Zendesk Chat vs Salesforce Chat Comparison

Zendesk Chat

Live Chat Software

4.5 432 user ratings

Get Free Advice

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Salesforce Chat

Live Chat Software

Get Free Advice

Overview

Description	Zendesk Chat is a live chat solution that helps you better proactively engage with customers, as well as answering any questions, or resolving any issues, faster. By adding a chat widget (that is customizable to your brand) to your website, you can message customers in real time. You can send them triggered messages based on certain types of customer behavior. The analytics features allows you to monitor the volume of your chats, as well as how productive your agents are so you can make adjustments and improvements where necessary. Read more	Salesforce Chat is a powerful tool that allows businesses to connect with their customers in real-time through personalized live chats. The platform is versatile, enabling chat functionality both in-app and online. With multilingual support, businesses can deliver chat services to customers around the globe, regardless of their preferred language. Salesforce Chat is also equipped with AI-powered chatbots, which help to streamline customer support and provide quick responses to routine inquiries. By connecting each live chat with a complete customer profile, agents can gain valuable context that facilitates swift resolution of customer issues. This is further complemented by features such as customer chat sneak peek, keyboard shortcuts, and prewritten messages, all of which enhance agent productivity and efficiency. Moreover, Salesforce Chat simplifies the process of routing chats to the right agents, ensuring that customers are always connected with the most appropriate representative. With its seamless integration with the Salesforce platform, businesses can leverage the full potential of Salesforce Chat to achieve optimal results in customer engagement and satisfaction. Read more
Pricing Options	Free Trial Not Available	Free Trial Not Available Offers Custom plan.
SW Score & Breakdown		77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 81% Reviews 60% Momentum 60% Popularity 62%
SaaSworthy Awards	# 4 Highly Rated # 9 Most Popular	Not Available

Features

Total Features	9 Features	5 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 6 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 2 More - Show Less

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	Business Hours Online	Business Hours Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.5/5 432 user ratings	Not Available
Rating Distribution	Excellent 60.6% Very Good 31.3% Average 4.9% Poor 1.9% Terrible 1.4%	Not Available
User Sentiments	Ease of Use, Real-time customer communication, Efficient customer support ticket management, Extensive integrations Limited Customization, Occasional Software Glitches, Inconsistent Mobile App Performance, Unintuitive Trigger Functionality	Not Available
Review Summary	Zendesk Chat, a popular customer service platform, garners mixed reviews across platforms. Users praise its ease of use, customizable features, and integration capabilities. However, some users express dissatisfaction with its pricing structure, occasional technical glitches, and limited reporting options. While users appreciate the platform's user-friendly interface and comprehensive features, they also highlight the need for improved reporting capabilities and more affordable pricing plans.	Not Available
	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Not Available	Free Trial Not Available Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans		Salesforce Chat Custom
	Not Available	View Detailed Pricing

Alternatives

	LiveChat 4.5 1,736 ratings Zendesk Chat Vs LiveChat LiveEngage 3.9 417 ratings Zendesk Chat Vs LiveEngage Smartchat Zendesk Chat Vs Smartchat Intercom 4.5 3,861 ratings Zendesk Chat Vs Intercom LiveAgent 4.7 1,922 ratings	LiveAgent 4.7 1,922 ratings LiveChat 4.5 1,736 ratings Salesforce Chat Vs LiveChat Let's Connect 5 9 ratings Salesforce Chat Vs Let's Connect Smartchat Salesforce Chat Vs Smartchat MyLiveChat 3.5 15 ratings Salesforce Chat Vs MyLiveChat
	View All Zendesk Chat Alternatives	View All Salesforce Chat Alternatives