Floworks Alternatives: Top 10 Conversation Intelligence Software in 2025

Marchex is a leading conversational analytics company that connects the voice of the customer to your business. We deliver AI-driven insights and solutions to help companies find, engage and nurture their most valuable customers across voice and text-based communication channels. Marchex leverages proprietary data and conversational insights to deliver real-time solutions that enable brands to personalize customer interactions.

Fathom is a free Zoom app that records, transcribes, and highlights the key moments from your Zoom calls so you can focus on the conversation instead of taking notes.

Laxis captures conversations intelligently to make your meetings more productive and enjoyable. Simple transcription and personalized templates help you extract insights, action items, and key quotes from meetings. Laxis takes notes while you focus on the conversation. Capture each attendee's comments verbatim, and flag items for follow up. Laxis captures meeting outcomes with an accurate record that can be sent to each attendee.

Alan AI is a tool that allows users to add a voice assistant to their web applications. It provides an AI backend for the applications that enable the users to create seamless conversational experiences. Alan AI recognizes user context by learning the app’s UI, thus supporting any conversation and workflow. It works on any domain, thus training on the app’s unique vocabulary automatically. Alan AI Studio consists of a simple and developer-friendly set of tools to define and analyze conversational flows to improve wherever needed quickly. It enables users to write and test everyday casual scenarios, maintain dialogue versions, and do much more, thus focusing on critical tasks. Alan AI allows users to target any platform and any device by designing any voice interface and deploying it to iOS, Android, Web, or even cross-platform solutions such as Ionic, Flutter, React Native, and Power Webs. A value-added feature that Alan AI provides is capturing key data points like users’ frequency of use, their utterances, and session length to analyze how customers interact with a voice assistant in their app.

LivePerson connects traditional call centers with a digital-first, AI-powered customer experience. By accelerating contact center transformation, it boosts agent productivity and enables personalized interactions. The platform strikes the right balance between human agents, intelligent automation, and Conversational AI across voice and messaging channels. It provides deep insights from every conversation, helping businesses understand customer needs and emotions, thereby enhancing the overall experience. Trustworthy AI ensures consistent responses, allowing agents to review and approve AI-generated replies. LivePerson enhances agent tools, provides real-time context, and increases supervisor visibility for streamlined workflows. Integration with single sign-on (SSO) improves inquiry handling, while personalized workspaces offer multi-language support for global reach. The platform quickly unifies customer experiences across various channels, and its Analytics Studio turns calls and messages into actionable data, offering valuable insights into customer behavior. LivePerson is a reliable partner for delivering exceptional customer experiences efficiently.

Proxy is an AI-powered digital assistant designed to streamline tasks and simplify your life through conversational interactions. Whether you need to summarize articles about a company, find relevant job listings, or identify trending GitHub authors’ LinkedIn profiles, Proxy handles it all efficiently. It can make sense of complex GitHub pull requests and deliver concise summaries as part of your workflow. Proxy can email you summaries of top news stories or send you daily paper insights from HuggingFace. Beyond professional tasks, Proxy supports personal errands as well it can buy gifts on Amazon, book restaurants, and even take care of your grocery shopping. By automating repetitive tasks like scheduling, managing emails, and aggregating reviews, Proxy empowers professionals to reclaim their time and focus on their goals. It’s a one-stop digital assistant designed to keep you productive, informed, and always a step ahead.

TalkTrack can help you with all kinds of calls, from sales and support calls to pitching investors and collecting payments. Try TalkTrack wherever you make calls.

Stop relying on memory. Sync all your calls, and keep your CRM automatically updated. Dictate your notes, even during a call. Sync to your CRM, or add to your task list.Record calls, get instant transcripts, and set up custom recording options for different contacts.See caller information, notes, and call history for your contacts, every time the phone rings.

A voice data measurement, analysis and qualification platform made for marketing, sales or management teams. Artificial intelligence to analyze calls, classify the most productive ones, create automations and accelerate the sales process.

q&ai watches your Gong, Chorus, and Zoom calls for you, highlighting and surfacing key product and marketing insights. Continuously gauge the voice of the customer, track key trends in the market, and highlight where your messaging works best - all automatically with q&ai.

Create groups of users based on their interests and needs. Reach them with the right valuable content. Send dozens of personalized DMs per day in a fraction of the time and get the best response from audience.

Pattr is a Conversational AI SaaS platform to power, enable, enrich and understand your customer conversations in real-time and at scale. Deliver effective, engaging & healthy customer interactions at scale with our conversational AI platform.

Convlo automatically provides insights on what was said on the best calls, and how to improve the calls that don’t go well. Automatically enable the sales team to know what they said right on calls that closed, and what they forgot to mention on calls that didn’t go well.

