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Zoho Desk logo

Zoho Desk

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73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Wrrk logo
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73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Chat2Desk logo
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Overview

Description At wrrk, believe that every company should have a world-class customer service organization. To make that a reality, it built an on-demand customer service team that provides white-glove support via email, chat, and phone. The team consists of knowledgeable customer service professionals who are dedicated to providing an excellent customer experience for companies of all sizes, from startups to large enterprises. Read more Chat2Desk - the ultimate solution for their business messaging needs! With its unbeatable combination of versatility, accessibility, and functionality, Chat2Desk is here to transform the way they engage with their customers. Whether they are a small startup or a large corporation, Chat2Desk adapts to their company's unique requirements. Choose from a wide range of instruments to create a personalized messaging experience for their customers. And that's not all - they can also rest assured knowing that Chat2Desk uses the official WhatsApp Business API, so they never have to worry about getting blocked. With Chat2Desk, they are in control of all their customer interactions. Start conversations yourself with our user-friendly interface, and watch as their customer satisfaction and engagement levels skyrocket. Plus, our segmentation feature allows them to easily target specific groups of customers and choose the most effective messenger for each communication - all in one convenient platform. But Chat2Desk doesn't just stop at messaging. This platform also offers a range of additional features to enhance their customer experience. Send notifications, invites to events, polls, and service information all within the same platform. And don't forget to add this widget to their website for easy customer access and seamless communication. Read more
Pricing Options
  • Free Trial Available
  • Starts at $3.25.
  • Free Trial Available
  • Offers Free-forever and Custom plan.
SW Score & Breakdown

73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    70%
  • Reviews
    60%
  • Momentum
    64%
  • Popularity
    72%

73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    72%
  • Reviews
    60%
  • Momentum
    64%
  • Popularity
    66%

Features

Total Features
4 Features
5 Features
Common Features for All
    Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement
    Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences.
    Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future
    Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.
    Known Issue Management Helps to tackle and to manage familiar issues or routine challenges
    Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
    Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions
    Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved
  • + 1 More - Show Less
    • Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement
      Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences.
      Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future
      Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.
      Known Issue Management Helps to tackle and to manage familiar issues or routine challenges
      Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
      Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions
      Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved
  • + 2 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    Modes of Support
    • Online
    • Online
    API Support
    • NA
    • Available

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $3.25.
    • Free Trial Available
    • Offers Free-forever and Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Platform $3.25 $3.25

    USA Dedicated $4,200.00 $4,200.00

    Global Dedicated $2,000.00 $2,000.00

    Free Free

    Sales and marketing Custom

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Videos Not Available Video Thumbnail
    + 1 More

    Vendor information

    Company Details Located in: Austin, Texas Founded in: 2015

    Not available

    Contact Details

    Not available

    https://www.wrrk.com/

    Not available

    https://chat2desk.com/en/

    Social Media Handles

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