Proxy Alternatives: Top 10 Conversation Intelligence Software in 2025

DigitalGenius represents the future of customer support, an AI-driven platform made to automate and streamline the customer service experience. With its deep learning capabilities, DigitalGenius doesn't just parse customer conversations; it truly understands them, pinpointing customer objectives with remarkable accuracy. By tying in sophisticated automation for repetitive processes, it minimizes the need for manual input, allowing support team to focus on more complex queries. This seamless integration extends through powerful APIs, connecting effortlessly with the existing backend systems, delivering solutions that don't just the meet customers' expectations—they exceed them. DigitalGenius is changing the game for customer support, transforming it from a task-laden necessity to an automated, efficient pleasure that makes customer satisfaction an autopiloted outcome.

Fathom is a free Zoom app that records, transcribes, and highlights the key moments from your Zoom calls so you can focus on the conversation instead of taking notes.

Chorus is an intuitive conversation intelligence platform that helps companies to capture and analyse customer-centric calls, emails and meetings on the go, besides helping them make better decisions facilitating enhanced sales. It comes loaded with a variety of video conferencing, sales engagement, dialer and other enterprise centric solutions helping users to record and analyse every conversation in detail. The platform runs through company-specific sales and business processes, identifying appropriate themes and patterns in every conversation and highlighting the important moments automatically. Companies can also launch learning programs for their teams to meet specific sales needs. Chorus provides detailed insights into customer-centric interaction, which enables businesses to discover what is happening across their sales pipeline and where they need to focus to create successful relationships. In addition, the offered insights can be used to analyse trends about relevant conversation topics, such as product features, objection handling, pricing or competitors. Real-time integrations with external platforms and tools help with strengthening individual workflows across various departments, like communication, automation, scheduling and more.

TIXAE empowers businesses to create cutting-edge Voice and Text AI agents with unparalleled ease and efficiency. Offering end-to-end tools and seamless integrations, this platform simplifies Knowledge Base (KB) management and streamlines conversations across diverse channels like the web, WhatsApp, Discord, and more. Users can upload documents, scrape URLs, or link relevant data, enabling agents to deliver accurate responses instantly. With real-time analytics and session monitoring, businesses gain valuable insights, including conversation duration and message averages, to refine user interactions. Robust features like a live handoff system allow instant human intervention when needed, while the UI engine supports interactive elements such as images, buttons, and carousels for richer experiences. Through comprehensive APIs and helper functions, developers can integrate and control agents effortlessly, tailoring them to specific needs. Plus, the platform supports complete custom branding, ensuring every deployment aligns with your unique identity. TIXAE redefines Conversational AI by making innovation accessible and impactful.

Create an AI agent effortlessly with Dialora AI, where customization meets simplicity. Design the agent’s language, tone, and call flow to perfectly align with the brand, all without any training. Whether it’s booking appointments, answering customer queries, or sending follow-ups, Dialora AI seamlessly handles these tasks so one can focus on what matters most. Gain real-time insights into every call with detailed outcomes, customer sentiment analysis, and performance tracking at the fingertips. It’s the ultimate tool for boosting efficiency, enhancing customer experiences, and growing business with ease.

Stop relying on memory. Sync all your calls, and keep your CRM automatically updated. Dictate your notes, even during a call. Sync to your CRM, or add to your task list.Record calls, get instant transcripts, and set up custom recording options for different contacts.See caller information, notes, and call history for your contacts, every time the phone rings.

A voice data measurement, analysis and qualification platform made for marketing, sales or management teams. Artificial intelligence to analyze calls, classify the most productive ones, create automations and accelerate the sales process.

q&ai watches your Gong, Chorus, and Zoom calls for you, highlighting and surfacing key product and marketing insights. Continuously gauge the voice of the customer, track key trends in the market, and highlight where your messaging works best - all automatically with q&ai.

Create groups of users based on their interests and needs. Reach them with the right valuable content. Send dozens of personalized DMs per day in a fraction of the time and get the best response from audience.

Pattr is a Conversational AI SaaS platform to power, enable, enrich and understand your customer conversations in real-time and at scale. Deliver effective, engaging & healthy customer interactions at scale with our conversational AI platform.

Convlo automatically provides insights on what was said on the best calls, and how to improve the calls that don’t go well. Automatically enable the sales team to know what they said right on calls that closed, and what they forgot to mention on calls that didn’t go well.

Gaspar.ai offers an intelligent AI service to make optimal service desk operations and experiences efficient and more enjoyable. With Gaspar.AI, admin will have powerful tools to create and automate mundane repetitive processes, such as employee onboarding. Meanwhile, all users benefit from the AI's ability to instantly auto-resolve 40% of recurrent employee requests. With Gaspar, organizations can further optimize their support process performance with Analytics Dashboard, which provides a comprehensive overview of key insights and real-time monitoring. Plus, its Proactive Insights feature provides IT teams with an easy knowledge management system. Even better, Gaspar can be integrated with most ITSM platforms, including ServiceNow, Freshservice and Jira Service Management, taking only 30 minutes to be deployed. All these features that Gaspar.AI provides are designed to be tailored to each company's specific needs — so it's no wonder Gaspar has become an essential partner for optimizing service desk operations and experiences!

Sidekick is an AI agent built to hold natural and dynamic conversations with customers and talk just like a human. Built on the world's most advanced AI models, Sidekick pushes the state of the art in natural conversation and converses seamlessly with your customers.

