kwiqreply Alternatives: Top 10 Conversation Intelligence Software in 2025

Marchex is a leading conversational analytics company that connects the voice of the customer to your business. We deliver AI-driven insights and solutions to help companies find, engage and nurture their most valuable customers across voice and text-based communication channels. Marchex leverages proprietary data and conversational insights to deliver real-time solutions that enable brands to personalize customer interactions.

Fathom is a free Zoom app that records, transcribes, and highlights the key moments from your Zoom calls so you can focus on the conversation instead of taking notes.

BusinessChat revolutionizes customer engagement with Smart Retargeting, dramatically enhancing e-commerce revenue. This conversational marketing software uses automated, data-driven re-marketing to deliver the right message to the right person via WhatsApp. BusinessChat precisely gauges customer readiness by analyzing every data point, ensuring optimal messaging timing. Its robust features include customizable offers and discounts, boosting ROI, especially during seasonal campaigns through auto-segmented customer data. The platform's user-friendly design makes professional e-commerce marketing effortless with ready-made automated campaigns requiring no coding. Additional functionalities like WhatsApp chatbots, multi-agent inboxes, auto conversation routing, employee performance stats, and customer satisfaction reports streamline operations, allowing businesses to focus on growth. BusinessChat is the ideal partner for maximizing marketing budgets and driving customer orders.

Laxis captures conversations intelligently to make your meetings more productive and enjoyable. Simple transcription and personalized templates help you extract insights, action items, and key quotes from meetings. Laxis takes notes while you focus on the conversation. Capture each attendee's comments verbatim, and flag items for follow up. Laxis captures meeting outcomes with an accurate record that can be sent to each attendee.

Introducing Bland AI – the enterprise grade developer first solution for implementing AI phone calls. With an easy-to-use platform, Bland AI provides an efficient way to make AI phone calls and create personalized experiences for customers. You'll be able to create automated conversations that can be tailored to a conversation style that best fits your customer. Now, you can make AI phone calls from any device with the click of a button. With the freedom to integrate Bland AI into any existing system you can easily automate conversations with customers. Bland AI's data-driven system also provides the ability to customize each phone call for different customers so they get the most tailored experience. Bland AI takes the legwork out of each individual phone call. Your team will no longer have to manually dial out and manually create each phone conversation. You'll be able to manage and maintain the system with ease, leading your company to the future of customer engagement.

LivePerson connects traditional call centers with a digital-first, AI-powered customer experience. By accelerating contact center transformation, it boosts agent productivity and enables personalized interactions. The platform strikes the right balance between human agents, intelligent automation, and Conversational AI across voice and messaging channels. It provides deep insights from every conversation, helping businesses understand customer needs and emotions, thereby enhancing the overall experience. Trustworthy AI ensures consistent responses, allowing agents to review and approve AI-generated replies. LivePerson enhances agent tools, provides real-time context, and increases supervisor visibility for streamlined workflows. Integration with single sign-on (SSO) improves inquiry handling, while personalized workspaces offer multi-language support for global reach. The platform quickly unifies customer experiences across various channels, and its Analytics Studio turns calls and messages into actionable data, offering valuable insights into customer behavior. LivePerson is a reliable partner for delivering exceptional customer experiences efficiently.

ManyChat is a comprehensive messaging bot creation platform that helps companies in generating messaging bots for Instagram direct messages, Facebook Messenger and SMS. The platform enables users to create two-way chatbots to communicate with customers in real-time and grow brand value. ManyChat comes with a simple drag and drop interface that does not require any coding knowledge for building messaging bots. These chatbots help users to generate qualified leads, increase product sales, deliver instant support and increase customer engagement rates simultaneously. Apart from chatting with customers, chatbots can also be used to deliver newsletters, coupons, booking confirmations, promotions and other relevant data through SMS or email. Moreover, ManyChat facilitates real-time integration with external platforms, such as Shopify, MailChimp, Klaviyo, Google Sheets, Zapier, Hubspot, helping out users to generate personalised bots. Companies can either use pre-existing templates for bot creation or make out something useful from scratch as per requirements.

Alan AI is a tool that allows users to add a voice assistant to their web applications. It provides an AI backend for the applications that enable the users to create seamless conversational experiences. Alan AI recognizes user context by learning the app’s UI, thus supporting any conversation and workflow. It works on any domain, thus training on the app’s unique vocabulary automatically. Alan AI Studio consists of a simple and developer-friendly set of tools to define and analyze conversational flows to improve wherever needed quickly. It enables users to write and test everyday casual scenarios, maintain dialogue versions, and do much more, thus focusing on critical tasks. Alan AI allows users to target any platform and any device by designing any voice interface and deploying it to iOS, Android, Web, or even cross-platform solutions such as Ionic, Flutter, React Native, and Power Webs. A value-added feature that Alan AI provides is capturing key data points like users’ frequency of use, their utterances, and session length to analyze how customers interact with a voice assistant in their app.

