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95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

VNC Connect logo
Remote Access Software

4.3 774 user ratings

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Overview

Description RealVNC Connect introduces powerful new features for secure and efficient remote access. With Code Connect, share a self-expiring, 2-minute session code to securely collaborate with external specialists without risking persistent access. The unified desktop app combines RealVNC Viewer and Server, offering a streamlined experience. The redesigned toolbar is customizable, while the new File Transfer tool features a dual-pane design for effortless two-way file sharing. In-session chat allows real-time communication, ideal for collaboration or support. Other standout features include automatic session recordings for audits or training, multi-monitor support to manage remote screens efficiently, and multi-level device lists for better organization by department, location, or team. Whether troubleshooting, collaborating, or managing devices, RealVNC Connect simplifies remote support with enhanced security, usability, and flexibility. Perfect for startups, IT teams, or consultants, it’s never been easier to securely connect and collaborate.. Read more Augmented Support eliminates the common frustrations of remote technical support. Say goodbye to mediocre support calls and improve your response times, lift your first-time-fix rates and lower your service costs. Outperform your competitors' technical support with our solution. No matter if its for customer or field support. The Augmented Support delivers tools that empower the expert to have direct impact on the user situation. The expert can see the user situation in real time and annotate on it to provide the necessary support. Read more
Pricing Options
  • Free Trial Available
  • Starts at $8.25. Offers Custom plan.
  • Free Trial Not Available
SW Score & Breakdown

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    90%
  • Momentum
    68%
  • Popularity
    85%
SaaSworthy Awards # 3 Most Worthy # 3 Most Popular
Not Available

Features

Total Features
9 Features
0 Features
Common Features for All
    Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role
    Feedback Collection Helps in collecting feedback from users to assess the support
    File Transfer Allows sending and receiving files
    Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
    Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system
    Screen Sharing Enables remote participants to see your desktop that allows better collaboration
    Session Recording Enables one to record remote access, support sessions, and meetings
  • + 4 More - Show Less
    • Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role
      Feedback Collection Helps in collecting feedback from users to assess the support
      File Transfer Allows sending and receiving files
      Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
      Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system
      Screen Sharing Enables remote participants to see your desktop that allows better collaboration
      Session Recording Enables one to record remote access, support sessions, and meetings
    Unique Features
      Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer.
      Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions
      Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer.
      Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions

    Technical Details

    Organization Types Supported
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    Modes of Support
    • Business Hours
    • Online
    • Business Hours
    • Online
    API Support
    • Available
    • NA

    Reviews & Ratings

    User Rating
    4.3/5 774 user ratings
    4/5 1 user ratings
    Rating Distribution
    • Excellent

      55.6%
    • Very Good

      32.8%
    • Average

      6.1%
    • Poor

      0.3%
    • Terrible

      5.3%
    • Excellent

      0%
    • Very Good

      100%
    • Average

      0%
    • Poor

      0%
    • Terrible

      0%
    User Sentiments

      Ease of Use, Cross-Platform Compatibility, Stable Connection, Secure Remote Access

      Mobile App Limitations, File Transfer Issues, Occasional Connection Issues, Limited Free Tier Support

      Not Available
    Review Summary

    Users find the software easy to use and reliable, with fast connection speeds and a stable connection. The remote desktop feature is particularly praised for its low latency and high-quality graphics. However, some users have reported issues with the software's user interface, finding it cluttered and unintuitive. Additionally, a few users have experienced occasional connection drops and technical glitches. Overall, users generally have a positive experience with the software, highlighting its ease of use, reliability, and strong remote desktop capabilities.

    Not Available
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    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $8.25. Offers Custom plan.
    • Free Trial Not Available
    Pricing Plans
    Monthly Plans Annual Plans

    Essentials $8.25 $8.25 per month

    Plus $16.50 $16.50 per month

    Premium $29.75 $29.75 per month

    Enterprise Custom

     
    View Detailed Pricing
    Not Available

    Screenshots & Videos

    Videos Video Thumbnail
    + 3 More
    Not Available

    Vendor information

    Company Details Located in: Cambridge, United Kingdom - CB4 0DS Founded in: 2002 Located in: Merelbeke, Belgium
    Contact Details

    0808 281 2668

    https://www.realvnc.com/en/connect/

    Not available

    https://augmentedsupport.solutions/

    Social Media Handles

    Not available

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