typedesk vs Sirena Comparison

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

typedesk

Live Chat Software

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79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Sirena

Live Chat Software

3.9 25 user ratings

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Overview

Description

typedesk software is a platform used to optimize your customer service on your platforms. Add canned responses to your ticketing system to engage your customers with messages. The software offers automatic language detection, analytics, and replace tags. Share your canned responses to your team to measure the performance. Small, Medium and Large companies make use of the software. Read more

Sirena is a Zenvia Company, a WhatsApp official BSP (Business Solutions Provider). They develop technology that simplifies communication between businesses and customers. Whether the clients reach through your site, through a social network, or by walking into your store, make sure they receive the fastest and best quality service through WhatsApp. Read more

Pricing Options

Free Trial Available
Starts at $3.99. Offers Free-forever plan.

Free Trial Not Available
Starts at $99.00.

SW Score & Breakdown

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

88%
Reviews

60%
Momentum

65%
Popularity

67%

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

82%
Reviews

67%
Momentum

60%
Popularity

74%

Features

Total Features	6 Features	6 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Knowledge Database Lets you have an access to all your past chat history and documents Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 3 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Knowledge Database Lets you have an access to all your past chat history and documents Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 3 More - Show Less

Technical Details

Organization Types Supported	Individuals Large Enterprises Medium Business Small Business	Individuals Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	Online	Online
API Support	NA	Available

Reviews & Ratings

User Rating	Not Available	3.9/5 25 user ratings
Rating Distribution	Not Available	Excellent 44% Very Good 24% Average 20% Poor 0% Terrible 12%
		Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $3.99. Offers Free-forever plan.	Free Trial Not Available Starts at $99.00.
Pricing Plans Monthly Plans Annual Plans	Free Free Solo $3.99 $3.99 per month Teams $14.99 $14.99 per month Enterprise $24.99 $24.99 per month	Basic $99.00 $99.00 per month Pro $299.00 $299.00 per month
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Smartchat typedesk Vs Smartchat LiveChat 4.5 1,736 ratings typedesk Vs LiveChat LiveEngage 3.9 417 ratings typedesk Vs LiveEngage Zendesk Chat 4.5 432 ratings typedesk Vs Zendesk Chat ChatFlow247 5 1 ratings typedesk Vs ChatFlow247	Zendesk Chat 4.5 432 ratings Sirena Vs Zendesk Chat JivoChat 4.2 147 ratings Sirena Vs JivoChat Wazzup Sirena Vs Wazzup Smartchat Sirena Vs Smartchat Video Service Desk
	View All typedesk Alternatives	View All Sirena Alternatives