in 2025

ContactEngine lets provide proactive customer service interacting with customers through the channels they’re most comfortable with, before they need to contact user. ContactEngine AI starts and runs intelligent conversations, transforming the efficiency and costs of the operations, and revolutionizing the customer experience.

Conversation intelligence + detailed insights = faster growth. Accelerate your team's learning and conversions with Jiminny by pinpointing the moments that matter, when you need to hear them.Jiminny is the Platform for all your customer conversations. We record, transcribe and analyze your calls & meetings in real-time so you can capture every data point important to your business and have the insights to help your team win together.

Andsend revolutionizes how professionals manage their sales conversations by bringing all channels into one intuitive chat platform. Unifying your contacts across CRMs, LinkedIn, email, and the web, eliminates the hassle of juggling scattered information, saving valuable time. Focus becomes effortless as Andsend highlights only the most important and actionable contacts. Thanks to its seamless CRM sync, their data is always up to date, ensuring nothing slips through the cracks. What sets Andsend apart is its ability to understand and replicate its unique communication style. Personalized message drafts align perfectly with their tone, making every interaction authentic and impactful. Just review, click, and send. It doesn’t stop there Andsend tracks their conversations and provides follow-up reminders, ensuring no opportunity is missed. With its user-friendly design and innovative technology, Andsend empowers professionals to form meaningful relationships and streamline their workflow, making sales smarter, not harder.

KNO, AI-powered no-code assistant! KNO is here to revolutionize the way to get reliable and precise information. With KNO at customer side, there’s no need to take long detours in search for answers. Simply ask anything and it'll generate bite-sized portions of exactly what looking for—every time. It's powered by advanced generative AI that makes it smarter and more capable with each new request. And the best part is can deploy KNO as an ultra-powerful support or sales assistant in SaaS without a single line of code!

LivePerson connects traditional call centers with a digital-first, AI-powered customer experience. By accelerating contact center transformation, it boosts agent productivity and enables personalized interactions. The platform strikes the right balance between human agents, intelligent automation, and Conversational AI across voice and messaging channels. It provides deep insights from every conversation, helping businesses understand customer needs and emotions, thereby enhancing the overall experience. Trustworthy AI ensures consistent responses, allowing agents to review and approve AI-generated replies. LivePerson enhances agent tools, provides real-time context, and increases supervisor visibility for streamlined workflows. Integration with single sign-on (SSO) improves inquiry handling, while personalized workspaces offer multi-language support for global reach. The platform quickly unifies customer experiences across various channels, and its Analytics Studio turns calls and messages into actionable data, offering valuable insights into customer behavior. LivePerson is a reliable partner for delivering exceptional customer experiences efficiently.

TailorTask is transforming productivity by automating tedious tasks in just 10 minutes. Users simply express their needs in plain English, and TailorTask's AI agent handles the rest. No longer needing to spend hours searching Google, TikTok, and blogs for industry insights, users can now focus on the creative aspects of content creation and copywriting. TailorTask's intuitive AI not only crafts a comprehensive plan for task automation but also integrates effortlessly with tools like Google Drive, Slack, and email for a seamless experience. Users can adjust, provide feedback, or completely revamp the AI-generated plan, ensuring it perfectly meets their requirements. TailorTask is the ultimate solution for professionals looking to streamline their workflow and reclaim valuable time.

Stop boring their users and give them an authentic, personalized experience. Feedback doesn't have to be a chore! Give them options to provide video, ratings, free form text feedback. Share a link to their feedback form over email, Facebook, Twitter, and more, or embed a widget on their website. Give the users multiple options such as video, ratings, freeform text, and more. Even various types at one time! Keep the conversation going by replying to any responses they get! Ongoing discussions handled with in-app conversations will give them the rich feedback their need to succeed!

TalkTrack can help you with all kinds of calls, from sales and support calls to pitching investors and collecting payments. Try TalkTrack wherever you make calls.

Engy sees all online discussions in real-time about your product, or people’s need for it, and engages in the conversation as your personal brand ambassador and intelligent sales agent. Engy’s core is a highly intelligent proprietary AI natural language processing technology which discovers all conversations about your specific product or brand, topic, category, or someone’s need for a product like yours. It then engages in the conversation. And does so in a way that’s intelligent and in line with the tone and topic. While it is actually a sales agent representing your product, it does not try to push a sale immediately. This would be perceived as spam, and would not be well received. Rather, it looks for opportunities to communicate product highlights, and advocate product benefits. Think of it as a highly skilled diplomatic brand ambassador. Engy is an excellent mix of people and technology.

A system, where a real human listens and sorts all your new patient calls giving you day-by-day, week-by-week, and month-by-month reporting. Every call is analyzed and graded, giving you maximum return.

Zipteams offers intelligent meeting and call solutions that revolutionize customer engagement. With a focus on innovation and personalization, Zipteams provides efficient and timely responses to meet the specific needs of each customer. By leveraging the latest technology and advanced analytics, Zipteams enables organizations to deliver highly effective and personalized customer interactions. With Zipteams, businesses can improve their customer satisfaction, increase their customer loyalty, and drive their revenue growth. Zipteam's intelligent meeting and call intelligence solutions are changing the way organizations engage with their customers, delivering a superior experience and measurable results.

Sakesken works as an AI Sales Assistant for businesses. Organizational admins can trust the software as a copilot for their step-by-step sales journey. They can use it to get detailed insights about scores incurred by individual leads and their conversion metrics. Further, detailed insights and analytics let users diagnose potential loopholes and improve them on a daily basis. Salesken assures active integration with external platforms like Skype, Zoho, Pipedrive, Bluejeans, RingCentral and more, making it easier for professionals to get their lead conversion mechanics sorted out. Apart from generating leads and converting them into loyal customers, enterprises can also depend on Salesken to generate accurate feedback from the clients’ end. They can get the process completed via direct call, web conference, one-to-one business chat with agents and email facilities. Advanced dashboards featured by the software, let managers/team leaders monitor the regular performances showcased by their team members.

