Conversation Intelligence Software List (July 2025)

Cogram lets anybody query databases without writing code. Users describe a question in plain English, and Cogram generates the matching database query. Artificial intelligence will fundamentally change how we work with computers. At Cogram, we’re working towards a future where computers and humans share a common language, to make programming and interacting with computers second nature for everyone.

Introducing Sierra the cutting-edge AI communication tool designed to revolutionize customer interaction for businesses. With Sierra, companies can foster an engaging, conversational experience that not only provides answers and solutions efficiently but does so empathetically in a tone that truly reflects the brand's character. This advanced AI agent is tailored to be perpetually available, ensuring customers receive assistance promptly, regardless of the complexity of their issues. From processing returns and exchanges to managing subscriptions, Sierra adeptly handles a wide spectrum of customer inquiries without missing a beat. Sierra's agility means their business can adapt quickly to any changes, keeping their customer service highly responsive and relevant. Moreover, the tool’s in-depth analytics and reporting capabilities serve as their command center, empowering they to refine and elevate the customer experience continually. Whether their goal is to streamline operations or to enrich the quality of customer interactions, Sierra creates a seamless bridge between efficiency and satisfaction. By implementing Sierra, businesses are not just staying ahead of the curve; they are redrawing it altogether, setting new benchmarks in customer service excellence for their industries. Experience the future of customer engagement with Sierra and transform their customer service from a mere touchpoint to an unforgettable experience that resonates with their audience.

Abbot gives team the tools to manage and scale customer conversations in Slack. Abbot's Smart Priority Queue helps make sure don't miss important requests by organizing customer conversations in order of priority. Designate a channel’s first responder to ensure the right team members are alerted to respond to conversations. Configure a response time target and deadline for each channel to meet your customer service commitments. Create rules to trigger escalations and other actions simply. Abbot integrates with common escalation tools like PagerDuty, so it can plug into existing workflows.

Socrates AI makes employee interaction with HRIS enterprise systems productive, engaging, and secure. Socrates works as an experience layer between your people, applications, and services to answer questions, automate tasks, escalate and improve employee engagement. Socrates.ai delivers a Return on Experience Platform focused on creating outcomes in real-time. They prepare, execute, listen and learn to make experiences transformative and productive.

Insurance players always knew that their business depends on customer service and customer satisfaction. Customer complaints reported during a renewal call often remains unattended. Fixing this problem will result in not just an improved retention, but also higher NPS. Run our industry tested module, and find out the reasons why your customer chose not to continue with their policy. Create an understanding on why they should reinstate their policies, and take immediate decisions to help them with this process. Your agents can call and close.

Knowtworthy supports your meetings with automated transcribing, real-time collaboration, rapid sharing, and more, saving you and your coworkers time. Your meetings are stored in a safe and central location, allowing you to access notes, start meetings, and view tasks from anywhere. Meeting minutes are immediately updated in real time for all team members, allowing you to create more efficient minutes. With fast and tailored action item lists delivered directly to your inbox, you'll never be left wondering what to do following a meeting. The impact of losing track of past minutes on your team's work and productivity can be significant. Your meetings have a safe haven with Knowtworthy. You and your team can collaborate on meeting minutes papers no matter where you are. The goal of Knowtworthy is to make the meeting experience as seamless as possible. If you change the agenda of a meeting, it will be updated in real time for everyone who has been invited. This implies that your teammates will be able to remain on top of their work and arrive at meetings prepared. Our "One Click Sharing" feature makes it simple to invite guests to meetings.

This is the first system of its kind. It automatically translates video and audio recordings of a one-on-one interaction (interview, sales pitch, etc.) into qualitative variables. This allows our team of professionals to analyse the data and identify individual strengths and weakness. ZTO's added value stems from the fact that the Comscope has been developed through partnerships with major corporate groups in France; this collaboration has enabled it to respond and address specific business needs. ZTO's services are offered in North America, specifically through a French-Canadian team based in Montreal.

The CanString Analyzer programme is a platform that allows you to get personalised analysis and audits based on your needs. The software includes capabilities for converting audio files, translating audio call transcripts, and translating written documents in different languages. The AI model is utilised in dashboards and reports to segment and summarise data. It offers a voice-to-text transcript feature that allows you to transform audio files, documents, emails, and social media feeds into text for their AI engine. It enables multiple language translation and can translate audio call transcripts and text documents. For departmental, customer, product, or vendor deviations, you can create an unlimited number of unique analysis setups. Information will be collected from conversational text, dialogue, questions, and responses based on your particular keywords/keyword combinations. It comes with pre-configured dashboards and reporting that allow segmentation and summarising based on any criterion, such as customer, employee, product, or type of interaction. Furthermore, their AI model will extract the intricacies of your interactions and offer the overall attitude and emotion of the connection based on extensive training in conjunction with your individual settings.

