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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Smith.ai Virtual Receptionists logo
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81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Re:amaze logo
Live Chat Software

4.6 162 user ratings

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Overview

Description Smith.ai Virtual Receptionists offers live virtual receptionist services and lead intakes for growing businesses. This North-American virtual receptionist of Smith.ai can be used to capture & qualify leads, book new clients on behalf of a company and build better relationships with the existing clients in real-time. The software features 24/7 live agents, who are professional and friendly and can answer calls on behalf of an organisation in a cheerful manner, thus making the clients happy. Companies are also allowed to personalise the reply tones and information that are to be provided during live calls. Smith.ai Virtual Receptionists also have years of experience answering phones and speaking in clear American English. At Smith.ai the live receptionists can even make real-time call transfers to relevant destinations. Other services found within the software are 24/7 website chat support, appointment scheduling, Facebook messages, Lead screening & Intake. Read more The single most effective way for attracting new customers and keeping existing customers happy is to talk to them. Their mission is to bring customer relationship management back to its roots for small businesses. Reamaze is about having more meaningful and effective conversations with your customers as human beings. They believe this should be simple, intuitive, and most importantly, rewarding for small businesses. Part customer support helpdesk and part contact management, Reamaze offers an intimate way for you to have conversations with your customers wherever they may be and keep track of who they are. Read more
Pricing Options
  • Free Trial Available
  • Starts at $140.00.
  • Free Trial Available
  • Starts at $29.00. Offers Custom plan.
SW Score & Breakdown

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    75%
  • Reviews
    69%
  • Momentum
    61%
  • Popularity
    64%

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    71%
  • Reviews
    78%
  • Momentum
    66%
  • Popularity
    80%

Features

Total Features
3 Features
3 Features
Common Features for All
    Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
    Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
    Shortcut Messages Create shortcuts for the commonly used replies in order to save time
    Transfers Transfer of calls from one operator to another with just one click
    Video Chat Make conversations more personal with video calling between your agents and your visitors
    Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
    Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
    Shortcut Messages Create shortcuts for the commonly used replies in order to save time
    Transfers Transfer of calls from one operator to another with just one click
    Video Chat Make conversations more personal with video calling between your agents and your visitors

Technical Details

Organization Types Supported
  • Medium Business
  • Small Business
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
Modes of Support
  • 24/7 (Live rep)
  • Online
  • 24/7 (Live rep)
  • Online
API Support
  • NA
  • Available

Reviews & Ratings

User Rating
4.9/5 69 user ratings
4.6/5 162 user ratings
Rating Distribution
  • Excellent

    91.3%
  • Very Good

    7.2%
  • Average

    1.4%
  • Poor

    0%
  • Terrible

    0%
  • Excellent

    75.9%
  • Very Good

    16.7%
  • Average

    2.5%
  • Poor

    1.2%
  • Terrible

    3.7%
User Sentiments

    Professional Receptionists, Detailed Call Summaries, 24/7 Availability, Extensive Integrations

    Inconsistent Receptionist, Occasional Missed Calls, Confusing Pricing Structure, Limited Personal Connection

    Centralized Communication Channels, Ease of Use, Excellent Customer Support, Extensive Integrations

    Limited Customization Options, Occasional Software Glitches, Complex Admin Navigation, Limited Reporting Functionality

Review Summary

Smith.ai's Virtual Receptionists consistently receive high praise for their professionalism, responsiveness, and ability to handle inbound calls, including screening out unwanted calls, providing detailed call summaries, and even scheduling appointments. Users highlight the service's ease of use, integration with CRM systems, and cost-effectiveness, making it a valuable asset for solo practitioners and firms seeking to streamline their intake processes and improve client satisfaction.

Users appreciate Reamaze's user-friendly interface, saying it's well-designed and easy to navigate. They also praise its customer support, describing it as responsive, helpful, and knowledgeable. Additionally, many users highlight Reamaze's automation capabilities, commending its ability to streamline workflows and save time. However, some users have expressed concerns regarding the limited customization options and the occasional occurrence of technical glitches. Overall, Reamaze is generally well-received by users, with many finding it to be a valuable tool for managing customer interactions.

  Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $140.00.
  • Free Trial Available
  • Starts at $29.00. Offers Custom plan.
Pricing Plans
Monthly Plans Annual Plans

STARTER $140.00 $140.00 per month

BASIC $300.00 $300.00 per month

PRO $600.00 $600.00 per month

BASIC $29.00 $29.00 per user / month

PRO $49.00 $49.00 per user / month

Starter $59.00 $59.00 per month

PLUS $69.00 $69.00 per user / month

Enterprise Custom

 
View Detailed Pricing
View Detailed Pricing

Screenshots & Videos

Screenshots Dashboard
+ 1 More
Attract and convert more customer using modern chat features.
+ 2 More
Videos Video Thumbnail
+ 1 More
Video Thumbnail
+ 3 More

Vendor information

Company Details Located in: Los Altos, California

Not available

Contact Details

Not available

https://smith.ai/receptionists

Not available

https://www.reamaze.com/

Social Media Handles

Not available

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