Gaspar.ai offers an intelligent AI service to make optimal service desk operations and experiences efficient and more enjoyable. With Gaspar.AI, admin will have powerful tools to create and automate mundane repetitive processes, such as employee onboarding. Meanwhile, all users benefit from the AI's ability to instantly auto-resolve 40% of recurrent employee requests. With Gaspar, organizations can further optimize their support process performance with Analytics Dashboard, which provides a comprehensive overview of key insights and real-time monitoring. Plus, its Proactive Insights feature provides IT teams with an easy knowledge management system. Even better, Gaspar can be integrated with most ITSM platforms, including ServiceNow, Freshservice and Jira Service Management, taking only 30 minutes to be deployed. All these features that Gaspar.AI provides are designed to be tailored to each company's specific needs — so it's no wonder Gaspar has become an essential partner for optimizing service desk operations and experiences!

Sidekick is an AI agent built to hold natural and dynamic conversations with customers and talk just like a human. Built on the world's most advanced AI models, Sidekick pushes the state of the art in natural conversation and converses seamlessly with your customers.

Pulz.io redefines user engagement by offering real-time, personalized experiences through AI-driven recommendations. With its advanced technology, Pulz.io creates dynamic user journeys, providing tailored solutions that resonate deeply with audiences. From adaptive forms to intelligent chat tools, every interaction feels custom-crafted, enhancing engagement and driving increased conversions. Accurate data collection and analysis are at the heart of Pulz.io, delivering actionable insights and empowering brands with performance analytics to refine their strategies. Businesses benefit from branded, easy-to-implement solutions that elevate the user experience seamlessly. Pulz.io’s platform simplifies complex processes, enabling users to focus on growth while actively turning interest into commitment. With Pulz.io, they don’t just enhance interactions they transform them into impactful moments that improve satisfaction and deliver measurable results.

Verbalyze is an AI-based conversational platform designed to revolutionize communication. With cutting-edge technology, it ensures unified and effortless calls directly on their website, significantly elevating engagement. This sophisticated software streamlines normal phone calls by automating handling, enhancing customer interactions, and providing unparalleled efficiency. Ideal for boosting sales, marketing initiatives, customer onboarding, and support services, Verbalyze offers intelligent conversations at their fingertips. The platform transforms traditional phone interactions into a smarter, more responsive approach, ensuring that businesses can captivate their audience effortlessly. By integrating advanced conversational AI, Verbalyze not only simplifies communication but also supports businesses in growing their brand with ease. Elevate their words and their connection with Verbalyze their ultimate solution for seamless, engaging communication.

Are them looking for an easy and effective way to communicate with their customers on WhatsApp? Look no further than kwiqreply. With kwiqreply, them can optimize their customer communication and enhance the customer experience. This powerful suite of tools allows them to send automated messages, integrate chatbots, and much more. Using kwiqreply’s intuitive interface, them can start taking control of their customer communication quickly and easily. Automate customer journeys, respond quickly and thoroughly, and create a streamlined conversation. Streamline customer service by eliminating the back-and-forth manual message sending. Automate their customer conversations, save time, and increase efficiency. Never miss an opportunity to stay in touch with their customers with kwiqreply’s powerful features. Automatically respond to inquiries, welcome new customers, and notify customers when new products arrive. Customize messages to meet the ever-changing needs of their customers, no matter where they are. Say goodbye to manually requesting customer feedback and automatically generate surveys or polls with kwiqreply’s automated message feature. Keep track of customer experience with automated analytics, giving them insight into improving customer service. Make customer communication more efficient, enjoyable, and effective with kwiqreply. Start their free trial today and see how them can take control of customer communication.

Dokko empowers organizations with its versatile Conversational AI platform, offering seamless knowledge sharing and advanced natural language understanding. Supporting multiple Large Language Models (LLMs), Dokko allows users to select the AI engine best suited for their unique needs, enabling tailored interactions that reflect the organization’s distinctive voice. Whether it’s optimizing customer engagement, enhancing employee onboarding, or streamlining insurance claims processing, Dokko adapts effortlessly to diverse business applications. Its customizable features, including fine-tuning and model personalization, ensure precise responses that align with specific workflows like compliance training, legal consultations, and project management. By integrating intuitive chatbot interfaces across devices, Dokko simplifies feedback collection, connects teams, and delivers rich, automated support for tasks such as diagnostic and treatment assistance or safety protocols. Its easy deployment and customization provide organizations with an agile tool for improving communication, boosting efficiency, and fostering informed decision-making at every level.

Alan In-App is an AI-powered interactive voice assistant. It helps and encourages clients of a business to find the right product for them. It supports the usage of features that attract users' attention and gives a customised voice encounter for each user, to reduce app abandonment. The platform cuts operational expenses for businesses by outsourcing low-level work to a voice command. It uses speech to onboard & educates personnel, and it improves safety by decreasing job disruptions with hands-free operations, allowing the business to run more efficiently. The platform promises to assist its users at any time, relieving helpdesk workers by quickly responding to typical inquiries, reducing wait times and satisfying customers by effectively educating consumers on goods and services. Furthermore, individuals may use voice to reaffirm and strengthen their brand image as well as market items along the user journey, which will aid in acquiring fresh consumer insights and increasing engagement.