Pulz.io redefines user engagement by offering real-time, personalized experiences through AI-driven recommendations. With its advanced technology, Pulz.io creates dynamic user journeys, providing tailored solutions that resonate deeply with audiences. From adaptive forms to intelligent chat tools, every interaction feels custom-crafted, enhancing engagement and driving increased conversions. Accurate data collection and analysis are at the heart of Pulz.io, delivering actionable insights and empowering brands with performance analytics to refine their strategies. Businesses benefit from branded, easy-to-implement solutions that elevate the user experience seamlessly. Pulz.io’s platform simplifies complex processes, enabling users to focus on growth while actively turning interest into commitment. With Pulz.io, they don’t just enhance interactions they transform them into impactful moments that improve satisfaction and deliver measurable results.

Verbalyze is an AI-based conversational platform designed to revolutionize communication. With cutting-edge technology, it ensures unified and effortless calls directly on their website, significantly elevating engagement. This sophisticated software streamlines normal phone calls by automating handling, enhancing customer interactions, and providing unparalleled efficiency. Ideal for boosting sales, marketing initiatives, customer onboarding, and support services, Verbalyze offers intelligent conversations at their fingertips. The platform transforms traditional phone interactions into a smarter, more responsive approach, ensuring that businesses can captivate their audience effortlessly. By integrating advanced conversational AI, Verbalyze not only simplifies communication but also supports businesses in growing their brand with ease. Elevate their words and their connection with Verbalyze their ultimate solution for seamless, engaging communication.

Are them looking for an easy and effective way to communicate with their customers on WhatsApp? Look no further than kwiqreply. With kwiqreply, them can optimize their customer communication and enhance the customer experience. This powerful suite of tools allows them to send automated messages, integrate chatbots, and much more. Using kwiqreply’s intuitive interface, them can start taking control of their customer communication quickly and easily. Automate customer journeys, respond quickly and thoroughly, and create a streamlined conversation. Streamline customer service by eliminating the back-and-forth manual message sending. Automate their customer conversations, save time, and increase efficiency. Never miss an opportunity to stay in touch with their customers with kwiqreply’s powerful features. Automatically respond to inquiries, welcome new customers, and notify customers when new products arrive. Customize messages to meet the ever-changing needs of their customers, no matter where they are. Say goodbye to manually requesting customer feedback and automatically generate surveys or polls with kwiqreply’s automated message feature. Keep track of customer experience with automated analytics, giving them insight into improving customer service. Make customer communication more efficient, enjoyable, and effective with kwiqreply. Start their free trial today and see how them can take control of customer communication.

Dokko empowers organizations with its versatile Conversational AI platform, offering seamless knowledge sharing and advanced natural language understanding. Supporting multiple Large Language Models (LLMs), Dokko allows users to select the AI engine best suited for their unique needs, enabling tailored interactions that reflect the organization’s distinctive voice. Whether it’s optimizing customer engagement, enhancing employee onboarding, or streamlining insurance claims processing, Dokko adapts effortlessly to diverse business applications. Its customizable features, including fine-tuning and model personalization, ensure precise responses that align with specific workflows like compliance training, legal consultations, and project management. By integrating intuitive chatbot interfaces across devices, Dokko simplifies feedback collection, connects teams, and delivers rich, automated support for tasks such as diagnostic and treatment assistance or safety protocols. Its easy deployment and customization provide organizations with an agile tool for improving communication, boosting efficiency, and fostering informed decision-making at every level.

Alan In-App is an AI-powered interactive voice assistant. It helps and encourages clients of a business to find the right product for them. It supports the usage of features that attract users' attention and gives a customised voice encounter for each user, to reduce app abandonment. The platform cuts operational expenses for businesses by outsourcing low-level work to a voice command. It uses speech to onboard & educates personnel, and it improves safety by decreasing job disruptions with hands-free operations, allowing the business to run more efficiently. The platform promises to assist its users at any time, relieving helpdesk workers by quickly responding to typical inquiries, reducing wait times and satisfying customers by effectively educating consumers on goods and services. Furthermore, individuals may use voice to reaffirm and strengthen their brand image as well as market items along the user journey, which will aid in acquiring fresh consumer insights and increasing engagement.

Marsview Notes is an AI-powered software that can be used to manage calls & video discussions, record meetings, and take notes throughout meetings. From phone and web conferences, the software automatically extracts insights and transcripts them seamlessly. The software connects with Zoom and captures voice and video conferences either through the web app or a phone. In a matter of minutes, it transcribes the calls and discussions. Users can save these transcripts and notes for later reference and deeper understanding. The software can be used to conduct effective meetings by individuals, small enterprises, industry experts, large teams, and organisations. Users may launch meetings, maintain all customer relations, obtain interactive transcripts, and get analytics from the software's intuitive Meetingspace all in one location. For a comprehensive experience, the automatic transcription capability records meetings in real-time and gives users clear, punctuated transcripts, speaker assignments, etc. Insights including thoughts, reactions, queries, call quality, etc. are routinely grasped by the AI engine.

Laxis captures conversations intelligently to make your meetings more productive and enjoyable. Simple transcription and personalized templates help you extract insights, action items, and key quotes from meetings. Laxis takes notes while you focus on the conversation. Capture each attendee's comments verbatim, and flag items for follow up. Laxis captures meeting outcomes with an accurate record that can be sent to each attendee.