WeConnect.chat is an online chat platform that is designed to help professionals engage their audience, qualify high-value leads, and convert those leads into customers. With WeConnect.chat, they can create customized conversational experiences as a widget on their website, a landing page, or embedded code for convenient access from any device. Whether they are video chatting one-on-one with their prospects or clients or booking meetings directly from the advert itself, WeConnect.chat allows them to quickly and efficiently communicate with key contacts and build relationships over time. The features that make WeConnect.chat so effective include the intuitive user interface, comprehensive video chat experience, the ability to categorize multiple conversations, customizable greeting messages that express your brand’s personality, and automated notifications to ensure no connection is lost. Make use of more advanced features like scheduling tools for pre-booked meetings and group chats so they can manage multiple conversations at once and save time. With WeConnect.chat in their professional toolkit, it’s easier than ever to stay connected with potential customers and build relationships that last. Improve the success of their communication efforts now by subscribing to their reliable chat solution for professionals today!

Introducing Fonor, their path to hassle-free email communication in the insurance industry. This innovative ChatGPT technology enables them to automate emails, effectively communicate with stakeholders, and deliver impressive response quality, all at the click of a button. Forget about wasting time sifting through emails. With Fonor, they can trust the system to perfectly craft communiqués tailored to their business needs and of the utmost professionalism. Thanks to its deep learning capabilities, Fonor is smart enough to answer questions and take action as if a real person had written the emails. Fonor matches the convenience of chat with the tone of professional emails. In this interconnected world, it's essential to get the right message to the right people at the right time. Put themself ahead of the curve with Fonor and make email communication a breeze. Say goodbye to mistakes and misunderstandings, and say hello to a stress-free collaborative experience. With Fonor's tailored features, everyone involved can easily navigate the email environment and communicate without fear of making errors. It's the ideal solution for busy professionals who don't have time to read every email in detail! Get their business up-to-speed with the latest email technology. Harness the power of Fonor's superior chatbot technology and make their email processes more streamlined and efficient than ever before.

ConvoZen.AI is revolutionizing customer conversations with its AI-first approach, delivering actionable insights that empower teams across Sales, Support, and Servicing. By analyzing calls, chats, and meetings, ConvoZen identifies key customer trends through features like Feedback Analysis, Prospect Scoring, and Sales Rejection Insights. This helps businesses understand why customers hesitate to purchase and how to turn those insights into results. The platform streamlines operations with tools like AI Ticket Routing, which transforms support tickets and social comments into quantifiable insights, and Automated Quality Assurance, ensuring compliance and efficiency in every interaction. With Agent Assist and AI Coaching, ConvoZen boosts agent performance by providing real-time support, call scoring, and personalized feedback, reducing escalations and improving customer satisfaction. For businesses focused on growth, features such as Audit Copilot and Violation Tracking help identify and resolve compliance issues seamlessly. ConvoZen’s AI technology not only enhances productivity but also creates a single source of truth for customer knowledge, enabling brands to optimize the entire customer lifecycle. Empower your business with smarter customer interactions. ConvoZen transforms conversations into valuable data, offering the insights they need to innovate and grow. Stay ahead of the curve with a platform built to do the heavy lifting for them.

Runmic is the ultimate call assistant for professionals with a third-party perspective. It integrates seamlessly with any video call and dialer app, offering a live suggestion feature that drives the conversation for them. Runmic also provides instant insights on the buyer, helping them tailor their pitch and build a strong connection. After each call, Runmic automatically generates detailed documentation, saving them time and effort. With its user-friendly interface, real-time suggestions, and valuable insights, Runmic is like having a personal assistant by their side. Elevate their business calls with Runmic and see the difference it can make for their success.

ExecVision is the only conversation intelligence platform purpose-built to drive human behavior change. Unlock valuable conversation insights to drive better decision-making and improve performance. Conversation intelligence technology ingests, analyzes, and transcribes voice and web conference interactions. The software leverages AI, machine learning, and deep learning to surface valuable, actionable insights so businesses and their teams can reach their full potential. Your ExecVision Inbox helps keep conversations organized.

Gong is a software that assists organizations in handling their remote sales and their remote sales team. It lets users gain critical insights into what’s happening with their remote sales team, their deals, and their market. The inbuilt Revenue Intelligence technology which allows users to operate based on reality instead of opinions. This technology enables users to understand which deals are real. Gong automatically captures customer interaction and provides users with insights that help them identify deal risks and take appropriate action if required. The software enables users to coach their team to gain more successful closes. It allows users to replicate what their best reps do and transform their team into quota-shattering super sellers. With this software's help, users can know what is going in their market and learn about shifting sentiments in their accounts. Gong also enables users to understand what messaging & product offers to make sense for today's market. It helps users make everyone from their sales team better than the last by reviewing and analyzing their calls.

