Zendesk Chat vs Wazzup Comparison

Zendesk Chat

Live Chat Software

4.5 432 user ratings

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79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Wazzup

Live Chat Software

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Overview

Description	Zendesk Chat is a live chat solution that helps you better proactively engage with customers, as well as answering any questions, or resolving any issues, faster. By adding a chat widget (that is customizable to your brand) to your website, you can message customers in real time. You can send them triggered messages based on certain types of customer behavior. The analytics features allows you to monitor the volume of your chats, as well as how productive your agents are so you can make adjustments and improvements where necessary. Read more	Wazzup is the ultimate solution for simplifying the sales process through messenger platforms. This innovative tool seamlessly integrates popular CRMs with WhatsApp, revolutionizing the way they communicate with your clients. They understand the importance of streamlining sales processes and have designed Wazzup to make selling through messengers a breeze. For all the sales reps out there, imagine being able to text directly from their CRM through WhatsApp. No more switching between multiple platforms - with Wazzup, they can stay organized and efficient, all within the comfort of WhatsApp. But that's not all, Wazzup also automatically creates contacts and deals for new clients and stores chat history in their CRM. No more manual data entry and missed opportunities - everything is conveniently stored in one place. And for those routine messages, Wazzup has got them covered with automatic sending. They can set up personalized messages that will be sent automatically, saving they time and energy. Read more
Pricing Options	Free Trial Not Available	Free Trial Available Starts at $16.00.
SW Score & Breakdown		79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 75% Reviews 60% Momentum 69% Popularity 75%
SaaSworthy Awards	# 4 Highly Rated # 9 Most Popular	Not Available

Features

Total Features	9 Features	4 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 6 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 1 More - Show Less

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	Business Hours Online	Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.5/5 432 user ratings	Not Available
Rating Distribution	Excellent 60.6% Very Good 31.3% Average 4.9% Poor 1.9% Terrible 1.4%	Not Available
User Sentiments	Ease of Use, Real-time customer communication, Efficient customer support ticket management, Extensive integrations Limited Customization, Occasional Software Glitches, Inconsistent Mobile App Performance, Unintuitive Trigger Functionality	Not Available
Review Summary	Zendesk Chat, a popular customer service platform, garners mixed reviews across platforms. Users praise its ease of use, customizable features, and integration capabilities. However, some users express dissatisfaction with its pricing structure, occasional technical glitches, and limited reporting options. While users appreciate the platform's user-friendly interface and comprehensive features, they also highlight the need for improved reporting capabilities and more affordable pricing plans.	Not Available
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Pricing

Pricing Options	Free Trial Not Available	Free Trial Available Starts at $16.00.
Pricing Plans Monthly Plans Annual Plans		Start $16.00 $20.00 per month Pro $36.00 $45.00 per month Max $72.00 $90.00 per month
	Not Available	View Detailed Pricing

Alternatives

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