Kape is a revolutionary platform that empowers sales leaders to create highly productive sales teams with the help of modern technology. It adopts an innovative approach that captures and analyzes everyday sales conversations with clients to identify skill gaps and improve productivity. This approach saves time and resources that would otherwise be invested in creating lengthy presentations and quotations. Kape provides insights into the suitability of potential clients, helping businesses avoid payment and service-related issues in the future. By gaining a deeper understanding of clients' companies and financial capacities, sales leaders can make informed decisions about whether to pursue a business relationship. Kape's cutting-edge technology makes it a valuable tool for sales leaders who want to streamline their operations, improve their teams' performance, and make better decisions about their business relationships.

Reveal F2F.AI has created an innovative cloud-based SaaS platform to enable corporations and organizations to capture and produce insights from face-to-face (F2F) communication. In their digital world, it is essential to record and analyze F2F exchanges, to provide a comprehensive digital picture of interactions, transactions, and customer journey. And it was founded by technical sales experts from the data capture industry, who serve global markets. Their face-to-face interactions with executives helped them realize the importance of the critical element missing from providing 360-degree digitized customer service: capture and analysis of F2F interactions. Reveal F2F is the most qualified technician to serve that need.

Herbie.AI is a two-way voice-enabled speaking smart assistant that provides conversationally-driven customer service both on voice and text. Herbie.AI is a full-time, multicultural and multi-ethnic AI-powered chatbot that provides 24x7x365 energetic customer service and a unified approach across 13+ social channels. It utilizes the customer's preferred language to transform business digitally. Herbie.AI is equipped with advanced and matured conversational AI technologies that enable it to provide support to customers for resolving their queries, answering their questions, and making purchases. Furthermore, it adds a fresh, friendly and futuristic branding to website. Herbie.AI can automate conversations with online visitors, employees, customers and suppliers. This chatbot can be integrated with various CRM and helpdesk systems, helping to create a personalized experience for each customer.

Aktify is an ideal platform for conversational AI and SMS technology designed especially for phone sales teams. The conversational AI provided by this platform lets clients hold long and meaningful conversations with their prospects, extract and deliver exactly what is wanted. These conversations can be continued with multiple prospects simultaneously and with a parallel speed to ensure that none of the enquirers is left hanging. It is a largely automated platform that takes responsibility for all of the mundane tasks associated with lead generation and conversion. With these tasks being taken care of, the human agents get enough time to divert their attention towards more concerning aspects related to present customers and their issues. With texts, there is a decreased possibility of spam and unattended messages because the AI sends only that which is of use. This increases the efficiency of the managers besides significantly increasing closing rates.

Get insight into user customer reality with Revenue Intelligence their data-driven revenue intelligence platform will help user raise user sales conversion rates, generate more revenue and lower user customer service costs. All the data from the interactions between user agents and customers. They provide user with a reliable, data-driven, and fully automated report of user prospective customer behaviors and solutions for the future. They help user automate and optimize user call center operations. They design and build AI voice bots that will make customer interactions easier.

Redcar presents an innovative B2B AI Sales Representative tailored for busy sales professionals and business leaders seeking a more efficient method for appointment scheduling and customer engagement. By converting anonymous website visitors into potential clients and proactively reaching out to new leads, Redcar transforms traditional sales approaches. With access to a vast database of over 275 million contacts and 70 million businesses, the platform simplifies the process of acquiring new clients. This advanced tool autonomously manages the intricate tasks of identifying and connecting with potential customers, enabling users to concentrate on business growth. As a collaborative partner, Redcar empowers companies to refine their sales strategies, significantly enhance operational efficiency, and achieve remarkable growth. It’s not just about managing sales; it’s about effortlessly creating opportunities.

AQX is the ultimate tool for businesses looking to transform customer operations into a revenue-driving system. Solve customer problems instantly and close leads with precision-driven, 24/7 AI responses. Easy to set up in minutes, AQX empowers the team with real-time AI agents that never miss an inquiry, ensuring immediate support and satisfaction. It automatically identifies priority leads, helping to sales team focus on high-value opportunities and boost conversions effortlessly. Simplify scheduling with seamless appointment management, keep the calendar organized, and handle customer inquiries with fast, accurate responses to reduce wait times. AQX integrates smoothly with an existing tools for a unified workflow, while a tailored knowledge base equips AI agents with the information needed to deliver reliable solutions. Whether managing support calls, schedules, or sales, AQX turns operational challenges into growth opportunities. Stay ahead of customer demands and grow the business with AQX.

Orango AI transforms the way users interact with the product by offering seamless, real-time guidance. Forget intrusive product tours—Orango’s in-product AI assistant intuitively guides users when they’re onboarding or stuck, ensuring no one is left confused. This intelligent agent takes control of the cursor, interacting directly with the UI to complete tasks on the user’s behalf. Every action is clearly demonstrated and explained, making complex workflows feel effortless. By suggesting actions based on user context and proficiency, Orango AI personalizes the experience, boosting user confidence and satisfaction. With virtual cursor movements and instant solutions, users engage more deeply and are far more likely to stick with the product. And that’s not all! Orango also provides actionable insights into how the product is being used, enabling to fine-tune the experience and drive continuous improvement. Simplify onboarding, remove friction, and elevate user engagement with Orango AI, the ultimate in-product assistant.