ODIO’s Conversational Intelligence platform captures customers and agents conversations across phone, web conferencing, email, and chat, understands what was said and discussed in these conversations, analyzes and delivers insights to help organizations drive better conversions and serve customers efficiently. Their are a team of PhD’s, engineers, data scientists driven by our passion towards Voice AI to build world’s most advanced voice analytics platform. By unlocking and analyzing voice data at scale, their aim is to help businesses truly understand and react to what their customers are saying. ODIO's mission is to help businesses capture and learn from their customer conversations.

Welcome to FranklyAI, a revolutionary solution to safeguard customers staff’s use of ChatGPT within Microsoft Teams. Its believe in the transformative power of Conversational AI and are committed to crafting innovative tools that integrate seamlessly with Teams chat, allowing users to communicate and collaborate worry-free. At FranklyAI, we limit access to potentially dangerous use cases, while also providing full auditability and an OpenAI guarantee that no data will be logged. That’s not all: This advanced AI technology ensures that every voice matters by creating engaging experiences for people from all walks of life. It invite the csutomer to join us in the mission is to democratise communication and bring the benefits of advanced AI technology to everyone. FranklyAI offers unparalleled protection for the staff when utilizing Microsoft Teams, so why not try it out today? When custpomers experience FranklyAI first-hand, there is no doubt the csutomers will see the countless opportunities conversational AI offers - without fear or distraction.

Inferable.ai revolutionizes internal operations by empowering fast-moving engineering teams with conversational AI agents. Designed for seamless integration, it allows companies to re-use their codebase without the need to learn new frameworks. With first-class language support for Node.js, Golang, and C#, Inferable ensures developers can work with their preferred tools, making it efficient and versatile. Companies benefit from on-premise execution, where all functions run securely within their infrastructure, providing total control while eliminating the need for incoming connections or load balancers. Offering unparalleled observability, Inferable delivers end-to-end insights into AI workflows and function calls with zero configuration required. Structured outputs allow users to enforce and chain results with language primitives, creating reliable and scalable automation. The managed agent runtime, powered by a built-in ReAct agent, solves complex problems step-by-step by calling specific functions. Inferable even supports human-in-the-loop processes with simple APIs that can pause and resume function execution indefinitely. Whether you’re consolidating fragmented codebases or optimizing internal workflows, Inferable’s AI agents make scaling a breeze.

Mentio revolutionizes how brands engage with online audiences by harnessing the power of conversation intelligence software. Through adaptive continuous learning, Mentio automatically inserts authentic replies in a context where they matter most—on platforms like Reddit and Twitter. This AI-powered tool customizes responses to seamlessly fit into discussions, elevating user engagement and boosting digital presence. By identifying the perfect posts, Mentio ensures your product is introduced in a way that is both respectful and responsible, adhering to regulatory guidelines like those set by the FTC. With its user-friendly UI for everyone, it offers a customizable approach, adapting to your unique needs. Plus, with super responsive customer support, Mentio is not just a tool but a partner in your brand’s growth. Spend less time searching and more time connecting, as Mentio saves them over five hours weekly, transforming conversations into meaningful leads.

FelixSphere is revolutionizing SaaS management by delivering a tailored, all-in-one platform to maximize team efficiency. With instant issue resolution powered by Felix AI, employees can resolve SaaS challenges effortlessly. The AI assistant learns their business context, turning solutions into knowledge to eliminate delays. Gain full control of their SaaS with AI insights, enabling them to monitor usage, discover apps, manage access, track spending, and streamline renewal management all in one place. Felix AI’s intelligent recommendations identify underutilized software and optimize spending, empowering organizations to reduce unnecessary costs and boost ROI through data-driven decisions. Advanced AI analysis provides enhanced security and ensures compliance, giving their organization peace of mind. Personalized training tailored to their team's usage combines public SaaS resources with their organization’s unique challenges, ensuring effective learning and boosting productivity. With FelixSphere, businesses achieve smarter SaaS usage, seamless operations, and maximum efficiency every step of the way.

Hoory AI Support revolutionizes customer service with its intelligent automation capabilities, ensuring users are always satisfied. This AI Conversation Intelligence Software streamlines support processes, making it easier to manage customer requests at scale. Through knowledge-based training, GPT integrations, and AI-driven assistance, Hoory leverages the latest in LLM technology to deliver sharp, context-savvy responses. Its Rule-Based AI Assistant employs dynamic flow charts to guide user interactions seamlessly. With Hoory, businesses can experience the magic of AI, transforming their support operations and providing customers with meaningful, efficient conversations. This platform is designed for professionals who seek to enhance their customer engagement and optimize their support workflow, proving that AI can truly connect.