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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Userlike logo
Live Chat Software

4.6 573 user ratings

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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description Userlike is a cloud-based real-time chat software for existing websites that enables real-time communication between Internal team members, customers, and employees. This software integrates website chat with mobile messaging and gives a better method of customer communication. Businesses can chat with their customers, agents, employees through their website by connecting their chat box and automating parts of their customer's interactions. Userlike software promises to keep its customer's information secure by its unique data privacy options. It comprises advanced features including custom chat behavior, chats box, Team Management features, inbuilt chat panel, feedback, and custom design templates. Moreover, user like also offers analytics and report functionalities that let users keep track of KPIs. It allows businesses to access the platform from different mobile devices like smartphones and tablets. Moreover, through slack or email, the in-built support chatbot notifies the support team, asks initial questions to website crawlers, and quickly collects the questions. Businesses can upheave their conversion rates and create loyal bonds with customers through awesome online customer service with a free, open-source, and subscription-based pricing strategy. Read more SignalZen is a website live chat solution that allows you to engage and communicate with your website visitors directly from Slack. You can start accepting online chat sessions from your clients by creating an account at SignalZen and installing a little piece of HTML code into your website's code. Out of the box, we also offer WordPress, Joomla, Drupal, and Zapier integrations. This Slack App allows you to communicate with visitors to your website in real time. There are two types of integrations available. Still, communicate with your website visitors by responding to threads on the appropriate channel. Chat by joining separate channels for each chat session if it's too noisy. You will be able to connect to Slack after creating an account on our webpage by completing a simple wizard sequence. You'll be able to use a lot of Slack features with this configuration. Notifications of new chat sessions. Using threads or specific channels to communicate. Slack interaction (buttons, modals) is quite useful for speed. Slack users are automatically created at SignalZen, complete with an avatar and email address. Auto-reminders for talks that need to be attended to. Close or open chats to audit them. Your talks will follow pre-defined paths across different Slack Channels. Redirecting and cloning ad hoc chat conversations. Within conversations, conduct a search. View of all visitor information. Read more
Pricing Options
  • Free Trial Available
  • Starts at $90.00. Offers Free-forever and Custom plan.
  • Free Trial Available
  • Starts at $25.00.
SW Score & Breakdown

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    93%
  • Reviews
    91%
  • Momentum
    65%
  • Popularity
    88%

82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    93%
  • Reviews
    60%
  • Momentum
    62%
  • Popularity
    64%
SaaSworthy Awards # 19 Highly Rated # 11 Fastest Growing
Not Available

Features

Total Features
7 Features
7 Features
Common Features for All
    Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
    Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
    Knowledge Database Lets you have an access to all your past chat history and documents
    Offline Form This feature allows your visitors to submit their questions when your agents are not available online
    Shortcut Messages Create shortcuts for the commonly used replies in order to save time
    Transfers Transfer of calls from one operator to another with just one click
    Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
  • + 4 More - Show Less
    • Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
      Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
      Knowledge Database Lets you have an access to all your past chat history and documents
      Offline Form This feature allows your visitors to submit their questions when your agents are not available online
      Shortcut Messages Create shortcuts for the commonly used replies in order to save time
      Transfers Transfer of calls from one operator to another with just one click
      Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
  • + 4 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • SaaS/Web/Cloud
    Modes of Support
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    API Support
    • Available
    • Available

    Reviews & Ratings

    User Rating
    4.6/5 573 user ratings
    Not Available
    Rating Distribution
    • Excellent

      63.9%
    • Very Good

      32.1%
    • Average

      3%
    • Poor

      0.7%
    • Terrible

      0.3%
    Not Available
    User Sentiments

      Ease of Use, Intuitive User Interface, Extensive Customizations, Quick Integration

      Lack of Mobile App, Confusing Settings Page, Limited Free Plan Functionality, Occasional Delays in Widget Updates

      Not Available
    Review Summary

    Users praise Userlike's user-friendly interface, ease of use, and quick setup process. Its live chat feature is lauded for its efficiency and ability to handle multiple conversations simultaneously. Users appreciate the customization options and integrations with various platforms. However, some users have reported occasional technical glitches and limited reporting capabilities. Overall, Userlike is considered a reliable and effective live chat solution, suitable for businesses seeking to enhance customer communication and engagement.

    Not Available
      Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $90.00. Offers Free-forever and Custom plan.
    • Free Trial Available
    • Starts at $25.00.
    Pricing Plans
    Monthly Plans Annual Plans

    Free Free

    Team $90.00 $100.00 per month

    Corporate $290.00 $320.00 per month

    Business $720.00 $800.00 per month

    Flex Custom

    Starter $25.00 $25.00 per month

    Basic $45.00 $45.00 per month

    Pro $95.00 $95.00 per month

    Business $195.00 $195.00 per month

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Screenshots Dashboard
    + 5 More
    SignalZen screenshot
    + 2 More
    Videos Video Thumbnail
    + 2 More
    Not Available

    Vendor information

    Company Details Located in: Cologne, Germany Located in: Lithuania Founded in: 2019
    Contact Details

    Not available

    https://www.userlike.com/

    Not available

    https://www.signalzen.com/

    Social Media Handles

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