Proxy is an AI-powered digital assistant designed to streamline tasks and simplify your life through conversational interactions. Whether you need to summarize articles about a company, find relevant job listings, or identify trending GitHub authors’ LinkedIn profiles, Proxy handles it all efficiently. It can make sense of complex GitHub pull requests and deliver concise summaries as part of your workflow. Proxy can email you summaries of top news stories or send you daily paper insights from HuggingFace. Beyond professional tasks, Proxy supports personal errands as well it can buy gifts on Amazon, book restaurants, and even take care of your grocery shopping. By automating repetitive tasks like scheduling, managing emails, and aggregating reviews, Proxy empowers professionals to reclaim their time and focus on their goals. It’s a one-stop digital assistant designed to keep you productive, informed, and always a step ahead.

TIXAE empowers businesses to create cutting-edge Voice and Text AI agents with unparalleled ease and efficiency. Offering end-to-end tools and seamless integrations, this platform simplifies Knowledge Base (KB) management and streamlines conversations across diverse channels like the web, WhatsApp, Discord, and more. Users can upload documents, scrape URLs, or link relevant data, enabling agents to deliver accurate responses instantly. With real-time analytics and session monitoring, businesses gain valuable insights, including conversation duration and message averages, to refine user interactions. Robust features like a live handoff system allow instant human intervention when needed, while the UI engine supports interactive elements such as images, buttons, and carousels for richer experiences. Through comprehensive APIs and helper functions, developers can integrate and control agents effortlessly, tailoring them to specific needs. Plus, the platform supports complete custom branding, ensuring every deployment aligns with your unique identity. TIXAE redefines Conversational AI by making innovation accessible and impactful.

TalkTrack can help you with all kinds of calls, from sales and support calls to pitching investors and collecting payments. Try TalkTrack wherever you make calls.

Wappbiz empowers businesses to reach, engage, and grow through innovative WhatsApp Business API solutions. With WhatsApp Chatbot Automation, businesses can provide 24/7 support, simplifying inquiry management, appointment bookings, and customer assistance. Effortless campaign management becomes a reality with Smart Campaign Analytics, delivering Data-Driven Insights to refine strategies and improve audience engagement. The WhatsApp Bulk Message Service allows businesses to send personalized offers, updates, or announcements to thousands of customers instantly, ensuring efficient bulk messaging that connects effectively. Plus, Tailored Solutions for Business ensures every feature is customized to meet specific goals, while Seamless Integrations make it easy to adopt these tools with minimal effort. By staying continuously updated with the Latest Features, Wappbiz guarantees that businesses can stay competitive in a fast-evolving market. With their Success Is This Priority, Wappbiz offers dedicated support to help businesses maximize their marketing impact and drive real growth.

Ontosight.ai is revolutionizing research with AI-powered tools designed to make discovery, analysis, and collaboration faster, smarter, and more efficient. Built specifically for researchers, the platform streamlines teamwork with intuitive sharing features for papers, folders, and annotations, enabling seamless collaboration. By fostering greater efficiency and cohesion, Ontosight.ai helps research teams drive innovation and uncover breakthrough ideas together. But the platform doesn't stop at collaboration. Ontosight.ai enhances the writing process with its clarity-boosting paraphrasing tool, refining text to ensure originality and precision while preserving intent. This feature empowers researchers to articulate their findings clearly and impactfully, elevating the quality and accuracy of their work. By simplifying complex, time-consuming tasks, Ontosight.ai allows users to focus on what truly matters delivering groundbreaking ideas, advancing research, and making meaningful contributions to their fields. With cutting-edge features and a user-friendly design, Ontosight.ai puts research excellence within reach, helping teams achieve their fullest potential.

Create groups of users based on their interests and needs. Reach them with the right valuable content. Send dozens of personalized DMs per day in a fraction of the time and get the best response from audience.

Pattr is a Conversational AI SaaS platform to power, enable, enrich and understand your customer conversations in real-time and at scale. Deliver effective, engaging & healthy customer interactions at scale with our conversational AI platform.

Convlo automatically provides insights on what was said on the best calls, and how to improve the calls that don’t go well. Automatically enable the sales team to know what they said right on calls that closed, and what they forgot to mention on calls that didn’t go well.

Stop relying on memory. Sync all your calls, and keep your CRM automatically updated. Dictate your notes, even during a call. Sync to your CRM, or add to your task list.Record calls, get instant transcripts, and set up custom recording options for different contacts.See caller information, notes, and call history for your contacts, every time the phone rings.

A voice data measurement, analysis and qualification platform made for marketing, sales or management teams. Artificial intelligence to analyze calls, classify the most productive ones, create automations and accelerate the sales process.

q&ai watches your Gong, Chorus, and Zoom calls for you, highlighting and surfacing key product and marketing insights. Continuously gauge the voice of the customer, track key trends in the market, and highlight where your messaging works best - all automatically with q&ai.

Sidekick is an AI agent built to hold natural and dynamic conversations with customers and talk just like a human. Built on the world's most advanced AI models, Sidekick pushes the state of the art in natural conversation and converses seamlessly with your customers.