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74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SolarWinds RMM logo
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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

NinjaOne (NinjaRMM) logo

NinjaOne (NinjaRMM)

Remote Monitoring and Management ...

4.8 1,987 user ratings

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Overview

Description SolarWinds RMM is a remote management software, which assist in monitoring network operational tasks through the use of probes and monitors.The software facilitates proper network infrastructure management and control.It offers excellent IT security, manages antivirus and ensures complete web protection.You can monitor network performance on a near real-time basis across several devices and platforms. SolarWinds RMM provides support for multiple types of devices, like virtual machines, network devices, workstations, servers, Internet of Things (IoT) and mobile devices.With the help of this software, you can also enjoy hybrid cloud backup and fast recovery. It helps avoiding IT issues. Read more Atera is a remote monitoring and management software that provides complete visibility and control over hundreds of networks to MSPs and IT professionals in real-time. The software enables users to offer instant and exceptional IT support to their valuable customers across the globe. One of the main features of Atera is that it sends real-time notifications to users about the potential problems that may happen so that users can prepare themselves in advance. In addition, businesses can also depend on the same to receive real-time status on system resources, networking and IP monitoring, logged in customers, SQL Server, Active Directory and many other essential elements. Further, the IT automation services provided by the software also come in handy to manage a variety of administrative and maintenance tasks that can be applied to workstations and servers in no time. Atera comes with an automated Patch Management system that can be applied to individual devices and groups as per convenience. Finally, the remote maintenance capabilities offered by Atera helps out companies with their service manager, command prompt and task manager facilities. Read more NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne platform increases productivity while reducing risk and IT costs. Organizations use NinjaOne, including its wide range of IT and security integrations, for use cases such as endpoint management, patch management, mobile device management, software deployment, remote access, endpoint backup, and more. Read more
Pricing Options
  • Free Trial Available
  • Offers Custom plan.
  • Free Trial Available
  • Starts at $99.0. Offers Custom plan.
  • Free Trial Available
  • Offers Custom plan.
SW Score & Breakdown

74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    60%
  • Reviews
    71%
  • Momentum
    60%
  • Popularity
    83%

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    75%
  • Momentum
    61%
  • Popularity
    90%

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    77%
  • Momentum
    73%
  • Popularity
    94%

Features

Total Features
0 Features
17 Features
17 Features
Common Features for All
    Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role
    Alerts (Notifications) Triggers an instant notification via Voice, SMS, Email, RSS Feeds, or Push Notifications in case of an event or outage.
    Compliance Tracking Helps in tracking and monitoring and auditing all the regulatory compliance requirements
    Device Discovery Automatic detection and inventory of devices on the network, creating a centralized view of the IT environment.
    IT Asset Management Helps to automate the full IT lifecycle of software and hardware assets on a single platform
    Mobile Device Management (MDM) Integration with mobile device management platforms for monitoring and managing smartphones and tablets.
    Multi-tenant Architecture Support for managing multiple customer environments from a single dashboard, often used by managed service providers (MSPs).
    Patch Management Automates the process of detection, download, and deployment of software updates and security patches across multiple devices.
    Remote Management Remote access and control of servers, workstations, and endpoints for troubleshooting, software deployment, and configuration management.
    Remote Monitoring Helps in real-time monitoring of system performance metrics, network health, and software or application performance.
    Remote Scripting Helps to execute scripts or commands on remote devices to perform tasks, configurations, or troubleshooting.
    Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress.
    Security Management Helps in managing antivirus, anti-malware management, firewall monitoring, intrusion detection, and enforcement of security policies.
    Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions
    Single Sign-On (SSO) Permits one set of login credentials to access multiple applications
    Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved
    Workflow Automation Automatically execute mundane and repetitive processes or workflow so that employees can focus on productive work
    Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role
    Alerts (Notifications) Triggers an instant notification via Voice, SMS, Email, RSS Feeds, or Push Notifications in case of an event or outage.
    Compliance Tracking Helps in tracking and monitoring and auditing all the regulatory compliance requirements
    Device Discovery Automatic detection and inventory of devices on the network, creating a centralized view of the IT environment.
    IT Asset Management Helps to automate the full IT lifecycle of software and hardware assets on a single platform
    Mobile Device Management (MDM) Integration with mobile device management platforms for monitoring and managing smartphones and tablets.
    Multi-tenant Architecture Support for managing multiple customer environments from a single dashboard, often used by managed service providers (MSPs).
    Patch Management Automates the process of detection, download, and deployment of software updates and security patches across multiple devices.
    Remote Management Remote access and control of servers, workstations, and endpoints for troubleshooting, software deployment, and configuration management.
    Remote Monitoring Helps in real-time monitoring of system performance metrics, network health, and software or application performance.
    Remote Scripting Helps to execute scripts or commands on remote devices to perform tasks, configurations, or troubleshooting.
    Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress.
    Security Management Helps in managing antivirus, anti-malware management, firewall monitoring, intrusion detection, and enforcement of security policies.
    Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions
    Single Sign-On (SSO) Permits one set of login credentials to access multiple applications
    Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved
    Workflow Automation Automatically execute mundane and repetitive processes or workflow so that employees can focus on productive work
  • + 14 More - Show Less
    • Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role
      Alerts (Notifications) Triggers an instant notification via Voice, SMS, Email, RSS Feeds, or Push Notifications in case of an event or outage.
      Compliance Tracking Helps in tracking and monitoring and auditing all the regulatory compliance requirements
      Device Discovery Automatic detection and inventory of devices on the network, creating a centralized view of the IT environment.
      IT Asset Management Helps to automate the full IT lifecycle of software and hardware assets on a single platform
      Mobile Device Management (MDM) Integration with mobile device management platforms for monitoring and managing smartphones and tablets.
      Multi-tenant Architecture Support for managing multiple customer environments from a single dashboard, often used by managed service providers (MSPs).
      Patch Management Automates the process of detection, download, and deployment of software updates and security patches across multiple devices.
      Remote Management Remote access and control of servers, workstations, and endpoints for troubleshooting, software deployment, and configuration management.
      Remote Monitoring Helps in real-time monitoring of system performance metrics, network health, and software or application performance.
      Remote Scripting Helps to execute scripts or commands on remote devices to perform tasks, configurations, or troubleshooting.
      Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress.
      Security Management Helps in managing antivirus, anti-malware management, firewall monitoring, intrusion detection, and enforcement of security policies.
      Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions
      Single Sign-On (SSO) Permits one set of login credentials to access multiple applications
      Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved
      Workflow Automation Automatically execute mundane and repetitive processes or workflow so that employees can focus on productive work
  • + 14 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    Modes of Support
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    API Support
    • NA
    • Available
    • Available

    Reviews & Ratings

    User Rating
    4.5/5 133 user ratings
    4.7/5 827 user ratings
    4.8/5 1,987 user ratings
    Rating Distribution
    • Excellent

      57.9%
    • Very Good

      34.6%
    • Average

      4.5%
    • Poor

      2.3%
    • Terrible

      0.8%
    • Excellent

      78.6%
    • Very Good

      17.4%
    • Average

      2.8%
    • Poor

      0.7%
    • Terrible

      0.5%
    • Excellent

      84.9%
    • Very Good

      14.5%
    • Average

      0.4%
    • Poor

      0%
    • Terrible

      0.2%
    User Sentiments

      Comprehensive Remote Monitoring Capabilities, Robust Automation Features, User-Friendly Interface, Excellent Customer Support

      Occasional Patch Management Issues, Slow User Interface, Dated User Interface, Limited Third-Party Application Integration

      Affordable Pricing, Ease of Use, Comprehensive Feature Set, Extensive Integrations

      Slow Remote Connection Initialization, Limited Mobile App Functionality, Inconsistent User Interface, Weak Reporting

      Ease of Use, Fast and Reliable Remote Access, Comprehensive Patch Management, Excellent Customer Support

      Limited Third-Party Software Patching Support, Limited MacOS Support, Inadequate Reporting Functionality, Occasional Software Bugs

    Review Summary

    Users applaud SolarWinds RMM for its comprehensive monitoring capabilities, praising its customizable dashboards, extensive alerts and reporting features, and the ability to monitor a wide range of devices and systems. Reviewers appreciate its seamless integration with other SolarWinds products, enabling centralized management. However, some users express concerns about occasional performance issues, a steep learning curve, and the need for continuous monitoring to ensure optimal performance. Overall, many reviewers find SolarWinds RMM a powerful and versatile RMM solution with robust features, but its complexity may require dedicated resources and expertise to fully utilize its potential.

    Overall, users appreciate Atera's comprehensive features, user-friendly interface, and strong customer support. Many reviewers highlight its effectiveness in streamlining IT tasks, improving technician productivity, and providing remote access capabilities. The remote monitoring and management features are particularly praised for enabling efficient issue identification and resolution. However, some users mention occasional bugs or performance issues that require improvement. Additionally, a few reviewers suggest enhancements to the reporting capabilities and mobile app functionality.

    The general consensus among reviewers is that NinjaRMM is a comprehensive and powerful RMM tool that offers a wide range of features to help MSPs streamline their operations. It is praised for its user-friendly interface, customizable dashboards, and robust reporting capabilities. However, some users have expressed concerns about the occasional occurrence of bugs and glitches, as well as the need for improved documentation and customer support. Overall, NinjaRMM is a solid choice for MSPs seeking a feature-rich and reliable RMM solution, though there is room for improvement in terms of stability and support.

      Read All User Reviews Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Offers Custom plan.
    • Free Trial Available
    • Starts at $99.0. Offers Custom plan.
    • Free Trial Available
    • Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    SolarWinds Remote Monitoring and Management Custom

    Pro (MSP) $99.00 $119.00 per user / month

    Growth (MSP) $129.00 $149.00 per user / month

    Power (MSP) $169.00 $199.00 per user / month

    Super Power (MSP) Custom

    Professional (IT Department) $149.00 $169.00 per user / month

    Expert (IT Department) $169.00 $199.00 per user / month

    Master (IT Department) $199.00 $239.00 per user / month

    Enterprise (IT Department) Custom

    NinjaOne Custom

     
    View Detailed Pricing
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Screenshots SolarWinds MSP Remote Monitoring & Management Demo - N-central Active Issues View
    + 11 More
    Dashboard
    + 6 More
    Alerts
    + 3 More
    Videos Video Thumbnail Video Thumbnail
    + 2 More
    Video Thumbnail
    + 4 More

    Vendor information

    Company Details Located in: Austin, TX Located in: Tel Aviv, Israel Founded in: 2014 Located in: Austin, TX
    Contact Details

    +61 (0)2 8412 4905

    https://www.solarwindsmsp.com/products/rmm

    Not available

    https://www.atera.com/remote-monitoring-and-management/

    +1 888 542-8339

    https://www.ninjaone.com/

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